Opening "Places/Computer" nautilus crash with Segmentation fault

[Nicola Jelmorini]

Binary package hint: nautilus

Hi,

I use Ubuntu 9.04 64bit installed on my laptop. The gnome version is 2.26.1.

This morning I have used the "Place/Computer" menu item and immediately nautilus crashed. I don't use often this option, so I can't say if this problem is present from the beginning (fresh Ubuntu installation a month ago) or not.
So I have started nautilus again from a terminal and when I click on the "Computer" icon on the toolbar, immediately nautilus crash with the following message:

******************************************************************************
cripton@leprotto:~$ nautilus
** Message: Initializing gksu extension...
Initializing nautilus-dropbox 0.6.1

** (nautilus:5401): WARNING **: Unable to add monitor: Non supportato [eng = not supported]
Segmentation fault
cripton@leprotto:~$
******************************************************************************

no more, no less. I have tried another terminal command like this: nautilus computer:///
but the result is always a segmentation fault.

[Nicola Jelmorini (jelmorini)]

In addition to my first comment I can say you that no other folder cause this problem. Nautilus function well except the "Computer" place.

[Filippo Santovito (mementomori)]

same problem here.
***********************************************************************************************************
filippo@B612:~$ nautilus
Initializing nautilus-open-terminal extension

** (nautilus:20691): WARNING **: Unable to add monitor: Not supported
Nautilus-Share-Message: Called "net usershare info" but it failed: 'net usershare' returned error 255: net usershare: cannot open usershare directory /var/lib/samba/usershares. Error No such file or directory
Please ask your system administrator to enable user sharing.

Segmentation fault
filippo@B612:~$
***********************************************************************************************************

nautilus crashes also using places->network
After the crash desktop icons disappear.
latest software I installed is the ubuntuone client but I actually don't know if there is any relation with the bug.

Nicola: do you have ubuntuone on your pc?

[Filippo Santovito (mementomori)]

this bug also prevent opening wastebasket and to mount devices.
I've tried reinstalling gvfs but without success.

[Filippo Santovito (mementomori)]

this is a bt for nautilus crashing after clicking Computer icon:

0xb8017430 in __kernel_vsyscall ()
(gdb) continue
Continuing.
[New Thread 0xb6d2ab90 (LWP 4850)]

Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 0xb6f92750 (LWP 4837)]
0xb78fa3d7 in g_str_hash () from /usr/lib/libglib-2.0.so.0
(gdb) thread apply all bt

Thread 2 (Thread 0xb6d2ab90 (LWP 4850)):
#0 0xb8017430 in __kernel_vsyscall ()
#1 0xb754d412 in pthread_cond_timedwait@@GLIBC_2.3.2 () from /lib/tls/i686/cmov/libpthread.so.0
#2 0xb7fa90cd in ?? () from /usr/lib/libgthread-2.0.so.0
#3 0xb78b0259 in ?? () from /usr/lib/libglib-2.0.so.0
#4 0xb7902e68 in ?? () from /usr/lib/libglib-2.0.so.0
#5 0xb79017bf in ?? () from /usr/lib/libglib-2.0.so.0
#6 0xb75494ff in start_thread () from /lib/tls/i686/cmov/libpthread.so.0
#7 0xb74c349e in clone () from /lib/tls/i686/cmov/libc.so.6

Thread 1 (Thread 0xb6f92750 (LWP 4837)):
#0 0xb78fa3d7 in g_str_hash () from /usr/lib/libglib-2.0.so.0
#1 0xb78c83fb in g_hash_table_lookup () from /usr/lib/libglib-2.0.so.0
#2 0xb6e08f2f in ?? () from /usr/lib/nautilus/extensions-2.0/libnautilus-ubuntuone.so
#3 0xb7fdb033 in nautilus_info_provider_update_file_info () from /usr/lib/libnautilus-extension.so.1
#4 0x080fc888 in ?? ()
#5 0x080f9250 in ?? ()
#6 0x080fa8f7 in ?? ()
#7 0x080faa14 in ?? ()
#8 0x080f6504 in ?? ()
#9 0x080f7d1d in ?? ()
#10 0x08158f8d in ?? ()
#11 0x0811a79c in ?? ()
#12 0x080b0fc0 in ?? ()
#13 0x080b4145 in ?? ()
#14 0xb79a43a4 in g_cclosure_marshal_VOID__VOID () from /usr/lib/libgobject-2.0.so.0
#15 0xb7996c7b in g_closure_invoke () from /usr/lib/libgobject-2.0.so.0
#16 0xb79ace57 in ?? () from /usr/lib/libgobject-2.0.so.0
#17 0xb79ae4b9 in g_signal_emit_valist () from /usr/lib/libgobject-2.0.so.0
#18 0xb79ae936 in g_signal_emit () from /usr/lib/libgobject-2.0.so.0
#19 0x0810059f in ?? ()
#20 0x080fa410 in ?? ()
#21 0x080fa54d in ?? ()
#22 0x080fa7ab in ?? ()
#23 0xb7aae86e in ?? () from /usr/lib/libgio-2.0.so.0
#24 0xb7ac30d2 in g_simple_async_result_complete () from /usr/lib/libgio-2.0.so.0
#25 0xb7ac30f1 in ?? () from /usr/lib/libgio-2.0.so.0
#26 0xb78d4c81 in ?? () from /usr/lib/libglib-2.0.so.0
---Type <return> to continue, or q <return> to quit---
#27 0xb78d6b88 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#28 0xb78da0eb in ?? () from /usr/lib/libglib-2.0.so.0
#29 0xb78da5ba in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
#30 0xb7ce97d9 in gtk_main () from /usr/lib/libgtk-x11-2.0.so.0
#31 0x08080d96 in ?? ()
#32 0xb73f5775 in __libc_start_main () from /lib/tls/i686/cmov/libc.so.6
#33 0x0806b801 in ?? ()
(gdb)

