I have seriously problem with updating "Authorized repliers" when new issue is created by fetching e-mail.
Authorized repliers are updated with from e-mail address only. members in the TO list are not added.
Reply by any member in the TO list is not captured in the issue and also not added to internal note. This is causing a problem.
How do I address this issue ?
Workflow added did not help to resolve the issue..
Hi Elan,
I have seriously problem with updating "Authorized repliers" when new issue is created by fetching e-mail.
Authorized repliers are updated with from e-mail address only. members in the TO list are not added.
Reply by any member in the TO list is not captured in the issue and also not added to internal note. This is causing a problem.
How do I address this issue ?
Workflow added did not help to resolve the issue..