Sound on the headphones doesn't work

[Carlos Alfonso Juárez Navarro]

WORKAROUND
=================================================
Editing the alsa configuration

sudo nano /etc/modprobe.d/alsa-base.conf

and then writing in the last line

options snd-hda-intel model=eapd probe_mask=1 position_fix=1

Press (ctrl+O) for save and close (ctrl+X)

==================================================

Hi... I run my computer under Ubuntu 10.04. My computer is a Gateway M-6854m. The sound on the speakears is great but the exit of the headphones doesn't work. This is the information of my soundcard

carlos@carlos-laptop lspci | grep -i audio
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 04)
01:00.1 Audio device: ATI Technologies Inc RV630/M76 audio device [Radeon HD 2600 Series]

carlos@carlos-laptop cat /proc/asound/modules
0 snd_hda_intel
1 snd_hda_intel

carlos@carlos-laptop alsamixer
Sigmatel STAC9205

If you need more information please contact me.

ProblemType: BugDistroRelease: Ubuntu 10.04
Package: evince 2.30.3-0ubuntu1.1
ProcVersionSignature: Ubuntu 2.6.32-25.44-generic 2.6.32.21+drm33.7
Uname: Linux 2.6.32-25-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
Date: Sat Oct 9 19:20:01 2010InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
ProcEnviron:
 LANG=es_MX.utf8
 SHELL=/bin/bashSourcePackage: evince
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: carlos 1974 F.... pulseaudio
 /dev/snd/pcmC0D0p: carlos 1974 F...m pulseaudio
CRDA: Error: [Errno 2] No existe el archivo o directorio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf3300000 irq 47'
   Mixer name : 'SigmaTel STAC9205'
   Components : 'HDA:838476a0,107b0562,00100204 HDA:14f12c06,14f10000,00100000'
   Controls : 13
   Simple ctrls : 9
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf3010000 irq 48'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]DistroRelease: Ubuntu 10.10
Frequency: Once a day.
HibernationDevice: RESUME=UUID=13adc53e-2ac1-45e5-8bc7-06ec170c05a2InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: Gateway M-6854m
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=1b712194-cfc3-44a1-af05-d97b88bb082b ro quiet splash
ProcEnviron:
 LANG=es_MX.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.34-generic 2.6.35.4Regression: No
RelatedPackageVersions: linux-firmware 1.38
Reproducible: No
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: noTags: maverick kernel-sound needs-upstream-testing
Uname: Linux 2.6.35-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 05/22/2008
dmi.bios.vendor: Gateway
dmi.bios.version: 91.24
dmi.board.vendor: Gateway
dmi.board.version: Rev1.91.24
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnGateway:bvr91.24:bd05/22/2008:svnGateway:pnM-6854m:pvr91.24:rvnGateway:rn:rvrRev1.91.24:cvnGateway:ct8:cvrN/A:
dmi.product.name: M-6854m
dmi.product.version: 91.24
dmi.sys.vendor: Gateway

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: carlos 1552 F.... pulseaudio
CRDA: Error: [Errno 2] No existe el archivo o directorio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf3300000 irq 47'
   Mixer name : 'SigmaTel STAC9205'
   Components : 'HDA:838476a0,107b0562,00100204 HDA:14f12c06,14f10000,00100000'
   Controls : 13
   Simple ctrls : 9
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf3010000 irq 48'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]DistroRelease: Ubuntu 10.10
Frequency: Once a day.
HibernationDevice: RESUME=UUID=22fe5bd1-1eaf-47ad-87d9-c427265e43ecInstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
MachineType: Gateway M-6854m
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=e665ec9e-5d9f-49bf-bb02-056bb02f1a74 ro quiet splash
ProcEnviron:
 LANG=es_MX.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-22.34-generic 2.6.35.4Regression: No
RelatedPackageVersions: linux-firmware 1.38
Reproducible: No
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: noTags: maverick kernel-sound needs-upstream-testing
Uname: Linux 2.6.35-22-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 05/22/2008
dmi.bios.vendor: Gateway
dmi.bios.version: 91.24
dmi.board.vendor: Gateway
dmi.board.version: Rev1.91.24
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnGateway:bvr91.24:bd05/22/2008:svnGateway:pnM-6854m:pvr91.24:rvnGateway:rn:rvrRev1.91.24:cvnGateway:ct8:cvrN/A:
dmi.product.name: M-6854m
dmi.product.version: 91.24
dmi.sys.vendor: Gateway

[Fabio Marconi (fabiomarconi)]

Hello
Can you try a live cd to see if it works?
Thanks
Fabio

[davidlt (cybaslt)]

I have the same problem with 10.10 release on my MacBook.

