Comment 2 for bug 1672145

David Forrester (davidfor) wrote :

Is the device being recognised by Windows properly? Has Windows given it a drive letter? I don't think so. There is no Kobo device listed in the list following "USB devices on system". There is a Kobo device after "List of WPD PNP ids", but, it isn't being seen properly. The equivalent line for my Aura H2O is:

[u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_kobo&prod_ereader-4.3.8945&rev_0110#n250511904490&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']

Can you check how Windows is seeing the device. And I would recommend restarting the device and Windows.