Thanks... I will try your advice...





           Carlos Alfonso Juarez Navarro 






> Date: Fri, 15 Oct 2010 15:10:45 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 657504] Re: Sound on the headphones doesn't work
> 
> Thank you for giving us that information. I have looked around and found some information that may be able to help. If you could go to https://help.ubuntu.com/community/SoundTroubleshootingProcedure and run through everything from Step 2 onwards, that would be brilliant! That will give us a LOT more information to see where the problem is. If it gives any output (as in Step 3 for example), do not submit it to Answers as it says, since you already have this bug report open, so just *attach* it here.
> If you need any help with this or not sure how to do it, come into the #ubuntu-bugs channel on irc.freenode.net and we can help you along with it, and hopefully this can be fixed for the next release :)
> Thank you again.
> 
> -- 
> Sound on the headphones doesn't work
> https://bugs.launchpad.net/bugs/657504
> You received this bug notification because you are a direct subscriber
> of the bug.
> 
> Status in “linux” package in Ubuntu: Incomplete
> 
> Bug description:
> Hi... I run my computer under Ubuntu 10.04. My computer is a Gateway M-6854m. The sound on the speakears is great but the exit of the headphones doesn't work. This is the information of my soundcard 
> 
> carlos@carlos-laptop	lspci | grep -i audio
> 00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 04)
> 01:00.1 Audio device: ATI Technologies Inc RV630/M76 audio device [Radeon HD 2600 Series] 
> 
> carlos@carlos-laptop	cat /proc/asound/modules
> 0 snd_hda_intel
> 1 snd_hda_intel
> 
> carlos@carlos-laptop	alsamixer
> Sigmatel STAC9205
> 
> If you need more information please contact me.
> 
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: evince 2.30.3-0ubuntu1.1
> ProcVersionSignature: Ubuntu 2.6.32-25.44-generic 2.6.32.21+drm33.7
> Uname: Linux 2.6.32-25-generic x86_64
> NonfreeKernelModules: fglrx
> Architecture: amd64
> Date: Sat Oct  9 19:20:01 2010
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
> ProcEnviron:
>  LANG=es_MX.utf8
>  SHELL=/bin/bash
> SourcePackage: evince
> --- 
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
> Architecture: amd64
> ArecordDevices:
>  **** List of CAPTURE Hardware Devices ****
>  card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
>    Subdevices: 1/1
>    Subdevice #0: subdevice #0
> AudioDevicesInUse:
>  USER        PID ACCESS COMMAND
>  /dev/snd/controlC0:  carlos     1974 F.... pulseaudio
>  /dev/snd/pcmC0D0p:   carlos     1974 F...m pulseaudio
> CRDA: Error: [Errno 2] No existe el archivo o directorio
> Card0.Amixer.info:
>  Card hw:0 'Intel'/'HDA Intel at 0xf3300000 irq 47'
>    Mixer name	: 'SigmaTel STAC9205'
>    Components	: 'HDA:838476a0,107b0562,00100204 HDA:14f12c06,14f10000,00100000'
>    Controls      : 13
>    Simple ctrls  : 9
> Card1.Amixer.info:
>  Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf3010000 irq 48'
>    Mixer name	: 'ATI R6xx HDMI'
>    Components	: 'HDA:1002aa01,00aa0100,00100000'
>    Controls      : 4
>    Simple ctrls  : 1
> Card1.Amixer.values:
>  Simple mixer control 'IEC958',0
>    Capabilities: pswitch pswitch-joined penum
>    Playback channels: Mono
>    Mono: Playback [on]
> DistroRelease: Ubuntu 10.10
> Frequency: Once a day.
