Comment 3 for bug 931657

On 15/02/12 20:58, <email address hidden> wrote:
> On Feb 15, 12, at 7:02 AM, Stuart Metcalfe wrote:
>
>>> https://forms.canonical.com/sso-support/ opens
>>
>> I'm curious how you got to this page by entering your credentials. The
>> most obvious way would be by accidentally clicking on a touchpad because
>> doing it by keyboard requires pressing 'tab' exactly 6 times after
>> you've entered your password.
>
> I don't have a touchpad. I use a trackball.
>
> Besides which, this sequence is repeatable.

Except the part about the sso-support form in your first report, which
isn't mentioned elsewhere in your follow-up, so I'll assume it was
pasted in error.

>>> and wants me to choose and retype a
>>> password. Links are Applications, Log Out, Update, and https://one.ubuntu.com/
>>
>> The support form never asks for your password. It also doesn't have
>> those menu links. I wonder if you've pasted the wrong link with the
>> support form, above?
>
> Okay, let's do it again.
>
> I am in Firefox 10.0.1 running under Mac OS X 10.6.8 and I go to
> https://login.ubuntu.com/ which is a sign-in page.

If you want to log in to Ubuntu One, you should start *on* Ubuntu One (I
think this might be where your problems begin). Here's what I see when
I try this:

 1. Go to https://one.ubuntu.com/
 2. Click "Log in or Sign up"
 3. Enter my username+password in the Ubuntu SSO login form
 4. Press 'Enter'
 5. I arrive back at the Ubuntu One dashboard, logged in.

Please try this, starting at https://one.ubuntu.com/ and tell us what
happens.

> Clicking on "Log in" goes to https://one.ubuntu.com/dashboard/ where I
> am welcomed by name. Evidently I am already logged on. However, the site
> seems to think my name is "John A. <email address hidden>". That needs
> fixing so (omitting the details) I change that to "John Varela" and then
> find myself back at https://login.ubuntu.com/ with the panes to update
> my password.
>
> Again clicking on https://one.ubuntu.com I am taken back to
> https://one.ubuntu.com/dashboard/ where my name is still wrong.

This is a known issue, related to bug #579017

> At this point I just logout. This takes me to a page that says I have
> been logged out but I'm still logged into https://one.ubuntu.com/ and
> there's a link to "Return to Ubuntu One" (note capitalization). Clicking
> on that takes me back to https://one.ubuntu.com/ where, in the upper
> right, it still says "Log in or Sign up".
>
> So! Am I logged in or not?

You're not logged in.

I'm sorry that you've experienced so much trouble logging in to Ubuntu
One; it's clearly caused you some confusion and frustration. However, I
get the impression that the main problem (other than being bitten by a
couple of existing bugs) are related to unclear wording in one of two of
our pages, specifically:

 * The list of "Sites you may still be logged into" on logout.
 * The login page on Ubuntu SSO. You somehow started the process of
logging in to Ubuntu One on the Ubuntu SSO service and, consequently,
never left. Did you come to login.ubuntu.com manually did you follow a
link from somewhere else, expecting to be logged in to Ubuntu One? We
may be able to improve the direction to consumer sites like Ubuntu One
from here but it's not a common problem that I'm aware of.