Ubuntu
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reboot, restart, shutdown doesn't work on Dell Latitude 6520

Bug #879687 reported by Ali Ranjbar on 2011-10-21

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

I installed ubuntu 10.10 on Dell Latitude 6520 and I can't shut down the system except to power down through the power button. Shut down and reboot doesn't work.

sudo lshw: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/879687/+attachment/2991574/+files/sudo%20lshw

lspci
00:00.0 Host bridge: Intel Corporation Sandy Bridge DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Sandy Bridge PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Sandy Bridge Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation Cougar Point HECI Controller #1 (rev 04)
00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (rev 04)
00:1a.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation Cougar Point High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 1 (rev b4)
00:1c.1 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 2 (rev b4)
00:1c.2 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 3 (rev b4)
00:1c.3 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 4 (rev b4)
00:1c.5 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 6 (rev b4)
00:1d.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Cougar Point LPC Controller (rev 04)
00:1f.2 RAID bus controller: Intel Corporation Mobile 82801 SATA RAID Controller (rev 04)
00:1f.3 SMBus: Intel Corporation Cougar Point SMBus Controller (rev 04)
01:00.0 VGA compatible controller: nVidia Corporation Device 1056 (rev a1)
01:00.1 Audio device: nVidia Corporation Device 0e08 (rev a1)
03:00.0 Network controller: Intel Corporation 6000 Series Gen2 (rev 34)
0b:00.0 FireWire (IEEE 1394): O2 Micro, Inc. Device 13f7 (rev 05)
0b:00.1 SD Host controller: O2 Micro, Inc. Device 8321 (rev 05)
0b:00.2 Mass storage controller: O2 Micro, Inc. Device 8331 (rev 05)

/etc/modprobe.d$ iwconfig
lo no wireless extensions.

eth0 no wireless extensions.

aranjbar@aranjbar-Latitude-E6520:/etc/modprobe.d$

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-30-generic 2.6.35-30.60
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.35-30.60-generic 2.6.35.13
Uname: Linux 2.6.35-30-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: HDA Generic [HDA Generic]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aranjbar 1629 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xe6e60000 irq 50'
   Mixer name : 'IDT ID 76e7'
   Components : 'HDA:111d76e7,10280494,00100102'
   Controls : 5
   Simple ctrls : 3
Card1.Amixer.info:
Card hw:1 'NVidia'/'HDA NVidia at 0xe5080000 irq 17'
   Mixer name : 'Nvidia GPU 1c HDMI/DP'
   Components : 'HDA:10de001c,10281494,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Fri Oct 21 14:35:44 2011
HibernationDevice: RESUME=UUID=4246a9ca-6a61-4faa-b365-87f1db5c5782
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.
MachineType: Dell Inc. Latitude E6520
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-30-generic root=UUID=167c1fea-e41a-40d5-88af-dbe371383392 ro quiet splash
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.38.6
SourcePackage: linux
dmi.bios.date: 07/11/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0J4TFW
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd07/11/2011:svnDellInc.:pnLatitudeE6520:pvr01:rvnDellInc.:rn0J4TFW:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6520
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

See original description

Tags:

Revision history for this message

Ali Ranjbar (aranjbar4) wrote on 2011-10-21:

AcpiTables.txt Edit (222.3 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (586 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (267 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (62.9 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (718 bytes, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (7.7 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (2.4 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (13.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (728 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (6.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.7 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (182 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (122.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (269.5 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (1.6 MiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2011-10-21

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2011-10-24:

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . If possible, please test the latest release candidate kernel (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the others). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.1-rc9 fixed and issue, the tag would be: 'kernel-fixed-upstream-v3.1-rc9'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

One other option would be to try a newer release, such as 11.04 or 11.10

Revision history for this message

Leann Ogasawara (leannogasawara) wrote on 2011-10-25:

This might be a duplicate of bug 833705 which was fixed in the Natty 11.04 and Oneiric 11.10 releases. If you don't want to upgrade to these newer versions, you might try the workaround of passing 'reboot=pci' as a kernel parameter.

