[atix1400]Web browsers can freeze the whole system

[Rob]

I COULD NOT FIND A WAY TO TARGET THIS REPORT TO UBUNTU DEVELOPERS, PLEASE FORWARD TO OPERATING SYSTEM DEVELOPERS OR SIMILAR.

using a laptop IBM Thinkpad R60.

Firefox can crash/lock the whole system when browsing a map in Google Maps.

Firefox can crash/lock the whole system when browsing Flash content.

Is it possible to prevent individual processes from crashing the whole system?

ProblemType: Bug
Architecture: i386
Date: Mon Mar 1 15:11:42 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/nautilus
Package: nautilus 1:2.28.1-0ubuntu3
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: nautilus
Uname: Linux 2.6.31-19-generic i686

[Draycen DeCator (ddecator)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug without some more information. Could you please run 'apport-collect 530032' in a Terminal? This will automatically add information about your system to this report so we can more easily determine the cause of this bug. While there is apport information attached to this report, it is information that apport collected before this was designated as being related to Firefox. By running apport again, we will get more information pertaining to Firefox specifically.

[Rob (robert-lofman)]

Hi,

i didnt allow "Change anything" privileges and now 'apport-collect 530032'
wont run anymore.

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Unfortunately, we cannot work on this bug without some
> more information. Could you please run 'apport-collect 530032' in a
> Terminal? This will automatically add information about your system to
> this report so we can more easily determine the cause of this bug. While
> there is apport information attached to this report, it is information
> that apport collected before this was designated as being related to
> Firefox. By running apport again, we will get more information
> pertaining to Firefox specifically.
>
> ** Changed in: firefox (Ubuntu)
> Status: New => Incomplete
>
> --
> Web browsers can freeze the whole system
> https://bugs.launchpad.net/bugs/530032
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
>
> I COULD NOT FIND A WAY TO TARGET THIS REPORT TO UBUNTU DEVELOPERS, PLEASE
> FORWARD TO OPERATING SYSTEM DEVELOPERS OR SIMILAR.
>
>
> using a laptop IBM Thinkpad R60.
>
> Firefox can crash/lock the whole system when browsing a map in Google
> Maps.
>
> Firefox can crash/lock the whole system when browsing Flash content.
>
> Is it possible to prevent individual processes from crashing the whole
> system?
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Mar 1 15:11:42 2010
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/nautilus
> Package: nautilus 1:2.28.1-0ubuntu3
> ProcEnviron:
> PATH=(custom, user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
> SourcePackage: nautilus
> Uname: Linux 2.6.31-19-generic i686
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/530032/+subscribe
>

[Rob (robert-lofman)]

Hi,

i didnt allow "Change anything" privileges and now 'apport-collect 530032'
wont run anymore.

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Unfortunately, we cannot work on this bug without some
> more information. Could you please run 'apport-collect 530032' in a
> Terminal? This will automatically add information about your system to
> this report so we can more easily determine the cause of this bug. While
> there is apport information attached to this report, it is information
> that apport collected before this was designated as being related to
> Firefox. By running apport again, we will get more information
> pertaining to Firefox specifically.
>
> ** Changed in: firefox (Ubuntu)
> Status: New => Incomplete
>
> --
> Web browsers can freeze the whole system
> https://bugs.launchpad.net/bugs/530032
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “firefox” package in Ubuntu: Incomplete
>
> Bug description:
>
> I COULD NOT FIND A WAY TO TARGET THIS REPORT TO UBUNTU DEVELOPERS, PLEASE
> FORWARD TO OPERATING SYSTEM DEVELOPERS OR SIMILAR.
>
>
> using a laptop IBM Thinkpad R60.
>
> Firefox can crash/lock the whole system when browsing a map in Google
> Maps.
>
> Firefox can crash/lock the whole system when browsing Flash content.
>
> Is it possible to prevent individual processes from crashing the whole
> system?
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Mar 1 15:11:42 2010
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/nautilus
> Package: nautilus 1:2.28.1-0ubuntu3
> ProcEnviron:
> PATH=(custom, user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
> SourcePackage: nautilus
> Uname: Linux 2.6.31-19-generic i686
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/530032/+subscribe
>

