I am sorry we have not contacted you for such a long period.
Could you please tell us whether all the files you have purchased have finished downloading?
If that is not the case, please file a support request at https://one.ubuntu.com/help/contact/ so that we could track your account and be able to help.
Hello,
I am sorry we have not contacted you for such a long period. /one.ubuntu. com/help/ contact/ so that we could track your account and be able to help.
Could you please tell us whether all the files you have purchased have finished downloading?
If that is not the case, please file a support request at https:/