Revision history for this message

Ali Ranjbar (aranjbar4) wrote on 2011-10-25: Re: [Bug 879687] Re: reboot, restart, shutdown doesn't work on Dell Latitude 6520

Download full text (25.3 KiB)

I upgraded to 11.04 and reboot from the command line still doesn't work on
Latitude E6520. I found out Dell has a 10.10 ISO image. I will install
Dell's Ubuntu 10.10 over the weekend and see if that works.

On Tue, Oct 25, 2011 at 1:43 PM, Leann Ogasawara <
<email address hidden>> wrote:

On Tue, Oct 25, 2011 at 1:43 PM, Leann Ogasawara <
leann.ogasawara@canonical.com> wrote:

> This might be a duplicate of bug 833705 which was fixed in the Natty
> 11.04 and Oneiric 11.10 releases.  If you don't want to upgrade to these
> newer versions, you might try the workaround of passing 'reboot=pci' as
> a kernel parameter.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/879687
>
> Title:
>  reboot, restart, shutdown doesn't work on Dell Latitude 6520
>
> Status in “linux” package in Ubuntu:
>  Confirmed
>
> Bug description:
>  I installed ubuntu 10.10 on Dell Latitude 6520 and I have a lot of
>  problems. I can't shut down the system except to power down through
>  the power button. Shut down and reboot doesn't work.
>
>  I also have a wireless chip on this laptop, but right now the wireless
>  doesn't work, as a matter of fact it doesn't even show the wireless in
>  the output of the lspci or iwconfig command at all. I will cut and
>  paste the lshw command as well, so you have an idea of the kind of HW
>  i have on this machine.
>
>  I tried to blacklist rt2380 and download proprietary driver for Nvidia
>  chip, but to no Avail.
>
>  aranjbar@aranjbar-Latitude-E6520:/etc/modprobe.d$ sudo lshw
>  [sudo] password for aranjbar:
>  aranjbar-latitude-e6520
>      description: Laptop
>      product: Latitude E6520
>      vendor: Dell Inc.
>      version: 01
>      serial: DL4K4R1
>      width: 64 bits
>      capabilities: smbios-2.6 dmi-2.6 vsyscall64 vsyscall32
>      configuration: boot=normal chassis=laptop
> uuid=44454C4C-4C00-1034-804B-C4C04F345231
>    *-core
>         description: Motherboard
>         product: 0J4TFW
>         vendor: Dell Inc.
>         physical id: 0
>         version: A01
>         serial: /DL4K4R1/CN1296119P055D/
>       *-firmware
>            description: BIOS
>            vendor: Dell Inc.
>            physical id: 0
>            version: A06 (07/11/2011)
>            size: 64KiB
>            capacity: 1984KiB
>            capabilities: pci upgrade shadowing cdboot bootselect edd
> int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard
> int14serial int17printer acpi biosbootspecification
>       *-cpu
>            description: CPU
>            product: Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz
>            vendor: Intel Corp.
>            physical id: 4
>            bus info: cpu@0
>            version: Intel(R) Core(TM) i7-2720QM CPU @ 2.20GH
>            serial: To Be Filled By O.E.M.
>            slot: CPU 1
>            size: 2200MHz
>            capacity: 4GHz
>            width: 64 bits
>            clock: 100MHz
>            capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce
> cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2
> ss ht tm pbe syscall nx rdtscp x86-64 constant_tsc arch_perfmon pebs bts
> rep_good xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor
> ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 x2apic popcnt aes
> xsave avx lahf_lm ida arat pln pts tpr_shadow vnmi flexpriority ept vpid
>          *-cache:0
>               description: L1 cache
>               physical id: 5
>               slot: L1-Cache
>               size: 32KiB
>               capacity: 32KiB
>               capabilities: internal write-back unified
>          *-cache:1
>               description: L2 cache
>               physical id: 6
>               slot: L2-Cache
>               size: 256KiB
>               capacity: 256KiB
>               capabilities: internal varies unified
>          *-cache:2
>               description: L3 cache
>               physical id: 7
>               slot: L3-Cache
>               size: 6MiB
>               capacity: 6MiB
>               capabilities: internal varies unified
>       *-memory
>            description: System Memory
>            physical id: 41
>            slot: System board or motherboard
>            size: 8GiB
>          *-bank:0
>               description: SODIMM Synchronous 1333 MHz (0.8 ns)
