Firefox hangs and has becoming very slow. It also crashes Firefox has become virtually unusable

Bug #668867 reported by Jason Tobin
40
This bug affects 7 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: firefox

I dont know what else to say other than that it crashes and is unusable.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: firefox 3.6.12+build1+nobinonly-0ubuntu0.10.10.1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: Sat Oct 30 17:00:06 2010
FirefoxPackages:
 firefox 3.6.12+build1+nobinonly-0ubuntu0.10.10.1
 firefox-gnome-support N/A
 firefox-branding 3.6.12+build1+nobinonly-0ubuntu0.10.10.1
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
ProcEnviron:
 LANG=en_CA.utf8
 SHELL=/bin/bash
SourcePackage: firefox

Revision history for this message
Jason Tobin (jasontobin48) wrote :
Revision history for this message
Jason Tobin (jasontobin48) wrote :

I have also tried re installing it to no success. I first attributed the issue to fire fox sync plugin. It seem to coincide with the crashing and hanging. So I uninstalled the plugin and its getting worse.

Revision history for this message
Jason Tobin (jasontobin48) wrote :

It some instances it seems to crash the whole os as well Causing the whole system to hang but the os does recover.

Revision history for this message
axx (axx) wrote :

I don't know if this is the proper bug report, but since I started updating Lucid to Maverick (so before the upgrade was even complete) Firefox has started freezing for no apparent reason.

I usually have a lot (a lot… ~90) tabs open, and also have a bunch of extensions, but some of these are designed to make the amount of tab usable (such as Bar Tab which unloads tabs, so right now even with about 100 tabs memory consumption is only 150 MB).

After some time, a few minutes or tens of minutes, Firefox hangs completely, not answering anything.
CPU usage goes up to a little under 100% and stays there for as long as I don't kill the process.

I tried starting in safe mode but the same thing happened, which would lead me to think that the add-ons are not to blame.

Maybe one of my tabs is ? But as most of them aren't even loaded, it seems a little weird.

And the freeze doesn't seem to be triggered by anything in particular, it usually happens when I'm just srcolling down a page, or writing in a text box such as this one.

I've tried starting Firefox from the terminal for extra info but it doesn't output anything significant unfortunetaly.

Next step might be to install the Mozilla build of Firefox from the Ubuntuzilla project to see if the problem appears in that version of Firefox.

Otherwise I'd be happy to test out whatever is needed to solve this.

Firefox is one of my main tools, I don't really want to have to stop using it.

Revision history for this message
axx (axx) wrote :

More details…

I started Firefox with "Firefox -console".
This got me a few lines of:
###!!! [Child][RPCChannel] Error: Channel error: cannot send/recv

and one instance of this one:
###!!! [RPCChannel][Child][RPCChannel.cpp:159] Assertion (!ProcessingSyncMessage()) failed. violation of sync handler invariant (triggered by rpc)
  RPCChannel 'backtrace':

(yes, that's where it ends)

Also, when FF hangs and I'm watching a Youtube (Flash) video, the Flash player stays responsive (for a while) when the rest of FF has already moved to “I'm completely stuck” land.
Even another Flash video player lower on the page kept giving cues it was working (shimmer effect on the “play” arrow when I hovered over it) and the mouse cursor kept on changing from the regular pointer to the hand one gets when hovering over links.

This is Firefox 3.6.12 on Ubuntu 10.10, as the original bug reporter.

Revision history for this message
W Craig (w-craig2005) wrote : AW: [Bug 668867] Re: Firefox hangs and has becoming very slow. It also crashes Firefox has become virtually unuasble

Until now I have had no useful information or input concerning this problem. I know there is at least another person who reported the same problem--with you that makes 3. I upgraded from 10.04 to 10.10 3 days ago and have had nothing but problems since then. I don't have more than 1 or 2 open tabs on Firefox, so that is also not a cause of the problem. It is especially bad on Googlemail when I am writing an email--sooner or later everything freezes. If I wait long enough it speeds up again. . .until clock somewhere and then it freezes again. Sometimes the only way I can stop it is to force Firefox to quit. I also have problems with VLC that may be related to the upgrade. All my media players were problematic the first day or two--jerky would best describe it. But today VLC didn't work--I had good sound but no picture! I get the same problem with hanging and/or freezing with Google Chrom, so it doesn't appear to be just a problem with Firefox. I even
 sometimes get the problem when working on my desktop without any browser loaded.

I would appreciate more input if you have any new developments--the Launchpad helpers don't seem to be reacting this time.

Ciao,

Bill

--- axx <email address hidden> schrieb am Mo, 1.11.2010:

Von: axx <email address hidden>
Betreff: [Bug 668867] Re: Firefox hangs and has becoming very slow. It also crashes Firefox has become virtually unuasble
An: <email address hidden>
Datum: Montag, 1. November, 2010 17:48 Uhr

I don't know if this is the proper bug report, but since I started
updating Lucid to Maverick (so before the upgrade was even complete)
Firefox has started freezing for no apparent reason.

I usually have a lot (a lot… ~90) tabs open, and also have a bunch of
extensions, but some of these are designed to make the amount of tab
usable (such as Bar Tab which unloads tabs, so right now even with about
100 tabs memory consumption is only 150 MB).

