Comment 2 for bug 1520299

Revision history for this message
Murali Kunda (murali-kz) wrote :

Hi,

I have installed this version through softaculous apps. i will upgrade it to latest as you suggested.

But earlier I was using lower version than 2.2. But this problem was not seem

Problem details :
When a ticket is created by fetching e-mail from Inbox, authorised repliers and notification list will be updated automatically.

"Notification list" will be automatically updated with all the the e-mail ID's available in "TO" and "CC" list of original e-mail long with from email ID. This is working fine

"Authorised repliers" list will be be updated automatically with all Eventum active users available for that project along with members mentioned in notification list. But now it is updating only e-mail sender.

Is there anything I have to configure to update all active users into authorised repliers list ?