>               product: HMT351S6BFR8C-H9
>               vendor: Hynix/Hyundai
>               physical id: 0
>               serial: 615968F9
>               slot: ChannelA-DIMM0
>               size: 4GiB
>               width: 64 bits
>               clock: 1333MHz (0.8ns)
>          *-bank:1
>               description: SODIMM Synchronous 1333 MHz (0.8 ns)
>               product: HMT351S6BFR8C-H9
>               vendor: Hynix/Hyundai
>               physical id: 1
>               serial: 1A8E5A85
>               slot: ChannelB-DIMM0
>               size: 4GiB
>               width: 64 bits
>               clock: 1333MHz (0.8ns)
>       *-pci
>            description: Host bridge
>            product: Sandy Bridge DRAM Controller
>            vendor: Intel Corporation
>            physical id: 100
>            bus info: pci@0000:00:00.0
>            version: 09
>            width: 32 bits
>            clock: 33MHz
>            configuration: driver=agpgart-intel
>            resources: irq:0
>          *-pci:0
>               description: PCI bridge
>               product: Sandy Bridge PCI Express Root Port
>               vendor: Intel Corporation
>               physical id: 1
>               bus info: pci@0000:00:01.0
>               version: 09
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pci pm msi pciexpress normal_decode bus_master
> cap_list
>               configuration: driver=pcieport
>               resources: irq:42 ioport:4000(size=4096)
> memory:e4000000-e50fffff ioport:d0000000(size=301989888)
>             *-display UNCLAIMED
>                  description: VGA compatible controller
>                  product: nVidia Corporation
>                  vendor: nVidia Corporation
>                  physical id: 0
>                  bus info: pci@0000:01:00.0
>                  version: a1
>                  width: 64 bits
>                  clock: 33MHz
>                  capabilities: pm msi pciexpress vga_controller cap_list
>                  configuration: latency=0
>                  resources: memory:e4000000-e4ffffff
> memory:d0000000-dfffffff memory:e0000000-e1ffffff ioport:4000(size=128)
> memory:e5000000-e507ffff
>             *-multimedia
>                  description: Audio device
>                  product: nVidia Corporation
>                  vendor: nVidia Corporation
>                  physical id: 0.1
>                  bus info: pci@0000:01:00.1
>                  version: a1
>                  width: 32 bits
>                  clock: 33MHz
>                  capabilities: pm msi pciexpress bus_master cap_list
>                  configuration: driver=HDA Intel latency=0
>                  resources: irq:17 memory:e5080000-e5083fff
>          *-display
>               description: VGA compatible controller
>               product: Sandy Bridge Integrated Graphics Controller
>               vendor: Intel Corporation
>               physical id: 2
>               bus info: pci@0000:00:02.0
>               version: 09
>               width: 64 bits
>               clock: 33MHz
>               capabilities: msi pm vga_controller bus_master cap_list rom
>               configuration: driver=i915 latency=0
>               resources: irq:51 memory:e5400000-e57fffff
> memory:c0000000-cfffffff ioport:5000(size=64)
>          *-communication UNCLAIMED
>               description: Communication controller
>               product: Cougar Point HECI Controller #1
>               vendor: Intel Corporation
>               physical id: 16
>               bus info: pci@0000:00:16.0
>               version: 04
>               width: 64 bits
>               clock: 33MHz
>               capabilities: pm msi bus_master cap_list
>               configuration: latency=0
>               resources: memory:e6eb0000-e6eb000f
>          *-network
>               description: Ethernet interface
>               product: 82579LM Gigabit Network Connection
>               vendor: Intel Corporation
>               physical id: 19
>               bus info: pci@0000:00:19.0
>               logical name: eth0
>               version: 04
>               serial: 5c:26:0a:7f:94:50
>               size: 100MB/s
>               capacity: 1GB/s
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pm msi bus_master cap_list ethernet physical tp
> 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
>               configuration: autonegotiation=on broadcast=yes driver=e1000e