$ lspci | grep -i audio
00:1b.0 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller (rev 02)

$ cat /proc/asound/modules
 0 snd_hda_intel

Chip: SigmaTel STAC9221 A1

[xteejx (xteejx-deactivatedaccount)]

Carlos, can you try this with the Live CD of 10.10 please? If it is still a problem, please run "apport-collect 657504" and allow it full access if/when requested.

@Davidlt, you have different hardware, please file another bug report.

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[xteejx (xteejx-deactivatedaccount)]

This apport information is from 10.04. Can you please do as requested? Thank you.

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[Carlos Alfonso Juárez Navarro (juareznavarro)]

apport information

[xteejx (xteejx-deactivatedaccount)]

Thank you for giving us that information. I have looked around and found some information that may be able to help. If you could go to https://help.ubuntu.com/community/SoundTroubleshootingProcedure and run through everything from Step 2 onwards, that would be brilliant! That will give us a LOT more information to see where the problem is. If it gives any output (as in Step 3 for example), do not submit it to Answers as it says, since you already have this bug report open, so just *attach* it here.
If you need any help with this or not sure how to do it, come into the #ubuntu-bugs channel on irc.freenode.net and we can help you along with it, and hopefully this can be fixed for the next release :)
Thank you again.

[Carlos Alfonso Juárez Navarro (juareznavarro)]

Thanks... I will try your advice...

           Carlos Alfonso Juarez Navarro

> Date: Fri, 15 Oct 2010 15:10:45 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 657504] Re: Sound on the headphones doesn't work
>
> Thank you for giving us that information. I have looked around and found some information that may be able to help. If you could go to https://help.ubuntu.com/community/SoundTroubleshootingProcedure and run through everything from Step 2 onwards, that would be brilliant! That will give us a LOT more information to see where the problem is. If it gives any output (as in Step 3 for example), do not submit it to Answers as it says, since you already have this bug report open, so just *attach* it here.
> If you need any help with this or not sure how to do it, come into the #ubuntu-bugs channel on irc.freenode.net and we can help you along with it, and hopefully this can be fixed for the next release :)
> Thank you again.
>
> --
> Sound on the headphones doesn't work
> https://bugs.launchpad.net/bugs/657504
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> Hi... I run my computer under Ubuntu 10.04. My computer is a Gateway M-6854m. The sound on the speakears is great but the exit of the headphones doesn't work. This is the information of my soundcard
>
> carlos@carlos-laptop lspci | grep -i audio
> 00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 04)
> 01:00.1 Audio device: ATI Technologies Inc RV630/M76 audio device [Radeon HD 2600 Series]
>
> carlos@carlos-laptop cat /proc/asound/modules
> 0 snd_hda_intel
> 1 snd_hda_intel
>
> carlos@carlos-laptop alsamixer
> Sigmatel STAC9205
>
> If you need more information please contact me.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: evince 2.30.3-0ubuntu1.1
> ProcVersionSignature: Ubuntu 2.6.32-25.44-generic 2.6.32.21+drm33.7
> Uname: Linux 2.6.32-25-generic x86_64
> NonfreeKernelModules: fglrx
> Architecture: amd64
> Date: Sat Oct 9 19:20:01 2010
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
> ProcEnviron:
> LANG=es_MX.utf8
> SHELL=/bin/bash
> SourcePackage: evince
> ---
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
> Architecture: amd64
> ArecordDevices:
> **** List of CAPTURE Hardware Devices ****
> card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
> Subdevices: 1/1
> Subdevice #0: subdevice #0
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: carlos 1974 F.... pulseaudio
> /dev/snd/pcmC0D0p: carlos 1974 F...m pulseaudio
> CRDA: Error: [Errno 2] No existe el archivo o directorio
> Card0.Amixer.info:
> Card hw:0 'Intel'/'HDA Intel at 0xf3300000 irq 47'
> Mixer name : 'SigmaTel STAC9205'
> Components : 'HDA:838476a0,107b0562,00100204 HDA:14f12c06,14f10000,00100000'
> Controls : 13
> Simple ctrls : 9
> Card1.Amixer.info:
> Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf3010000 irq 48'
> Mixer name : 'ATI R6xx HDMI'
> Components ...

