No Sound

[David Hotrum]

Hi Gang. I installed gnome-session-setback. Had to install twice because my PC froze in the middle. Restarted and all went fine. Did a cold restart and now no sound. Celine Dion just doesn't sound good without her voice. Then did a update but did not fix. All this was done through the terminal. I am not a programmer just a user (tron?). I am currently without sound but will keep looking for the fix. I have not restarted and tried Unity 2D yet. I will try that but I don't know how to let you know the outcome. Thanks Dave

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: xorg 1:7.6+7ubuntu7.1
ProcVersionSignature: Ubuntu 3.0.0-17.30-generic 3.0.22
Uname: Linux 3.0.0-17-generic i686
.tmp.unity.support.test.1:

ApportVersion: 1.23-0ubuntu4
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Mon Apr 30 08:44:54 2012
DistUpgraded: Log time: 2012-04-20 07:25:36.904470
DistroCodename: oneiric
DistroVariant: ubuntu
DkmsStatus: dahdi, 2.4.1+dfsg-1ubuntu2, 3.0.0-17-generic, i686: installed (WARNING! Diff between built and installed module!)
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation 82865G Integrated Graphics Controller [8086:2572] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company D530 sff(dc578av) [103c:12bc]
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 002: ID 15ca:00c3 Textech International Ltd. Mini Optical Mouse
MachineType: Hewlett-Packard HP d530 SFF(DG597P)
ProcEnviron:
 LANGUAGE=en_PH:en
 PATH=(custom, no user)
 LANG=en_PH.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-17-generic root=UUID=3dc09d9b-bc9e-4f4a-80dd-d6286f496edd ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to oneiric on 2012-04-19 (10 days ago)
dmi.bios.date: 07/10/2003
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786B2 v1.11
dmi.board.name: 085Ch
dmi.board.vendor: Hewlett-Packard
dmi.chassis.type: 4
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr786B2v1.11:bd07/10/2003:svnHewlett-Packard:pnHPd530SFF(DG597P):pvr:rvnHewlett-Packard:rn085Ch:rvr:cvnHewlett-Packard:ct4:cvr:
dmi.product.name: HP d530 SFF(DG597P)
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.6+bzr20110929-0ubuntu6.1
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11-0ubuntu3.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11-0ubuntu3.2
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu7.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20110811.g93fc084-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.901-1ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1c', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3c', '/dev/snd/pcmC0D4p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
Card0.Amixer.info:
 Card hw:0 'ICH5'/'Intel ICH5 with AD1981B at irq 17'
   Mixer name : 'Analog Devices AD1981B'
   Components : 'AC97a:41445374'
   Controls : 34
   Simple ctrls : 23
DistroRelease: Ubuntu 11.10
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
Package: alsa-driver (not installed)
ProcEnviron:
 LANGUAGE=en_PH:en
 PATH=(custom, no user)
 LANG=en_PH.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.0.0-17.30-generic 3.0.22
Tags: oneiric
Uname: Linux 3.0.0-17-generic i686
UpgradeStatus: Upgraded to oneiric on 2012-04-19 (10 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/10/2003
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786B2 v1.11
dmi.board.name: 085Ch
dmi.board.vendor: Hewlett-Packard
dmi.chassis.type: 4
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr786B2v1.11:bd07/10/2003:svnHewlett-Packard:pnHPd530SFF(DG597P):pvr:rvnHewlett-Packard:rn085Ch:rvr:cvnHewlett-Packard:ct4:cvr:
dmi.product.name: HP d530 SFF(DG597P)
dmi.sys.vendor: Hewlett-Packard

[David Hotrum (zhotrum)]

Hi This is Dave Hotrum. I just restarted my PC in Ubuntu 2D but still no sound?!? HELP

[Daniel Letzeisen (dtl131)]

PLease run the following command to collect audio information:
apport-collect 991566

[David Hotrum (zhotrum)]

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[David Hotrum (zhotrum)]

ah-HA no alsa driver

[David Hotrum (zhotrum)]

so-- how do I add alsa-driver. Remember I am very green in sudo language.

[Daniel Letzeisen (dtl131)]

Your ALSA/driver information looks fine. It is pulseaudio that is not finding the device. Please attach a verbose pulseaudio log: https://wiki.ubuntu.com/PulseAudio/Log
Thanks.

[David Hotrum (zhotrum)]

Hi Dave, I did the pulseaudio. log then removed the client.conf file. It only had the on1 line in it. did a cold reboot and still no sound. Keep trying the fix is there somewhere.

[David Hotrum (zhotrum)]

Here is the pulseverbose.log again.

[David Hotrum (zhotrum)]

Here is the pulseverbose.log again.

[David Hotrum (zhotrum)]

Hi Dave. While you were sleeping ( N.Y. Is 12 hours behind Philippines) I tried something. I removed pulseaudio through Gnome package installer. It also removed a large number of dependancies. I found them and reinstalled all Took a long time because our internet is the second slowest in the world. Only Thailand is slower. Result... It did not help. After a cold restart still no sound. Think about this and contact your buddies. There must be a work around. I see many posts with the same HP and no sound. HP does not like LINUX I think. I will wait till I see your post come thru my email address in Hotmail. Thanks for alll your help.

[Daniel Letzeisen (dtl131)]

I'm not an expert with pulseaudio logs, but it looks like something is using your soundcard and preventing pulseaudio from using it. See if this command returns anything:
fuser -v /dev/snd/pcm*

[David Hotrum (zhotrum)]

The fuse command did not like the argument. I tried different arguments but couldn't add the files in dev/snd pcm*.* Look at my file there must be a different argument or directory command. I see the files can I just copy them and send them to you?

[Daniel Letzeisen (dtl131)]

You mis-typed the command a few times, but you did do it correctly once, and it didn't return any processes. So much for that theory...
I'm out of ideas, so hopefully, an Ubuntu dev will look at this and know what's wrong. At least you have the logs atttached. Good luck and sorry we couldn't fix it.

[Daniel Letzeisen (dtl131)]

I guess I have one more idea. Try creating another user account (or using a guest account) and see if sound works there.

[David Hotrum (zhotrum)]

Sorry it took so long to answer back. Update Manager wanted to update 81 packages so I let it thinking it might correct the problem but no such luck. When it rebooted I stopped and checked the bios IRQ lines and this is what is there.

Serial A IRQ 4
Audio 5
Ethernet 5
Sata 5
USB 5
                                10
                                11
parallel port 7
Diskettet 6
VGA 10

Trying the guest session did not change anything. I have the Ubuntu 11.10 on a thumb drive which is how I installed it. If we need to I can reinstall and start all over but that means days to get to where I am now. Upgrade keeps reminding me of 12.04. Would that help? I still like the old classic style.

Dave

[David Hotrum (zhotrum)]

I am in the middle of upgrading to 12.04. so far 2 days. I hope this fixes the problem. when I started APT-GET I added the arguement to fix broken libraries. we will see. Somebody else who knows sound?? I need help. The dark side is calling me.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.

Ubuntu 11.10 (oneiric) reached end-of-life on May 9, 2013.
Also, Ubuntu 12.04 (precise) reached end-of-life on April 28, 2017.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test.

[Launchpad Janitor (janitor)]

[Expired for pulseaudio (Ubuntu) because there has been no activity for 60 days.]