[A. Walton (awalton)]

Crash is in nautilus-ubuntuone, but Launchpad's not allowing me to reassign it.

[Nicola Jelmorini (jelmorini)]

@Filippo Santovito
yes, I can confirm you that I have Ubuntu One installed on my system, and that I have recently received and installed an update of it. Perhaps this last update to Ubuntu One can be the reason of the Nautilus crash.

[Filippo Santovito (mementomori)]

filippo@B612:~$ apt-cache policy ubuntuone-client
ubuntuone-client:
  Installed: 0.90.3+r63-0ubuntu1~ppa2~jaunty
  Candidate: 0.90.3+r63-0ubuntu1~ppa2~jaunty
  Version table:
 *** 0.90.3+r63-0ubuntu1~ppa2~jaunty 0
        500 http://ppa.launchpad.net jaunty/main Packages
        100 /var/lib/dpkg/status
filippo@B612:~$ apt-cache policy ubuntuone-client-gnome
ubuntuone-client-gnome:
  Installed: 0.90.3+r63-0ubuntu1~ppa2~jaunty
  Candidate: 0.90.3+r63-0ubuntu1~ppa2~jaunty
  Version table:
 *** 0.90.3+r63-0ubuntu1~ppa2~jaunty 0
        500 http://ppa.launchpad.net jaunty/main Packages
        100 /var/lib/dpkg/status

[Filippo Santovito (mementomori)]

purging

*ubuntuone-client
*ubuntuone-client-gnome
*ubuntuone-ppa-beta

"fixes" this problem. We have to wait for ubuntuone-client to be updated.

[Sebastien Bacher (seb128)]

the bug is not an ubuntu one

[Filippo Santovito (mementomori)]

Hi Sebastien,
can you set:

* Status->confirmed
* Importance->high
* Assigned to-> anyone who can solve this issue

?

I've reported it at https://bugs.launchpad.net/ubuntu/+source/nautilus/+bug/395834 using apport.

[Guillermo Gonzalez (verterok)]

Nicola,

Thanks for testing Ubuntu One.

Looks like a problem with the nautilus extension.

I'm reassigning this to Rodney as he might know better what might be causing this problem.

Thanks,

[dobey (dobey)]

Can someone install ubuntuone-client-gnome-dbg and attach a trace after reproducing the bug? I'm unable to see this crash on my system.

[dobey (dobey)]

OK. I got the crash with computer:/// but not with trash:///. Fix coming shortly.

[ockels (ockels)]

Besides the 'my computer icon' are mounted ISO files also affected -> Nautilus crashes too

After purging purging:

ubuntuone-client
ubuntuone-client-gnome
ubuntuone-ppa-beta

The problem is indeed 'fixed' just like Filippo Santovito said earlier

[Matthias Sommer (sunny0815)]

Just installed the Fix at my third machine, the one that still worked.
Now this one is broken too.

[dobey (dobey)]

On Tue, 2009-07-07 at 08:51 +0000, Matthias Sommer wrote:
> Just installed the Fix at my third machine, the one that still worked.
> Now this one is broken too.

Installed what Fix? The version which fixes the issue would be 0.90.3
+r66.

[Matthias Sommer (sunny0815)]

Today came a few updates, among them one for ubuntuone.
I assume this was a fix. From that updates on this machine shows the sam behavior than the other two - as described above.