After some time, a few minutes or tens of minutes, Firefox hangs completely, not answering anything.
CPU usage goes up to a little under 100% and stays there for as long as I don't kill the process.

I tried starting in safe mode but the same thing happened, which would
lead me to think that the add-ons are not to blame.

Maybe one of my tabs is ? But as most of them aren't even loaded, it
seems a little weird.

And the freeze doesn't seem to be triggered by anything in particular,
it usually happens when I'm just srcolling down a page, or writing in a
text box such as this one.

I've tried starting Firefox from the terminal for extra info but it
doesn't output anything significant unfortunetaly.

Next step might be to install the Mozilla build of Firefox from the
Ubuntuzilla project to see if the problem appears in that version of
Firefox.

Otherwise I'd be happy to test out whatever is needed to solve this.

Firefox is one of my main tools, I don't really want to have to stop
using it.

--
Firefox hangs and has becoming very slow. It also crashes Firefox has become virtually unuasble
https://bugs.launchpad.net/bugs/668867
You received this bug notification because you are a direct subscriber
of a duplicate bug (668879).

Revision history for this message
W Craig (w-craig2005) wrote :

More details from me too: I have also been getting constant warnings about an unresponsive script on Googlemail! Too damn similar to the problems we always encountered with MSN and Internet Explorer! I have never had those kinds of problems until my recent upgrade. Upgbrades are usually problematic, but not this way.

Cheers,

Bill

--- axx <email address hidden> schrieb am Mo, 1.11.2010:

Von: axx <email address hidden>
Betreff: [Bug 668867] Re: Firefox hangs and has becoming very slow. It also crashes Firefox has become virtually unuasble
An: <email address hidden>
Datum: Montag, 1. November, 2010 18:41 Uhr

More details…

I started Firefox with "Firefox -console".
This got me a few lines of:
###!!! [Child][RPCChannel] Error: Channel error: cannot send/recv

and one instance of this one:
###!!! [RPCChannel][Child][RPCChannel.cpp:159] Assertion (!ProcessingSyncMessage()) failed.  violation of sync handler invariant (triggered by rpc)
  RPCChannel 'backtrace':

(yes, that's where it ends)

Also, when FF hangs and I'm watching a Youtube (Flash) video, the Flash player stays responsive (for a while) when the rest of FF has already moved to “I'm completely stuck” land.
Even another Flash video player lower on the page kept giving cues it was working (shimmer effect on the “play” arrow when I hovered over it) and the mouse cursor kept on changing from the regular pointer to the hand one gets when hovering over links.

This is Firefox 3.6.12 on Ubuntu 10.10, as the original bug reporter.

--
Firefox hangs and has becoming very slow. It also crashes Firefox has become virtually unuasble
https://bugs.launchpad.net/bugs/668867
You received this bug notification because you are a direct subscriber
of a duplicate bug (668879).

Revision history for this message
axx (axx) wrote : Re: Firefox hangs and has becoming very slow. It also crashes Firefox has become virtually unuasble

Safe mode didn't help solve the issue, BUT using a new profile (firefox -P) did.

Following http://kb.mozillazine.org/Standard_diagnostic_-_Firefox I went through the procedure to fix my profile: “Profile issues / To fix the problem in the original profile”

I tried the suggestions in order, and removed several items from my profile directory, until the suggestion on the 4th line worked: removing the prefs.js made my Firefox stable again.
This wiped my preferences but so far, my Firefox version hasn't crashed in hours.

I must have changed a setting that caused this version of Firefox to crash. If I have the courage, I'll try to find out what one.

So anyway, I hope this can help some of you.

If needed, I can share the incriminating prefs.js file (after some sanitizing).

Revision history for this message
axx (axx) wrote :

Ok, I found out the issue that was affecting me.

It wasn't prefs.js, it was a corrupted certificate database.

I simply removed ~/.mozilla/firefox/whatever.default/cert8.db and my issue was solved.
That being said, the issue at hand in this bug report might be different.

I just thought I'd share in case it helps someone.

Cheers.

Revision history for this message
Jason Tobin (jasontobin48) wrote :

So far so good ....Went into safe mode reset tool bars etc....seems to be more stable. Seems to be little static or having mini freezes for about 3 seconds but continue to work ,but than again I am seeing something similar on the Windows side of it for FFox. Any ways Thought I would add this.

Kind Regards;

Jason

Revision history for this message
Jason Tobin (jasontobin48) wrote :

**Update**...been extensively internet surfing for the last hour and no problems or crashes so I think in my case resetting the toolbars in the safe mode option helped me significantly.

Kind Regards;

Jason

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
Paul White (paulw2u) wrote :

To anyone affected by this bug,

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu and Firefox since that time.

Ubuntu 10.10 (maverick) reached end-of-life on April 10, 2012.

We'd like to close this bug report due to its age and long period of inactivity so please let us know if you still see a problem which is related to the one that was reported in a currently supported version of Ubuntu.

If we do not hear from you this bug report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

summary: Firefox hangs and has becoming very slow. It also crashes Firefox has
- become virtually unuasble
+ become virtually unusable
Changed in firefox (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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