> driverversion=1.0.2-k4 duplex=full firmware=0.13-3 ip=172.16.202.122
> latency=0 link=yes multicast=yes port=twisted pair speed=100MB/s
>               resources: irq:48 memory:e6e00000-e6e1ffff
> memory:e6e80000-e6e80fff ioport:5080(size=32)
>          *-usb:0
>               description: USB Controller
>               product: Cougar Point USB Enhanced Host Controller #2
>               vendor: Intel Corporation
>               physical id: 1a
>               bus info: pci@0000:00:1a.0
>               version: 04
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pm debug ehci bus_master cap_list
>               configuration: driver=ehci_hcd latency=0
>               resources: irq:16 memory:e6e70000-e6e703ff
>          *-multimedia
>               description: Audio device
>               product: Cougar Point High Definition Audio Controller
>               vendor: Intel Corporation
>               physical id: 1b
>               bus info: pci@0000:00:1b.0
>               version: 04
>               width: 64 bits
>               clock: 33MHz
>               capabilities: pm msi pciexpress bus_master cap_list
>               configuration: driver=HDA Intel latency=0
>               resources: irq:50 memory:e6e60000-e6e63fff
>          *-pci:1
>               description: PCI bridge
>               product: Cougar Point PCI Express Root Port 1
>               vendor: Intel Corporation
>               physical id: 1c
>               bus info: pci@0000:00:1c.0
>               version: b4
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pci pciexpress msi pm normal_decode bus_master
> cap_list
>               configuration: driver=pcieport
>               resources: irq:43
>          *-pci:2
>               description: PCI bridge
>               product: Cougar Point PCI Express Root Port 2
>               vendor: Intel Corporation
>               physical id: 1c.1
>               bus info: pci@0000:00:1c.1
>               version: b4
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pci pciexpress msi pm normal_decode bus_master
> cap_list
>               configuration: driver=pcieport
>               resources: irq:44 memory:e6d00000-e6dfffff
>             *-network UNCLAIMED
>                  description: Network controller
>                  product: 6000 Series Gen2
>                  vendor: Intel Corporation
>                  physical id: 0
>                  bus info: pci@0000:03:00.0
>                  version: 34
>                  width: 64 bits
>                  clock: 33MHz
>                  capabilities: pm msi pciexpress bus_master cap_list
>                  configuration: latency=0
>                  resources: memory:e6d00000-e6d01fff
>          *-pci:3
>               description: PCI bridge
>               product: Cougar Point PCI Express Root Port 3
>               vendor: Intel Corporation
>               physical id: 1c.2
>               bus info: pci@0000:00:1c.2
>               version: b4
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pci pciexpress msi pm normal_decode bus_master
> cap_list
>               configuration: driver=pcieport
>               resources: irq:45 ioport:3000(size=4096)
> memory:e6200000-e6bfffff ioport:e2b00000(size=10485760)
>          *-pci:4
>               description: PCI bridge
>               product: Cougar Point PCI Express Root Port 4
>               vendor: Intel Corporation
>               physical id: 1c.3
>               bus info: pci@0000:00:1c.3
>               version: b4
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pci pciexpress msi pm normal_decode bus_master
> cap_list
>               configuration: driver=pcieport
>               resources: irq:46 ioport:2000(size=4096)
> memory:e5800000-e61fffff ioport:e2100000(size=10485760)
>          *-pci:5
>               description: PCI bridge
>               product: Cougar Point PCI Express Root Port 6
>               vendor: Intel Corporation
>               physical id: 1c.5
>               bus info: pci@0000:00:1c.5
>               version: b4
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pci pciexpress msi pm normal_decode bus_master
> cap_list
>               configuration: driver=pcieport
>               resources: irq:47 memory:e6c00000-e6cfffff
>             *-firewire
>                  description: FireWire (IEEE 1394)
>                  product: O2 Micro, Inc.
>                  vendor: O2 Micro, Inc.
