users-admin and about-me hang when new password value only differs in case

[clarkey]

Binary package hint: gnome-system-tools

When trying to change my password the window pops up and I am able to type in and authenticate my current password and enter my new password twice but when I click on the change password button nothing ever happens the button goes grey and just stays there. Also the password does not change.

ProblemType: Bug
Architecture: amd64
CheckboxSubmission: 392981d57f7c0d392f513dd1986b249f
CheckboxSystem: cd5f9abc3678eafc1437c10a0a051147
Date: Mon Jan 25 23:46:04 2010
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/bin/users-admin
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100113)
Package: gnome-system-tools 2.29.1-0ubuntu2
ProcEnviron:
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-11.15-generic
SourcePackage: gnome-system-tools
Uname: Linux 2.6.32-11-generic x86_64
XsessionErrors:
 (gnome-settings-daemon:1709): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:1755): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

[Milan Bouchet-Valat (nalimilan)]

Thanks for the report. I'd like you to test the upcoming version 2.29.3 (released tonight) which should enter Lucid in some time, and confirm it fixes the problem. The release you tested was a work in progress that has really changed as regards password management, so there's little point debugging it before we know it's still present in the latest code. I'll try to send you a reminder when the package is uploaded!

[Victor Vargas (kamus)]

I tried to reproduce this issue in a fully updated lucid and I am unable to reproduce it, I can change my current password and others of other users without problems, have you tried to update your system and check if this symptom is still occurring? Thanks in advace.

[Victor Vargas (kamus)]

oops, sorry @Millan just I don't update my browser at time.

[clarkey (mattclar)]

Just a comment to say that its been a while and my gnome system tools as of now is still at version 2.29.1 I updated only a few minutes ago from the main server so it seems the update never got through? still have the problem changing password and my system is fully up to date thanks for your help :)

[Milan Bouchet-Valat (nalimilan)]

clarkey: yeah, Ubuntu devs haven't found the time yet to upload it sadly, I hope they will be able to do it soon.

[Milan Bouchet-Valat (nalimilan)]

OK, it's just been uploaded to Lucid. Can you test it and report? Thanks!

[clarkey (mattclar)]

Sorry issue remains in update :( also if it is any help a simillar issue occurs when adding a new user when the window to select a password for the new user appears it remains greyed out indefinately

[Milan Bouchet-Valat (nalimilan)]

Actually I don't think the update has reached servers yet. Check that 'apt-cache policy gnome-system-tools' reports it's 2.29.3.

[mciancio (mciancio)]

I noticed this issue with users-admin in the case I changed my password with a similar one.

Trying with passwd from the console I get:

#~$ passwd
Changing password for max.
(current) UNIX password:
Enter new UNIX password:
Retype new UNIX password:
Bad: new password must be different than the old one
Enter new UNIX password:
....

Trying with users-admin the button goes grey and just stays there waiting.
In this way the issue is easily reproducible.

[Milan Bouchet-Valat (nalimilan)]

mciancio: Yes, this is a known bug that's just been fixed in Lucid. But we don't know whether the current report is about it at all.

clarkey: Now the right version is available in Lucid, could you check it's actually fixed? Thanks!

[Milan Bouchet-Valat (nalimilan)]

No news on that bug?

[Vladimir Smagin (belon-ms)]

I have this bug. How to fix it?

[Milan Bouchet-Valat (nalimilan)]

21h: I can't tell without more information (as always). If you're in Karmic, then the only way to fix that is to upgrade to Lucid. ;-) If you're on Lucid, then it's definitely not the same bug.

BTW I'm closing it due to lack of feedback, please reopen if it turns out to be still present *in Lucid*.

[clarkey (mattclar)]

sorry I have been so inattentive to this bug I can confirm that it still exists in Lucid Beta 1. I have also got an exact way to replicate it. I found it when I accidentally hit caps lock during the install when I was typing my password I couldn't log in to my computer after installation and it took me ages to figure out what I had done. So that is I typed 'PASSWORD123' instead of 'password123' So when I went to change my password back to 'password123' I stumbled upon this bug. It seems that when the only difference between two passwords is their capitalization the program freezes and fails to display the warning that my passwords are too similar this behavior is shown in password change 1.jpg. Whereas when I changed my password from 'password123' to 'phssword123' (or any such slight change) it displays the correct warning as shown in 'Password change 2.jpg'. Hope this helps only a small bug but we are so close to mainstream acceptance don't want some uninformed media writer picking on what looks to be like an awesome release because they couldnt change their password. If you beed any more info let me know!

[clarkey (mattclar)]

apparently can only attach one file at a time

[Milan Bouchet-Valat (nalimilan)]

Ah, OK, now I see what you mean. But this is much more specific than what you reported originally. I know how to fix this easily, but gnoem-about-me also needs to be patched. Triggering this bug is relatively hard, so that's not as major as not being able to change its password at all.

[Milan Bouchet-Valat (nalimilan)]

Fix pushed upstream, will be released with 2.30 next week.

[Milan Bouchet-Valat (nalimilan)]

Fixed with 2.30.

[Milan Bouchet-Valat (nalimilan)]

Fix for gnome-about-me is in lucid-proposed. Please test and report if that fixes the bug (version is gnome-control-center 1:2.30.1-0ubuntu1).