Kobo Aura HD is not recognized

[Dieter Sopp]

calibre 2.81 [64bit] embedded-python: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Successfully initialized third party plugins: DeDRM (6, 4, 2)
USB devices on system:
(USBDevice(vendor_id=0x1e7d product_id=0x3232 bcd=0x100 devid=usb\vid_1e7d&pid_3232&rev_0100&mi_01 devinst=2),
 USBDevice(vendor_id=0x1e7d product_id=0x2d51 bcd=0x200 devid=usb\vid_1e7d&pid_2d51&rev_0200&mi_00 devinst=3),
 USBDevice(vendor_id=0x1e7d product_id=0x3232 bcd=0x100 devid=usb\vid_1e7d&pid_3232&rev_0100 devinst=4),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid8c31&rev0004 devinst=5),
 USBDevice(vendor_id=0x1e7d product_id=0x2d51 bcd=0x200 devid=usb\vid_1e7d&pid_2d51&rev_0200&mi_01 devinst=6),
 USBDevice(vendor_id=0x8087 product_id=0x8000 bcd=0x4 devid=usb\vid_8087&pid_8000&rev_0004 devinst=7),
 USBDevice(vendor_id=0x8087 product_id=0x8008 bcd=0x4 devid=usb\vid_8087&pid_8008&rev_0004 devinst=8),
 USBDevice(vendor_id=0x1e7d product_id=0x3232 bcd=0x100 devid=usb\vid_1e7d&pid_3232&rev_0100&mi_00 devinst=9),
 USBDevice(vendor_id=0x1e7d product_id=0x2ee1 bcd=0x3299 devid=usb\vid_1e7d&pid_2ee1&rev_3299 devinst=10),
 USBDevice(vendor_id=0x1e7d product_id=0x2d51 bcd=0x200 devid=usb\vid_1e7d&pid_2d51&rev_0200 devinst=11),
 USBDevice(vendor_id=0x1e7d product_id=0x38a4 bcd=0x100 devid=usb\vid_1e7d&pid_38a4&rev_0100 devinst=12),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c2d&rev0004 devinst=13),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c26&rev0004 devinst=14))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#_??_scsi#disk&ven_kobo&prod_ereader-4.3.8842#000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{3FCD160D-0AE9-470F-A17B-D3CF127EBDC8}': [{'broadcast': '192.168.178.255', 'addr': '192.168.178.22', 'netmask': '255.255.255.0'}], '{F69DB51D-7B7C-11E6-B9FC-806E6F6E6963}': [{'broadcast': '127.255.255.255', 'addr': '127.0.0.1', 'netmask': '255.0.0.0'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

[Kovid Goyal (kovid)]

Changing the component for this bug.

 assignee davidfor
 tag kobo-driver
 status triaged

[David Forrester (davidfor)]

Is the device being recognised by Windows properly? Has Windows given it a drive letter? I don't think so. There is no Kobo device listed in the list following "USB devices on system". There is a Kobo device after "List of WPD PNP ids", but, it isn't being seen properly. The equivalent line for my Aura H2O is:

[u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_kobo&prod_ereader-4.3.8945&rev_0110#n250511904490&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']

Can you check how Windows is seeing the device. And I would recommend restarting the device and Windows.