[der_vegi (m-may)]

I also have the problem here with ubuntuone-client 0.90.3+r64-0ubuntu1~ppa1~jaunty:

** (nautilus:5943): WARNING **: Unable to add monitor: Nicht unterstützt
Nautilus-Share-Message: Called "net usershare info" but it failed: »net usershare« gab den Fehler 255 zurück: net usershare: cannot open usershare directory /var/lib/samba/usershares. Error No such file or directory

It only happens when I connect to the sftp server (a debian system) I have in my nautilus-bookmarks: As soon as the connection is established and nautilus opens the directory, it crashes.

[Scott Evans (vk7hse)]

Hi... if you upgrade to 0.90.3+r66 this fixes this issue :)

On Tue, 2009-07-07 at 17:43 +0000, der_vegi wrote:

> I also have the problem here with ubuntuone-client
> 0.90.3+r64-0ubuntu1~ppa1~jaunty:
>
> ** (nautilus:5943): WARNING **: Unable to add monitor: Nicht unterstützt
> Nautilus-Share-Message: Called "net usershare info" but it failed: »net usershare« gab den Fehler 255 zurück: net usershare: cannot open usershare directory /var/lib/samba/usershares. Error No such file or directory
>
> It only happens when I connect to the sftp server (a debian system) I
> have in my nautilus-bookmarks: As soon as the connection is established
> and nautilus opens the directory, it crashes.
>

--
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[Nate Wiebe (natew)]

i have ubuntuone-client 0.90.3+r64-0ubuntu1~ppa1~jaunty

get this in terminal:

nate@nate-desktop:~$ nautilus

** (nautilus:5200): WARNING **: Unable to add monitor: Not supported
Nautilus-Share-Message: Called "net usershare info" but it failed: 'net usershare' returned error 255: net usershare: cannot open usershare directory /var/lib/samba/usershares. Error No such file or directory
Please ask your system administrator to enable user sharing.

Segmentation fault

[Scott Evans (vk7hse)]

Hi... if you upgrade to 0.90.3+r66 this fixes this issue :)

On Tue, 2009-07-07 at 18:08 +0000, Nate Wiebe wrote:

> i have ubuntuone-client 0.90.3+r64-0ubuntu1~ppa1~jaunty
>
> get this in terminal:
>
> nate@nate-desktop:~$ nautilus
>
> ** (nautilus:5200): WARNING **: Unable to add monitor: Not supported
> Nautilus-Share-Message: Called "net usershare info" but it failed: 'net usershare' returned error 255: net usershare: cannot open usershare directory /var/lib/samba/usershares. Error No such file or directory
> Please ask your system administrator to enable user sharing.
>
> Segmentation fault
>

--
Scott Evans VK7HSE
Phone: [phone]
Mobile: [phone]
Skype: vk7hse
<email address hidden>
http://www.vk7hse.hobby-site.org
PGP/GPG Key ID 6949D271

--
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
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[tothzi (tothz77)]

"Hi... if you upgrade to 0.90.3+r66 this fixes this issue :)"

can you please explain it step by step to a beginner ubuntu user like me? i have the same problem with nautilus...
how can i update nautilus (if you mean this)??

[tothzi (tothz77)]

i mean: how can i update ubuntu one to this version? because i think you wrote this...

[Nate Wiebe (natew)]

hey,
i was wondering where to upgrade as well.. use this ppa. it has 0.90.3+r68:

https://launchpad.net/~ubuntuone/+archive/nightlies

i can confirm that it fixes the problem. after upgrade, switch back to the beta ppa

[Scott Evans (vk7hse)]

Hi... sorry I shouldn't assume that everyone knows how to do this! ok...
have a look at https://edge.launchpad.net/~ubuntuone/+archive/nightlies
this site has explanations on the steps involved. essentially this will
add the newest builds to your system at the time of writing the current
version in the cue to be built is 0.90.3+r68-0ubuntu1~ppa1~jaunty to
0.90.3+r68-0ubuntu1~ppa2~jaunty (substitute karmic if using this!)

once you have added this ppa to your apt sources list & pgp key then you
can update via synaptic as you would normally!

On Tue, 2009-07-07 at 19:08 +0000, tothzi wrote:

> i mean: how can i update ubuntu one to this version? because i think you
> wrote this...
>

--
Scott Evans VK7HSE
Phone: [phone]
Mobile: [phone]
Skype: vk7hse
<email address hidden>
http://www.vk7hse.hobby-site.org
PGP/GPG Key ID 6949D271

--
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately
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[Nicola Jelmorini (jelmorini)]

Hi,

I confirm that the "r66" version fix the problem.

