[Store] No download after purchase completed

[Will Atwood]

Sucessfully completed purchase for new app (Cut the rope) and received paypal payment confirmation email but app failed to download. When I try to purchase again, the transaction fails and causes scopes to lock up with a failed (508?) page stuck covering scopes with no way to clear. Now I have purchased app with no ability to get app.

[dobey (dobey)]

This sounds like an issue with the server not registering the purchase, or having it half-registered and causing additional problems. Adding software-center-agent for that.

[Michael Nelson (michael.nelson)]

The timing of this matches an outage we had at the time. If so, there are two possibilities:

1) The scope locked up because the store was not accessible at the time, or
2) Due to the outage the purchase ended up in an incomplete state (ie. our store didn't get the acknowledgement from paypal because of the outage)

Please check (1) and if it's still inaccessible, we can find, check and update the purchase manually.

Sorry about that Will, and thanks for the report.

[Will Atwood (skyflyer)]

Attaching screen shot of another purchase attempt. After entering paypal username and password, it returns a 502 Bad Gateway page which blocks all access to scopes. Scopes is effectively unusable without a restart.

As far as my first attempt, it looks like paypal is waiting on Canonical to complete the order and no funds have been withdrawn from my account.

[Julia Palandri (julia-palandri)]

@will are you still able to reproduce? we had some issues with paypal changing ips, but it should be fixed now.