songs just keep saying "queing" and never download...

[Mark canonica]

I am trying to purchase songs and download them.....I was able to only add 3 new songs...now it just keeps saying songs are "queing" and never downloads songs after I pay for them...My wife is ready to kill me!!!!

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: rhythmbox-ubuntuone-music-store 0.2.0-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-10.46-generic 2.6.38.7
Uname: Linux 2.6.38-10-generic i686
Architecture: i386
Date: Tue Jul 19 11:10:02 2011
ExecutablePath: /usr/bin/rhythmbox
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: rhythmbox-ubuntuone-music-store
UpgradeStatus: Upgraded to natty on 2011-06-24 (24 days ago)
XsessionErrors:
 (rhythmbox:1596): libsoup-WARNING **: No feature manager for feature of type 'U1RequestChrome'
 (rhythmbox:1871): libsoup-WARNING **: No feature manager for feature of type 'U1RequestChrome'

[Roman Yepishev (rye)]

Hello,

We have issued a redownload request for all the files stuck, could you please check whether the files have finished downloading for you?

[Mark canonica (epcanonica)]

``yes the 2 files (songs) have downloaded successfully....BUT the same thing is happening again as my wife is trying to buy and download more music!!!!Very annoying----- Original Message -----From: Roman Yepishev <email address hidden>Date: Tuesday, July 19, 2011 5:11 pmSubject: [Bug 812955] Re: songs just keep saying "queing" and never download...To: <email address hidden>> Hello,> > We have issued a redownload request for all the files stuck, > could you> please check whether the files have finished downloading for you?> > ** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)> Status: New => Incomplete> > -- > You received this bug notification because you are subscribed to > the bug> report.> https://bugs.launchpad.net/bugs/812955> > Title:> songs just keep saying "queing" and never download...> > Status in “rhythmbox-ubuntuone-music-store” package in Ubuntu:> Incomplete> > Bug description:> I am trying to purchase songs and download them.....I was able > to only> add 3 new songs...now it just keeps saying songs are "queing" and> never downloads songs after I pay for them...My wife is ready > to kill> me!!!!> > ProblemType: Bug> DistroRelease: Ubuntu 11.04> Package: rhythmbox-ubuntuone-music-store 0.2.0-0ubuntu1> ProcVersionSignature: Ubuntu 2.6.38-10.46-generic 2.6.38.7> Uname: Linux 2.6.38-10-generic i686> Architecture: i386> Date: Tue Jul 19 11:10:02 2011> ExecutablePath: /usr/bin/rhythmbox> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release > i386 (20101007)> PackageArchitecture: all> ProcEnviron:> LANGUAGE=en_US:en> LANG=en_US.UTF-8> SHELL=/bin/bash> SourcePackage: rhythmbox-ubuntuone-music-store> UpgradeStatus: Upgraded to natty on 2011-06-24 (24 days ago)> XsessionErrors:> (rhythmbox:1596): libsoup-WARNING **: No feature manager for > feature of type 'U1RequestChrome'> (rhythmbox:1871): libsoup-WARNING **: No feature manager for > feature of type 'U1RequestChrome'> > To manage notifications about this bug go to:> https://bugs.launchpad.net/ubuntu/+source/rhythmbox-ubuntuone-> music-store/+bug/812955/+subscriptions>

[Launchpad Janitor (janitor)]

[Expired for rhythmbox-ubuntuone-music-store (Ubuntu) because there has been no activity for 60 days.]

[Roman Yepishev (rye)]

Hello,

I am sorry we have not contacted you for such a long period.
Could you please tell us whether all the files you have purchased have finished downloading?
If that is not the case, please file a support request at https://one.ubuntu.com/help/contact/ so that we could track your account and be able to help.