--
Robert Löfman
Project Manager, Symbio Finland, www.symbio.com
mobile [phone]

[Draycen DeCator (ddecator)]

Sorry about that, I forgot to let you know that you would have to give Apport proper permission. If you go to "~/.cache/apport/" and delete the "launchpad.credentials" file, then you should be asked to set a permission when you run Apport again. The .cache folder is hidden in your home folder, so you'll have to show hidden folders (either by using Ctrl+H or going to View -> Show Hidden Files). If you have any trouble, then do not hesitate to let me know so I can help. Once you delete that file, then please run Apport and give it at least permission to "Change Non-Private" data. Thanks in advance!

[Draycen DeCator (ddecator)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

[Rob (robert-lofman)]

OK, sorry about that, I do not seem to have /apport directory. "locate launchpad.credential" returns nothing.

[Daniel (dsantzc)]

HI, I HAVE THE SAME PROBLEM WITH MY "ACER ASPIRE 7740-5691 INTEL CORE I3" WELL I LIKE TO SAY THAT I KNOW THE PROBLEM IS BEING CAUSED BY FIREFOX BECAUSE WHILE I AM BROWSING WITH GOOGLE CHROME NOTHING BAD HAPPENS, FLASH APPS RUN JUST NICE BUT IF I RUN FIREFOX AFTER A FEW SECONDS OR MINUTES MY SYSTEM FREEZES
I'M USING UBUNTU 10.4 RC I REALLY LIKE TO GET A RESPONSE BY THE WAY SORRY FOR MY ENGLISH...
<email address hidden>

[Rob (robert-lofman)]

OK, I think this is a Window manager issue although you mention that Chrome works fine, I have had the system lock up with Chrome as well (the mouse still moves though, in small jumps). The same thing has happened when using pop-up menus in Eclipse and Image Viewer.

[Draycen DeCator (ddecator)]

Thanks for the reply. Are there any specific actions that can consistently cause the bug to occur? If you can provide us with specific steps that cause this issue, then we can attempt to reproduce on our machines, which will help us narrow down causes.

[Daniel (dsantzc)]

Well, i know i said that the problem could be Firefox but yesterday the system crash running Chrome & yes i feel very frustrated about this bug, because i really like Ubuntu i thought ceasing to use Firefox the problem was going to be out but that's not the case i forget to mention i'm using "Ubuntu 10.4 RC Gnome x86_64" i'm not advanced with this i'm gonna try the x86 architecture and see If the problem persists. If in something help i gonna leave my hardware information Thanks...

[Rob (robert-lofman)]

The freeze doesn't happen with the same set of steps always, but Google Map always freezes the system when one zoomes and drags the map a few times (now that I tried this ones more, I only had to load the page in order for this to happen).

Also, using pop-up menus in Eclipse (closing a projekt) and Image Viewer (so probably with any app, leading me to think that this is probably Window manager issue) may cause the same problem. This I cannot reproduce, but the end-state is exactly the same as when freezing because of Google Maps, i.e. frozen system and mouse pointer moving slowly in small jumps.

[Draycen DeCator (ddecator)]

Since this seems to happen with other applications for both of you, can you please let us know what graphics cards you are using? If you do not know off-hand, then running 'lspci | grep VGA' in a terminal will tell you what brand you have. It sounds like this could be a problem related to the graphics card/driver.

[Rob (robert-lofman)]

OK, here's mine:
lspci | grep VGA
01:00.0 VGA compatible controller: ATI Technologies Inc Radeon Mobility X1400

[Draycen DeCator (ddecator)]

Also, can either of you run apport so we can get some extra information about your systems?

apport-collect 530032

Rob, I know you were having trouble with that. Is it still not working?