>                  physical id: 0
>                  bus info: pci@0000:0b:00.0
>                  version: 05
>                  width: 32 bits
>                  clock: 33MHz
>                  capabilities: pm msi pciexpress ohci bus_master cap_list
>                  configuration: driver=firewire_ohci latency=0
>                  resources: irq:17 memory:e6c30000-e6c30fff
>             *-generic
>                  description: SD Host controller
>                  product: O2 Micro, Inc.
>                  vendor: O2 Micro, Inc.
>                  physical id: 0.1
>                  bus info: pci@0000:0b:00.1
>                  version: 05
>                  width: 32 bits
>                  clock: 33MHz
>                  capabilities: pm msi pciexpress bus_master cap_list
>                  configuration: driver=sdhci-pci latency=0
>                  resources: irq:18 memory:e6c20000-e6c201ff
>             *-storage UNCLAIMED
>                  description: Mass storage controller
>                  product: O2 Micro, Inc.
>                  vendor: O2 Micro, Inc.
>                  physical id: 0.2
>                  bus info: pci@0000:0b:00.2
>                  version: 05
>                  width: 32 bits
>                  clock: 33MHz
>                  capabilities: storage pm msi pciexpress bus_master
> cap_list
>                  configuration: latency=0
>                  resources: memory:e6c10000-e6c103ff
> memory:e6c00000-e6c003ff
>          *-usb:1
>               description: USB Controller
>               product: Cougar Point USB Enhanced Host Controller #1
>               vendor: Intel Corporation
>               physical id: 1d
>               bus info: pci@0000:00:1d.0
>               version: 04
>               width: 32 bits
>               clock: 33MHz
>               capabilities: pm debug ehci bus_master cap_list
>               configuration: driver=ehci_hcd latency=0
>               resources: irq:17 memory:e6e50000-e6e503ff
>          *-isa
>               description: ISA bridge
>               product: Cougar Point LPC Controller
>               vendor: Intel Corporation
>               physical id: 1f
>               bus info: pci@0000:00:1f.0
>               version: 04
>               width: 32 bits
>               clock: 33MHz
>               capabilities: isa bus_master cap_list
>               configuration: latency=0
>          *-storage
>               description: RAID bus controller
>               product: Mobile 82801 SATA RAID Controller
>               vendor: Intel Corporation
>               physical id: 1f.2
>               bus info: pci@0000:00:1f.2
>               logical name: scsi0
>               logical name: scsi1
>               version: 04
>               width: 32 bits
>               clock: 66MHz
>               capabilities: storage msi pm bus_master cap_list emulated
>               configuration: driver=ahci latency=0
>               resources: irq:49 ioport:50d0(size=8) ioport:50c0(size=4)
> ioport:50b0(size=8) ioport:50a0(size=4) ioport:5060(size=32)
> memory:e6e40000-e6e407ff
>             *-disk
>                  description: ATA Disk
>                  product: ST9500420AS
>                  vendor: Seagate
>                  physical id: 0
>                  bus info: scsi@0:0.0.0
>                  logical name: /dev/sda
>                  version: D005
>                  serial: 5VJDRXYT
>                  size: 465GiB (500GB)
>                  capabilities: partitioned partitioned:dos
>                  configuration: ansiversion=5 signature=b139daa5
>                *-volume:0
>                     description: Windows FAT volume
>                     vendor: DELL 4.1
>                     physical id: 1
>                     bus info: scsi@0:0.0.0,1
>                     logical name: /dev/sda1
>                     version: FAT16
>                     serial: 5450-4444
>                     size: 39MiB
>                     capacity: 39MiB
>                     capabilities: primary fat initialized
>                     configuration: FATs=2 filesystem=fat label=DellUtility
>                *-volume:1
>                     description: Windows NTFS volume
>                     physical id: 2
>                     bus info: scsi@0:0.0.0,2
>                     logical name: /dev/sda2
>                     version: 3.1
>                     serial: 8ec5-6f45
>                     size: 743MiB
