Dropbox install hangs at the end requiring restart

[AlainODea]

When installing Dropbox in Software Center on Ubuntu 12.04 B2 the installation progress bar stays up even after Dropbox has been successfully installed. I haven't attempted to reproduce this.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: software-center 5.1.13.2
ProcVersionSignature: Ubuntu 3.2.0-20.33-generic 3.2.12
Uname: Linux 3.2.0-20-generic x86_64
ApportVersion: 1.95-0ubuntu1
Architecture: amd64
Date: Tue Apr 3 23:14:48 2012
EcryptfsInUse: Yes
ExecutablePath: /usr/share/software-center/software-center
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_CA:en
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: No upgrade log present (probably fresh install)

[Gary Lasker (gary-lasker)]

Hello AlainODea, and thank you for your bug report. I have tried to reproduce and I noticed that the installation of Dropbox includes a dialog box that appears and must be completed in order to complete the installation. This is not the usual case with installed packages, as you know, but it is not disallowed.

In any case, did you happen to notice that dialog box and complete its steps? When I tried cancelling out of it, I saw the symptoms you describe, which is that Software Center does not show the installation as "complete". I think that's to be expected, at least on the Software Center side, because the installation process was never actually "completed". After restart of Software Center, the Dropbox package showed as installed.

Please let me know if this might have been that cause of what you saw, and any other details you can think of.

Many thanks!

[AlainODea (alain-odea)]

Thank you Gary, that is similar to what I experienced :)

I got prompted for my account password during the install, typed it and then went back to Software Center.

I noticed then that Dropbox was still not installed and I clicked on the Dropbox icon on the Unity application launcher and it prompted me again. I repeated this cycle a few times assuming I hat mistyped my password,

I realized the error of my ways when Dropbox popped up several of the same dialog asking me to sign in or create an account. I canceled all but one of the Dropbox dialogs and finished it. Software Center still showed it as in progress. I now realize this is a flaw in the Dropbox installer.

Rebooting Ubuntu fixed the status and allowed me to proceed with other installs. I did not try to restart Software Center and probably should have :)

Should I report this issue to Dropbox?

Thanks,
Alain

On 2012-04-05, at 1:28 PM, Gary Lasker <email address hidden> wrote:

> Hello AlainODea, and thank you for your bug report. I have tried to
> reproduce and I noticed that the installation of Dropbox includes a
> dialog box that appears and must be completed in order to complete the
> installation. This is not the usual case with installed packages, as you
> know, but it is not disallowed.
>
> In any case, did you happen to notice that dialog box and complete its
> steps? When I tried cancelling out of it, I saw the symptoms you
> describe, which is that Software Center does not show the installation
> as "complete". I think that's to be expected, at least on the Software
> Center side, because the installation process was never actually
> "completed". After restart of Software Center, the Dropbox package
> showed as installed.
>
> Please let me know if this might have been that cause of what you saw,
> and any other details you can think of.
>
> Many thanks!
>
> ** Changed in: software-center (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/973021
>
> Title:
> Dropbox install hangs at the end requiring restart
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/973021/+subscriptions

[Matthew Paul Thomas (mpt)]

USC should still get some sort of notification from aptdaemon that the installation failed, and stop showing progress when that happens.

[Gary Lasker (gary-lasker)]

This is actually a duplicate of bug 959918, so it is being marked as such and we will track it there. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

Many thanks for your help!