Audio not directed to external speakers when laptop docked

[Ronald McCollam]

Using an HP Pavilion dv7 with an HP xb4 Notebook Media Docking Station. When the notebook is connected to the docking station via the expansion cable, sound is not routed through the docking station but continues to play through the notebook speakers.

All other functionality of the dock appears to work -- power, network, USB, etc. are transferred. Only audio is not.

ProblemType: Bug
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: fader 2228 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdd100000 irq 37'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c363c,00100202'
   Controls : 20
   Simple ctrls : 12
Date: Sat Jan 23 11:54:02 2010
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=3a494102-2c46-4def-ad40-6cf47bd74e83
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
NonfreeKernelModules: nvidia
Package: linux-image-2.6.31-17-generic 2.6.31-17.54
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-17-generic root=UUID=e52f6040-3466-48d5-bcce-3c949618632b ro splash quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-17-generic N/A
 linux-firmware 1.25
SourcePackage: linux
Uname: Linux 2.6.31-17-generic x86_64
dmi.bios.date: 09/10/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 363C
dmi.board.vendor: Quanta
dmi.board.version: 32.16
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.04:bd09/10/2009:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr039E200000241220000020000:rvnQuanta:rn363C:rvr32.16:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 039E200000241220000020000
dmi.sys.vendor: Hewlett-Packard
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: fader 2182 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdd100000 irq 22'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c363c,00100202'
   Controls : 20
   Simple ctrls : 12
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xd3000000 irq 16'
   Mixer name : 'Nvidia ID a'
   Components : 'HDA:10de000a,10de0101,00100100'
   Controls : 0
   Simple ctrls : 0
Card1.Amixer.values:

DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=3a494102-2c46-4def-ad40-6cf47bd74e83
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100224.1)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-16-generic root=UUID=dac8378f-a783-4107-9b82-3864c1a8e87d ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.24-generic
Regression: No
RelatedPackageVersions: linux-firmware 1.32
Reproducible: Yes
Tags: lucid needs-upstream-testing
TestedUpstream: No
Uname: Linux 2.6.32-16-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 09/10/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 363C
dmi.board.vendor: Quanta
dmi.board.version: 32.16
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.04:bd09/10/2009:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr039E200000241220000020000:rvnQuanta:rn363C:rvr32.16:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 039E200000241220000020000
dmi.sys.vendor: Hewlett-Packard

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: fader 1809 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdd100000 irq 22'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c363c,00100202'
   Controls : 20
   Simple ctrls : 12
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xd3000000 irq 16'
   Mixer name : 'Nvidia ID a'
   Components : 'HDA:10de000a,10de0101,00100100'
   Controls : 0
   Simple ctrls : 0
Card1.Amixer.values:

DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=3a494102-2c46-4def-ad40-6cf47bd74e83
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100224.1)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=dac8378f-a783-4107-9b82-3864c1a8e87d ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
Tags: lucid audio needs-upstream-testing
Uname: Linux 2.6.32-21-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 09/10/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 363C
dmi.board.vendor: Quanta
dmi.board.version: 32.16
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.04:bd09/10/2009:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr039E200000241220000020000:rvnQuanta:rn363C:rvr32.16:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 039E200000241220000020000
dmi.sys.vendor: Hewlett-Packard

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: fader 2038 F.... pulseaudio
 /dev/snd/pcmC0D0p: fader 2038 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdd100000 irq 48'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c363c,00100202'
   Controls : 20
   Simple ctrls : 12
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xd3000000 irq 16'
   Mixer name : 'Nvidia GPU 0a HDMI/DP'
   Components : 'HDA:10de000a,10de0101,00100100'
   Controls : 16
   Simple ctrls : 4
DistroRelease: Ubuntu 11.04
HibernationDevice: RESUME=UUID=f4f19b65-624c-43a2-a34a-f4c15c196de2
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110131)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=370541ee-27c6-4b7b-9be0-26fea16dc2f7 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-8-generic N/A
 linux-backports-modules-2.6.38-8-generic N/A
 linux-firmware 1.52
Tags: natty running-unity unity-2d
Uname: Linux 2.6.38-8-generic x86_64
UpgradeStatus: Upgraded to natty on 2011-04-07 (82 days ago)
UserGroups: adm admin cdrom dialout kvm libvirtd lpadmin plugdev sambashare
dmi.bios.date: 09/10/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 363C
dmi.board.vendor: Quanta
dmi.board.version: 32.16
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.04:bd09/10/2009:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr039E200000241220000020000:rvnQuanta:rn363C:rvr32.16:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 039E200000241220000020000
dmi.sys.vendor: Hewlett-Packard

[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

Same issue when running under lucid. I apport-collected from lucid to this bug.

Not sure if it is related or not, but there are several other sound issues with this system:
* plugging in headphones does not mute the main speakers
* the sound is very 'noisy' -- moving a window across the screen causes a loud interference through the speakers

[Jeremy Foshee (jeremyfoshee)]

Hi Ronald,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 511624

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Ed Ditlefsen (oneruler)]

Jeremy,

I just installed 10.04 via Wubi on an HP DV7 with the xb4 media docking station and am having the exact same issue w/ sound not being routed to external speakers that are connected via the dock. Do you still want apport info? If so, I can follow your instructions from 4/25, but anything beyond that will probably require in-depth instructions since I'm a complete newb. (I've been running ubuntu for a total of 30 mins so far.)

Thanks.

[Ronald McCollam (fader)]

Jeremy,

It's been an issue with all the dailies and with the final 10.04 kernel as well. I have not tried with the upstream kernel yet but will try to do so this week.

I'm not sure if it's related but I also seem to get a lot of noise through the speakers that sounds like RFI... e.g. cranking up a process that works the CPU causes noticeable noise. Dragging a window across the screen with the volume turned up does as well. So it seems like the speakers are getting power at least.

10.04 kernel apport-collect data to follow.

[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

I've verified that I have the same issue with the 2.6.34 upstream image.

[lostthetrail (lostthetrail)]

I am having what appears to be the same problem with a Dell e6410 with docking station. Please let me know if I can help in anyway.

[Ronald McCollam (fader)]

FYI, still an issue on a fresh install of 10.10.

For reference, the system also does not mute the internal speakers when headphones are plugged in. (I think I filed a bug about this but I don't have the number handy.) Not sure if that's related or not.

[Ronald McCollam (fader)]

Still an issue on 11.04 as well. I will run apport-collect just to update this.

[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Ronald McCollam (fader)]

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[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.