>                     capacity: 752MiB
>                     capabilities: primary bootable ntfs initialized
>                     configuration: clustersize=4096 created=2011-09-25
> 05:08:00 filesystem=ntfs label=RECOVERY state=clean
>                *-volume:2
>                     description: Windows NTFS volume
>                     physical id: 3
>                     bus info: scsi@0:0.0.0,3
>                     logical name: /dev/sda3
>                     version: 3.1
>                     serial: f66f8f0d-7e90-8e42-a56d-5c6108fe36a9
>                     size: 214GiB
>                     capacity: 214GiB
>                     capabilities: primary ntfs initialized
>                     configuration: clustersize=4096 created=2011-09-25
> 05:08:03 filesystem=ntfs label=OS state=clean
>                *-volume:3
>                     description: Extended partition
>                     physical id: 4
>                     bus info: scsi@0:0.0.0,4
>                     logical name: /dev/sda4
>                     size: 250GiB
>                     capacity: 250GiB
>                     capabilities: primary extended partitioned
> partitioned:extended
>                   *-logicalvolume:0
>                        description: Linux swap / Solaris partition
>                        physical id: 5
>                        logical name: /dev/sda5
>                        capacity: 17GiB
>                        capabilities: nofs
>                   *-logicalvolume:1
>                        description: Linux filesystem partition
>                        physical id: 6
>                        logical name: /dev/sda6
>                        logical name: /
>                        capacity: 232GiB
>                        configuration: mount.fstype=ext3
> mount.options=rw,relatime,errors=remount-ro,commit=5,barrier=0,data=ordered
> state=mounted
>             *-cdrom
>                  description: DVD-RAM writer
>                  product: DVD+-RW TS-U633J
>                  vendor: TSSTcorp
>                  physical id: 1
>                  bus info: scsi@1:0.0.0
>                  logical name: /dev/cdrom
>                  logical name: /dev/cdrw
>                  logical name: /dev/dvd
>                  logical name: /dev/dvdrw
>                  logical name: /dev/scd0
>                  logical name: /dev/sr0
>                  version: D600
>                  capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
>                  configuration: ansiversion=5 status=nodisc
>          *-serial UNCLAIMED
>               description: SMBus
>               product: Cougar Point SMBus Controller
>               vendor: Intel Corporation
>               physical id: 1f.3
>               bus info: pci@0000:00:1f.3
>               version: 04
>               width: 64 bits
>               clock: 33MHz
>               configuration: latency=0
>               resources: memory:e6e30000-e6e300ff ioport:5040(size=32)
>    *-battery
>         product: DELL V57XN18
>         vendor: Samsung SDI
>         physical id: 1
>         version: 08/31/2011
>         serial: BC41
>         slot: Sys. Battery Bay
>         capacity: 99900mWh
>         configuration: voltage=11.1V
>  aranjbar@aranjbar-Latitude-E6520:/etc/modprobe.d$
>  aranjbar@aranjbar-Latitude-E6520:/etc/modprobe.d$ lspci
>  00:00.0 Host bridge: Intel Corporation Sandy Bridge DRAM Controller (rev
> 09)
>  00:01.0 PCI bridge: Intel Corporation Sandy Bridge PCI Express Root Port
> (rev 09)
>  00:02.0 VGA compatible controller: Intel Corporation Sandy Bridge
> Integrated Graphics Controller (rev 09)
>  00:16.0 Communication controller: Intel Corporation Cougar Point HECI
> Controller #1 (rev 04)
>  00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network
> Connection (rev 04)
>  00:1a.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host
> Controller #2 (rev 04)
>  00:1b.0 Audio device: Intel Corporation Cougar Point High Definition Audio
> Controller (rev 04)
>  00:1c.0 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 1
> (rev b4)
>  00:1c.1 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 2
> (rev b4)
>  00:1c.2 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 3
> (rev b4)
>  00:1c.3 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 4
> (rev b4)
>  00:1c.5 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 6
> (rev b4)
>  00:1d.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host