Just a note aside: when I open the UbuntuOne folder, on the "yellow" strip at the top where is written "Ubuntu One File Sharing" the button to connect/disconnect has the label "Disonnect" instead of "Disconnect". I think a simple typo.

[[e-mail] (kevinkbauer)]

I'm using the 32bit version of 9.04 Ubuntu; I just installed Ubuntu One on my computer, and Nautilus crashes when I try to FTP into a server.

[Stephen Winsor (stephenwinsor)]

Ubuntu 9.04 (32-bit) and Ubuntu One installed but does not show under Applications>Internet. More serious problem; my desktop icons do not appear and trying to open any of my Places does not work and I cannot access any of my files (no error, it just says "opening" for a few seconds then closes). Any fixes?

[ferbec (ferbec)]

Installed Ubuntu One on my laptop, and Nautilus crashes when I try to FTP/SAMBA into a server.

[zandstr8 (penguinchrissy)]

I just installed ubuntu-one onto my laptop and when I go to Network in Nautilus it closes without a warning or error. This also happens when I type something like smb://192.168.x.x into the location bar but I can browse folders on my computer no problem.

[robertocravero (roberto-cravero)]

I have 2 twin notebook, both with 9.04, 32 bit.

After installation of Ubuntuone, both are crashing trying to open ftpserver to connect to a NAS I have in my local lan.

I tried to remove Ubuntuone and everything was fine.

In the other notebook I updated Ubuntu 9.04 (today time 11:00 Am europe time) but this it's crashing.

No way to open:

ftpserver
network
from the menu'

[Luís Louro (lapisdecor)]

I'm having the same problem.

Cant see Computer Folder, wich is a tipical way to get to disks.

Maybe the problem is connected to the nautilus-dropbox package?

[clopezsandez (clopezsandez)]

Two computers, both 9.04 32
The first I installed yesterday I have the same problem (ubuntuone-client 0.90.3+r64). The second one, installed hours later, not (probably new version of ubuntuone-client, but I am not there to confirm).
I put as repositories those indicated here https://edge.launchpad.net/~ubuntuone/+archive/nightlies, update, then Ubuntuone-client changed to 0.90.3+r68-0, reboot and I can call Nautilus and mount hard disk etc...

[highwind (highwindmx)]

hi maybe the problem is related to "samba"?

[Malte Kueppers (malte-kueppers)]

Same here Nautilus crashes with segmentation fault when trying to open network...

[Snoopy Snoop (snoopyouaib)]

it's good for me on 2 x64 station since the last release.
(ubuntuone-client 0.90.3+r69)

[dobey (dobey)]

The new packages in the PPA fix this. If anyone is still experiencing the crash, please upgrade to a version >= 0.90.3+r66 from the PPA, and make sure you restart Nautilus, otherwise the old version will remain in memory, and the crash will occur once more (only once, since the crash would cause nautilus to restart, and load the new version of the extension).

[lncoll (luis-coll)]

Just upgraded to (ubuntuone-client 0.90.3+r69) from Synaptic.
The problem seems to be solved in 3 different computers, all 64 bit.

[Jay Forrest (jay4rest)]

Crash is in nautilus-ubuntuone when I click on "Computer", all icons on desktop disappear. I have to log out and in for them to re-appear. Running latest ubuntuone on Ubuntu 9.04.

[DA (medvinsky)]

After the upgrade everything seems OK. Thank you!

[highwind (highwindmx)]

upgrade but still have problem :no icon in menu no applet in panel
and after run "ubuntuone-client-applet --signup"
receive information as followed:

Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in msg_reply_handler
    reply_handler(*message.get_args_list(**get_args_opts))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 244, in got_state
    raise NotOnlineError()
ubuntuone.oauthdesktop.auth.NotOnlineError

and i seems an old bug

[chicoff (chicoff)]

same problem for me. on two computers with jaunty 64

[chicoff (chicoff)]

ubuntuone-client 0.90.3+r69 solved the problem, thank you!

[Tharmas (tharmas)]

I confirm that upgrading to ubuntuone-client 0.90.3+r69 in jaunty 32bit fixed this bug.
It would be much easier with the old update notifications :(.

[Matthias Sommer (sunny0815)]

I reinstalled +r69 on all three affected systems, and they work fine again.
Thanks!

[dansteck (dansteck)]

Seems to only occur in 64 bit version. I have the client installed on a 32bit machine with no issue so far.

[waparmley (kr8l)]

I installed U1 two days ago and just noticed this problem today. After reading through the comments I ran the Update Manager and installed the latest U1 updates. After rebooting I no longer appear to have the problem.