[Rob (robert-lofman)]

Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: firefox 3.5.8+build1+nobinonly-0ubuntu0.9.10.1
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
Uname: Linux 2.6.31-19-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Draycen DeCator (ddecator)]

Since this happens with other programs besides Firefox, I'm removing Firefox from this report and marking that it needs to be reassigned.

[Rene (rene-ca)]

This issue affects my computer, too. It is an Acer Travelmate 5730 series, lspci output attached.
I am having a bunch of troubles since updating to 10.04, unfortunately: Virtualbox kernel modules do not load occasionally, sound does not load occasionally and if that happens the shutdown panel applet only logs me out (I can shutdown via terminal then, though). I don't want to span this bug with unrelated things but as I don't know what might be important I try to give descriptive hints of everything non-normal on my system install.
More specifically, Ubuntu freezes when I use Firefox to read www.sportschau.de (the sports section of a German news site, with audio and video content), that is fairly reproducible, it might take a few attempts but finally it will happen. I installed chromium and no problems there. Freeze means the whole desktop session is unresponsive, keyboard as well (caps lock indicator light not working). However, the mouse is working, and programs are still running, e.g. banshee music player or skype voip calls. Processor fan starts running high, so the processor seems to be busy with something.
lspci output attached, if you point me to anything, I will happily provide more technical output.
Cheers, Rene

lspci | grep VGA

00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)

[Thomas Walter (tom0485)]

Kubuntu 10.04
Firefox 3.6.6
00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)

Same problem with me - visiting sportschau.de freezes the x-server after some time. It always happens when scrolling or when changing to the tab containing this site. Restarting the x-server with alt+print+k works.

Cheers, Tom

[Mind Bender (clemens-schillerbox)]

This affects me too.

uname -a
Linux clemini 2.6.32-22-generic #36-Ubuntu SMP Thu Jun 3 22:02:19 UTC 2010 i686 GNU/Linux

lspci | grep VGA
00:02.0 VGA compatible controller: Intel Corporation Mobile 945GME Express Integrated Graphics Controller (rev 03)

I am using the Ubuntu netbook window manager.
It happens mostly when using Firefox - The website sportschau.de leads to a freeze with high probability.

Regards,
Clemens

[Mind Bender (clemens-schillerbox)]

The problem seems to be solved for me - I dont have any freezes in 2 days.

I upgraded Firefox to 3.6.6 and the kernel to 2.6.32-23-generic #37-Ubuntu but this did not help.
Then I upgraded the xserver and related packages by adding
deb http://ppa.launchpad.net/xorg-edgers/ppa/ubuntu lucid main
to the sources and to an apt-get update/upgrade.
Since then, I do not have this bug any more.

Regards,
Clemens

[Draycen DeCator (ddecator)]

Is everyone else still experiencing this with the latest kernel and Firefox updates?

[Thomas Walter (tom0485)]

Updating the x-server from the xorg-edgers ppa solved the problem for me as well. So hopefully this patch finds its way to the standard ubuntu repositories soon.

[kurt belgrave (trinikrono)]

Rob needs to run a
lspci | grep VGA
So we can confirm that its a xserver issue
Cheers

[Rob (robert-lofman)]

lspci | grep VGA:
01:00.0 VGA compatible controller: ATI Technologies Inc Radeon Mobility X1400

uname -a:
Linux laptop 2.6.31-22-generic #61-Ubuntu SMP Wed Jul 28 01:57:06 UTC 2010 i686 GNU/Linux

cat /etc/issue:
Ubuntu 9.10 \n \l
(kubuntu actually)

[kurt belgrave (trinikrono)]

Assigning to xserver-xorg-video-ati
Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue that you reported is one that should be reproducible with the live environment of the Desktop CD of the development release - Maverick Meerkat. It would help us greatly if you could test with it so we can work on getting it fixed in the next release of Ubuntu. You can find out more about the development release at http://www.ubuntu.com/testing/ . Thanks again and we appreciate your help.

[Thomas Walter (tom0485)]

This bug also occurs on my system (Intel graphics). It seems to happen mostly on pages related to the German ARD e.g. sportschau.de (only tested with Firefox)

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]