Comment 1 for bug 1194860

I'll add some details about our use case in PINES since it sounds like the "place unfillable hold" feature was assumed to have general applicability for Evergreen-using libraries. PINES libraries range protect both newly-acquired items and audio-visual materials (DVDs, CDs, etc.) per library system so that A/V items do not transit for holds across library system lines, nor do new items for the first 6 months after creation/activation. These rules have been a source of frustration with our patrons for years, so when a message/option comes up in the OPAC that appears to allow patrons permission to place holds on those items, that creates a customer service problem for our libraries and causes the patron to believe they may be able to get around our policies.

It would be best for us if the message/option did not appear and that unfillable holds are not placed.