[Carlos Alfonso Juárez Navarro (juareznavarro)]

Hi.... sorry for the latter in tha answer... this is the information in the step 3

carlos@carlos-laptop:~$ bash alsa-info.sh --stdout
WARNING: All config files need .conf: /etc/modprobe.d/sound, it will be ignored in a future release.
WARNING: All config files need .conf: /etc/modprobe.d/sound, it will be ignored in a future release.
upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.59
!!################################

!!Script ran on: Sun Dec 5 03:12:43 UTC 2010

!!Linux Distribution
!!------------------

Ubuntu 10.04.1 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 10.04.1 LTS"

!!DMI Information
!!---------------

Manufacturer: Gateway
Product Name: M-6854m

!!Kernel Information
!!------------------

Kernel release: 2.6.32-26-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: unknown
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: 1.0.23
Library version: 1.0.23
Utilities version: 1.0.23

!!Loaded ALSA modules
!!-------------------

snd_hda_intel
snd_hda_intel

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

ESound Daemon:
      Installed - Yes (/usr/bin/esd)
      Running - No

!!Soundcards recognised by ALSA
!!-----------------------------

 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xf3300000 irq 30
 1 [HDMI ]: HDA-Intel - HDA ATI HDMI
                      HDA ATI HDMI at 0xf3010000 irq 31

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 04)
01:00.1 Audio device: ATI Technologies Inc RV630/M76 audio device [Radeon HD 2600 Series]

!!Advanced information - PCI Vendor/Device/Susbsystem ID's
!!--------------------------------------------------------

00:1b.0 0403: 8086:284b (rev 04)
 Subsystem: 107b:0562
--
01:00.1 0403: 1002:aa08
 Subsystem: 107b:0562

!!Modprobe options (Sound related)
!!--------------------------------

snd-atiixp-modem: index=-2
snd-intel8x0m: index=-2
snd-via82xx-modem: index=-2
snd-usb-audio: index=-2
snd-usb-us122l: index=-2
snd-usb-usx2y: index=-2
snd-usb-caiaq: index=-2
snd-cmipci: mpu_port=0x330 fm_port=0x388
snd-pcsp: index=-2

!!Loaded sound module options
!!--------------------------

!!Module: snd_hda_intel
 bdl_pos_adj : 1,32,-1,-1,-1,-1,-1,-1
 beep_mode : 1,1,1,1,1,1,1,1
 enable : Y,Y,Y,Y,Y,Y,Y,Y
 enable_msi : -1
 id : <NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>
 index : -1,-1,-1,-1,-1,-1,-1,-1
 model : <NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>
 patch : <NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>
 position_fix : 0,0,0,0,0,0,0,0
 power_save : 0
 power_save_controller : Y
 probe_mask : -1,-1,-1,-1,-1,-1,-1,-1
 probe_only : 0,0,0,0,0,0,0,0
 single_cmd : N

!!Module: snd_hda_intel
 bdl_pos_adj : 1,32,-1,-1,-1,-1,-1,-1
 beep_mode : 1,1,1,1,1,1,1,1
 enable : Y,Y,Y,Y,Y,Y,Y,Y
 enable_msi : -1
 id : <NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>,<NULL>
 index : -1,-1,-1,-1,-1...