> Controller #1 (rev 04)
>  00:1f.0 ISA bridge: Intel Corporation Cougar Point LPC Controller (rev 04)
>  00:1f.2 RAID bus controller: Intel Corporation Mobile 82801 SATA RAID
> Controller (rev 04)
>  00:1f.3 SMBus: Intel Corporation Cougar Point SMBus Controller (rev 04)
>  01:00.0 VGA compatible controller: nVidia Corporation Device 1056 (rev a1)
>  01:00.1 Audio device: nVidia Corporation Device 0e08 (rev a1)
>  03:00.0 Network controller: Intel Corporation 6000 Series Gen2 (rev 34)
>  0b:00.0 FireWire (IEEE 1394): O2 Micro, Inc. Device 13f7 (rev 05)
>  0b:00.1 SD Host controller: O2 Micro, Inc. Device 8321 (rev 05)
>  0b:00.2 Mass storage controller: O2 Micro, Inc. Device 8331 (rev 05)
>  aranjbar@aranjbar-Latitude-E6520:/etc/modprobe.d$
>
>  aranjbar@aranjbar-Latitude-E6520:/etc/modprobe.d$ iwconfig
>  lo        no wireless extensions.
>
>  eth0      no wireless extensions.
>
>  aranjbar@aranjbar-Latitude-E6520:/etc/modprobe.d$
>
>  ProblemType: Bug
>  DistroRelease: Ubuntu 10.10
>  Package: linux-image-2.6.35-30-generic 2.6.35-30.60
>  Regression: No
>  Reproducible: Yes
>  ProcVersionSignature: Ubuntu 2.6.35-30.60-generic 2.6.35.13
>  Uname: Linux 2.6.35-30-generic x86_64
>  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
>  Architecture: amd64
>  ArecordDevices:
>   **** List of CAPTURE Hardware Devices ****
>   card 0: PCH [HDA Intel PCH], device 0: HDA Generic [HDA Generic]
>     Subdevices: 1/1
>     Subdevice #0: subdevice #0
>  AudioDevicesInUse:
>   USER        PID ACCESS COMMAND
>   /dev/snd/controlC0:  aranjbar   1629 F.... pulseaudio
>  CRDA: Error: [Errno 2] No such file or directory
>  Card0.Amixer.info:
>   Card hw:0 'PCH'/'HDA Intel PCH at 0xe6e60000 irq 50'
>     Mixer name : 'IDT ID 76e7'
>     Components : 'HDA:111d76e7,10280494,00100102'
>     Controls      : 5
>     Simple ctrls  : 3
>  Card1.Amixer.info:
>   Card hw:1 'NVidia'/'HDA NVidia at 0xe5080000 irq 17'
>     Mixer name : 'Nvidia GPU 1c HDMI/DP'
>     Components : 'HDA:10de001c,10281494,00100100'
>     Controls      : 4
>     Simple ctrls  : 1
>  Card1.Amixer.values:
>   Simple mixer control 'IEC958',0
>     Capabilities: pswitch pswitch-joined penum
>     Playback channels: Mono
>     Mono: Playback [on]
>  Date: Fri Oct 21 14:35:44 2011
>  HibernationDevice: RESUME=UUID=4246a9ca-6a61-4faa-b365-87f1db5c5782
>  InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
>  IwConfig:
>   lo        no wireless extensions.
>
>   eth0      no wireless extensions.
>  MachineType: Dell Inc. Latitude E6520
>  ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-30-generic
> root=UUID=167c1fea-e41a-40d5-88af-dbe371383392 ro quiet splash
>  ProcEnviron:
>   LANG=en_US.utf8
>   SHELL=/bin/bash
>  RelatedPackageVersions: linux-firmware 1.38.6
>  SourcePackage: linux
>  dmi.bios.date: 07/11/2011
>  dmi.bios.vendor: Dell Inc.
>  dmi.bios.version: A06
>  dmi.board.name: 0J4TFW
>  dmi.board.vendor: Dell Inc.
>  dmi.board.version: A01
>  dmi.chassis.type: 9
>  dmi.chassis.vendor: Dell Inc.
>  dmi.modalias:
> dmi:bvnDellInc.:bvrA06:bd07/11/2011:svnDellInc.:pnLatitudeE6520:pvr01:rvnDellInc.:rn0J4TFW:rvrA01:cvnDellInc.:ct9:cvr:
>  dmi.product.name: Latitude E6520
>  dmi.product.version: 01
>  dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/879687/+subscriptions
>

Revision history for this message

penalvch (penalvch) wrote on 2012-04-02:

sudo lshw Edit (18.3 KiB, text/plain)

Cut from Bug Description.

description:

updated

Revision history for this message

penalvch (penalvch) wrote on 2012-04-02:

Ali Ranjbar, thank you for reporting this and helping make Ubuntu better. Regarding your Bug Description:
>"I can't shut down the system except to power down through the power button... I also have a wireless chip on this laptop, but right now the wireless doesn't work..."

Please do not stack multiple issues into one report. Hence, this report will focus on the first issue mentioned. If you need a fix for another bug, please file a new report via the Terminal and feel free to subscribe me to it:
ubuntu-bug linux

As well, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
description:	updated
tags:	added: natty

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-02:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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reboot, restart, shutdown doesn't work on Dell Latitude 6520

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