> HibernationDevice: RESUME=UUID=13adc53e-2ac1-45e5-8bc7-06ec170c05a2
> InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
> MachineType: Gateway M-6854m
> NonfreeKernelModules: fglrx
> Package: linux (not installed)
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=1b712194-cfc3-44a1-af05-d97b88bb082b ro quiet splash
> ProcEnviron:
>  LANG=es_MX.utf8
>  SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.35-22.34-generic 2.6.35.4
> Regression: No
> RelatedPackageVersions: linux-firmware 1.38
> Reproducible: No
> RfKill:
>  0: phy0: Wireless LAN
>  	Soft blocked: no
>  	Hard blocked: no
> Tags: maverick kernel-sound needs-upstream-testing
> Uname: Linux 2.6.35-22-generic x86_64
> UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
> dmi.bios.date: 05/22/2008
> dmi.bios.vendor: Gateway
> dmi.bios.version: 91.24
> dmi.board.vendor: Gateway
> dmi.board.version: Rev1.91.24
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 8
> dmi.chassis.vendor: Gateway
> dmi.chassis.version: N/A
> dmi.modalias: dmi:bvnGateway:bvr91.24:bd05/22/2008:svnGateway:pnM-6854m:pvr91.24:rvnGateway:rn:rvrRev1.91.24:cvnGateway:ct8:cvrN/A:
> dmi.product.name: M-6854m
> dmi.product.version: 91.24
> dmi.sys.vendor: Gateway
> 
> --- 
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
> Architecture: amd64
> ArecordDevices:
>  **** List of CAPTURE Hardware Devices ****
>  card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
>    Subdevices: 1/1
>    Subdevice #0: subdevice #0
> AudioDevicesInUse:
>  USER        PID ACCESS COMMAND
>  /dev/snd/controlC0:  carlos     1552 F.... pulseaudio
> CRDA: Error: [Errno 2] No existe el archivo o directorio
> Card0.Amixer.info:
>  Card hw:0 'Intel'/'HDA Intel at 0xf3300000 irq 47'
>    Mixer name	: 'SigmaTel STAC9205'
>    Components	: 'HDA:838476a0,107b0562,00100204 HDA:14f12c06,14f10000,00100000'
>    Controls      : 13
>    Simple ctrls  : 9
> Card1.Amixer.info:
>  Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf3010000 irq 48'
>    Mixer name	: 'ATI R6xx HDMI'
>    Components	: 'HDA:1002aa01,00aa0100,00100000'
>    Controls      : 4
>    Simple ctrls  : 1
> Card1.Amixer.values:
>  Simple mixer control 'IEC958',0
>    Capabilities: pswitch pswitch-joined penum
>    Playback channels: Mono
>    Mono: Playback [on]
> DistroRelease: Ubuntu 10.10
> Frequency: Once a day.
> HibernationDevice: RESUME=UUID=22fe5bd1-1eaf-47ad-87d9-c427265e43ec
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
> MachineType: Gateway M-6854m
> NonfreeKernelModules: fglrx
> Package: linux (not installed)
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=e665ec9e-5d9f-49bf-bb02-056bb02f1a74 ro quiet splash
> ProcEnviron:
>  LANG=es_MX.utf8
>  SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.35-22.34-generic 2.6.35.4
> Regression: No
> RelatedPackageVersions: linux-firmware 1.38
> Reproducible: No
> RfKill:
>  0: phy0: Wireless LAN
>  	Soft blocked: no
>  	Hard blocked: no
> Tags: maverick kernel-sound needs-upstream-testing
> Uname: Linux 2.6.35-22-generic x86_64
> UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
> dmi.bios.date: 05/22/2008
> dmi.bios.vendor: Gateway
> dmi.bios.version: 91.24
> dmi.board.vendor: Gateway
> dmi.board.version: Rev1.91.24
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 8
> dmi.chassis.vendor: Gateway
> dmi.chassis.version: N/A
> dmi.modalias: dmi:bvnGateway:bvr91.24:bd05/22/2008:svnGateway:pnM-6854m:pvr91.24:rvnGateway:rn:rvrRev1.91.24:cvnGateway:ct8:cvrN/A:
> dmi.product.name: M-6854m
> dmi.product.version: 91.24
> dmi.sys.vendor: Gateway
> 
> 
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