[Carlos Alfonso Juárez Navarro (juareznavarro)]

And this is the information in the step 4

carlos@carlos-laptop:~$ cat /proc/asound/{version,cards,devices,hwdep,pcm,seq/clients}; sudo rm /etc/asound.conf; sudo rm -r ~/.pulse ~/.asound* ;sudo rm ~/.pulse-cookie; sudo apt-get update; sudo apt-get install aptitude; sudo aptitude install paman gnome-alsamixer libasound2-plugins padevchooser libsdl1.2debian-pulseaudio; sudo lshw -short;ls -lart /dev/snd; cat /dev/sndstat; lspci -nn; sudo which alsactl; sudo fuser -v /dev/dsp /dev/snd/* ; dpkg -S bin/slmodemd; dmesg | egrep 'EMU|probe|emu|ALSA|alsa|ac97|udi|snd|ound|irmware'; sudo /etc/init.d/sl-modem-daemon status; sudo grep model /etc/modprobe.d/* ; sudo dmidecode|grep roduct; lsmod | egrep 'snd|usb|midi|udio'; aplay -l; sudo lshw -C sound
Advanced Linux Sound Architecture Driver Version 1.0.23.
Compiled on Dec 4 2010 for kernel 2.6.32-26-generic (SMP).
 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xf3300000 irq 30
 1 [HDMI ]: HDA-Intel - HDA ATI HDMI
                      HDA ATI HDMI at 0xf3010000 irq 31
  0: [ 0] : control
  1: : sequencer
  4: [ 0- 0]: hardware dependent
  5: [ 0- 1]: hardware dependent
 16: [ 0- 0]: digital audio playback
 24: [ 0- 0]: digital audio capture
 32: [ 1] : control
 33: : timer
 36: [ 1- 0]: hardware dependent
 51: [ 1- 3]: digital audio playback
00-01: HDA Codec 1
00-00: HDA Codec 0
01-00: HDA Codec 0
00-00: STAC92xx Analog : STAC92xx Analog : playback 1 : capture 1
01-03: ATI HDMI : ATI HDMI : playback 1
Client info
  cur clients : 3
  peak clients : 3
  max clients : 192

Client 0 : "System" [Kernel]
  Port 0 : "Timer" (Rwe-)
  Port 1 : "Announce" (R-e-)
    Connecting To: 15:0
Client 14 : "Midi Through" [Kernel]
  Port 0 : "Midi Through Port-0" (RWe-)
Client 15 : "OSS sequencer" [Kernel]
  Port 0 : "Receiver" (-we-)
    Connected From: 0:1

[xteejx (xteejx-deactivatedaccount)]

Thank you very much Carlos for all the information. One last thing; can you confirm you have done all of the steps, specifically the one about user groups and the mixer settings? Once that has been done we can set this as Triaged and get it looked at by the appropriate development team. Thank you.

[Carlos Alfonso Juárez Navarro (juareznavarro)]

I tried all the steps... and the headphones doesn't work... :-(

[xteejx (xteejx-deactivatedaccount)]

I have just noticed in the logs above that you are using Ubuntu 10.04. This is no problem, but it might have been fixed in 10.10 or 11.04. Can you test the Ubuntu 11.04 Alpha 1 Live CD please? It can run as a Live CD so there is no risk of data corruption on your hard drive. You can grab it from http://cdimages.ubuntu.com/releases/11.04/alpha-1/ by choosing the correct iso, i.e. x86 or AMD64. There is no need to re-run through the steps on the Live CD, but if you can test that it would be great (it may just work). Thank you again.

[Carlos Alfonso Juárez Navarro (juareznavarro)]

I found a solution by MerolWarrior in this page http://www.ubuntu-es.org/node/133676... and woks perfectly

Editing the alsa configuration

sudo nano /etc/modprobe.d/alsa-base.conf

and then writing in the last line

options snd-hda-intel model=eapd probe_mask=1 position_fix=1

Press (ctrl+O) for save and close (ctrl+X)

Thanks Teej and Fabio Marconi

[Carlos Alfonso Juárez Navarro (juareznavarro)]

The microphone doesn't work too... exist a similar solution?

Do I need open other bug tracker?

[xteejx (xteejx-deactivatedaccount)]

I assume it doesn't work on an 11.04 Live CD and that you have tested this, therefore I have marked it Triaged. It would be best to open a new bug report for the microphone problem, and perhaps mention this bug report for triagers' reference for debugging information.
Thank you again for reporting this to us and good luck!

[penalvch (penalvch)]

Carlos Alfonso Juárez Navarro, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]