[ChrisBE (cbe010)]

I have 9.04 64 bit with recent install of ubuntu one with same problems described above places/trash/mounting devices installing following instructions at https://edge.launchpad.net/~ubuntuone/+archive/nightlies fixed the problem

[Tharmas (tharmas)]

@dansteck,

No it doesn't. I had the issue in 32 bit. It was solved with the current version, though.

[dansteck (dansteck)]

@Tharmas

I know just duplicated the problem on a 32 bit machine. I'll upgrade.

[Andreas Henriksson (andreas-fatal)]

Experienced nautilus crashing because of the ubuntuone extension on 32bit ubuntu karmic while viewing a ftp site. Problem dissapeared when installing the PPA version.

Why is the fixed version not getting pushed into karmic? It's IMHO pretty serious and many people are experiencing it.... Please...

[userdce (userdce)]

ya ppa repository solved my problem too
thanx

[Hew (hew)]

Karmic problem should now be fixed with the recent upload of ubuntuone-client 0.90.4-0ubuntu1.

[Oded Arbel (oded-geek)]

With 0.90.4 I don't experience the crash anymore

[anagor (anagor)]

Seems that the 0.90.4 fixed the problem for me too.

[Paweł Radzewicz (radzewicz)]

With the ubuntu version 1:2.27.4-0ubuntu2 I do not experience the problem any more. I think the bug is fixed. Thanks

[Lars Kumbier (derlars)]

sorry to spoil the party, but I get crashes without having ubuntuone-client* installed. The crashes did not occur on friday last week, so it might be an update I pulled this morning or on friday.

System: Ubuntu 9.04 (i386)
Nautilus: 2.26.2-0ubuntu1
libglib-2.0.so: 2.20.1-0ubuntu2

syslog shows different crashes in libglib-2.0.so:
Aug 10 11:40:56 prak-dv kernel: [ 6256.368559] nautilus[3167]: segfault at 13 ip b77e8f76 sp bf959350 error 4 in libglib-2.0.so.0.2104.0[b7792000+c3000]
Aug 10 11:41:07 prak-dv kernel: [ 6267.184227] nautilus[7633]: segfault at 6e6f6349 ip b77dbf76 sp bff4ac20 error 4 in libglib-2.0.so.0.2104.0[b7785000+c3000]
Aug 10 11:41:24 prak-dv kernel: [ 6284.661294] nautilus[7637]: segfault at 5c2 ip b76e2f76 sp bfb4f510 error 4 in libglib-2.0.so.0.2104.0[b768c000+c3000]
Aug 10 11:42:02 prak-dv kernel: [ 6321.941600] nautilus[7651]: segfault at 6e6f6349 ip b7730f76 sp bfaa1dc0 error 4 in libglib-2.0.so.0.2104.0[b76da000+c3000]
Aug 10 11:42:09 prak-dv kernel: [ 6329.676176] nautilus[7655]: segfault at 72617453 ip b77faf76 sp bff6a480 error 4 in libglib-2.0.so.0.2104.0[b77a4000+c3000]

[Krzysztof Klimonda (kklimonda)]

This bug was about crash triggered by a bug in ubuntuone code.

If you are seeing a similar crash than you should open a new bug report
by using apport (enable it in /etc/default/apport and restart
service/computer).

[Galaxy1x (solito1xx-gmail)]

this bug crash my computer programs

Application: Ark (ark), signal: Segmentation fault
[KCrash Handler]
#6 0xb6b3faa0 in QDataStream::operator>>(int&) () from /usr/lib/libQtCore.so.4
#7 0xb6dbff5c in KMimeTypeFactory::KMimeTypeFactory() () from /usr/lib/libkdecore.so.5
#8 0xb6dc045c in KMimeTypeFactory::self() () from /usr/lib/libkdecore.so.5
#9 0xb6dc5ebf in KMimeType::mimeType(QString const&, KMimeType::FindByNameOption) () from /usr/lib/libkdecore.so.5
#10 0xb3aec964 in ?? () from /usr/lib/kde4/libarkpart.so
#11 0xb3ae6f5b in ?? () from /usr/lib/kde4/libarkpart.so
#12 0xb3ad7b1e in ?? () from /usr/lib/kde4/libarkpart.so
#13 0xb3adfb24 in ?? () from /usr/lib/kde4/libarkpart.so
#14 0xb6ea1f47 in KPluginFactory::create(char const*, QWidget*, QObject*, QList<QVariant> const&, QString const&) () from /usr/lib/libkdecore.so.5
#15 0x0805214c in _start ()

[Chris Coulson (chrisccoulson)]

The last comment has nothing to do with nautilus, ubuntuone-client, or the issue described in this bug report