HP mini 2140 sometimes fails to recognize keyboard and trackpad

[Cris Perdue]

Both are inactive. Mouse cursor does not move. The netbook does recognize
external USB devices in this mode. Reboot sometimes clears the condition,
once rebooting into XP and restarting from there cleared the problem.

In Jaunty 9.04.

[Tobias Axelsson Heia (merald)]

Can confirm the bug. You can also make this happens by suspend some times, and wake it up with the screen still closed. Then mousepad and keyboard are dead until reboot. But you can still connect an external USB keyboard and continue, that works.

If you need some more debug, please just let me know. Got this little beauty yesterday.

[none (none12)]

I can confirm this too. I am under the impression that this issue arises more often when booting with the lid closed and/or when being disconnected from the power-supply.
Maybe this syslog can help us find the problem?

[Tobias Axelsson Heia (merald)]

My colleague also confirm that it doesn't recognise when the lid is closed, ie. no hybernation or standby.

[Crusty Barnacle (calipengo)]

I am getting the keyboard and trackpad no response issue after disconnecting the Ethernet cable. This has happened twice, and both times I had to reboot. I will confirm that external USB mouse and/or keyboard work.

[Crusty Barnacle (calipengo)]

This issue now started happening (apparently) randomly. If I use the touchpad just after the mouse cursor appears then I can prevent the issue; I successfully used this technique twice in a row on two cold restarts (complete shutdown and then restart). I am using a USB mouse now, just in case.

[Tobias Axelsson Heia (merald)]

I think this is the most unlogic random bug I had ever in linux. It appears 1/month now. Sometime I use a "mobile internet USB dongle", thats the only thing that changes to my setup time to time.

Please give me a hint if anybody knows how to intense debug this issue and I will give it a try.

[Kenjie.-San (darthkenjie)]

Same to me, i am using kubuntu 9.04.
when the system boots it can not recognise sometimes the touchpad and keyboard.

[none (none12)]

This seems to be fixed in karmic.

[Tobias Axelsson Heia (merald)]

Ok, will confirm this after upgrade... (november-like)

[Tobias Axelsson Heia (merald)]

Problem still occur in Karmic Koala

[Tobias Axelsson Heia (merald)]

And it will also not recognize when the lid is closed

[Kenjie.-San (darthkenjie)]

AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 1505 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe8280000 irq 21'
   Mixer name : 'Analog Devices AD1984A'
   Components : 'HDA:11d4194a,103c3056,00100400'
   Controls : 10
   Simple ctrls : 6
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=5c68fd9a-0cc4-4f03-a088-a07b65991de4
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
MachineType: Hewlett-Packard HP 2140
NonfreeKernelModules: wl
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-20-generic root=UUID=fd256c84-ba79-4ac7-bf0c-41f002500870 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=de_DE.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-20-generic N/A
 linux-firmware 1.26
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: ubuntu-unr
Uname: Linux 2.6.31-20-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/18/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68DGU Ver. F.04
dmi.board.name: 3056
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 20.0D
dmi.chassis.asset.tag: CNU9145DB0
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68DGUVer.F.04:bd06/18/2009:svnHewlett-Packard:pnHP2140:pvrF.04:rvnHewlett-Packard:rn3056:rvrKBCVersion20.0D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP 2140
dmi.product.version: F.04
dmi.sys.vendor: Hewlett-Packard

[Kenjie.-San (darthkenjie)]

it is again not working.
after a long period of time i got this week again problems with my touchpad and keyboard;
very frustrating i thought it was solved..

Data from "apport-collect -p linux 380341" attached.

Same like bugreport 441557

[Kenjie.-San (darthkenjie)]

AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 1505 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe8280000 irq 21'
   Mixer name : 'Analog Devices AD1984A'
   Components : 'HDA:11d4194a,103c3056,00100400'
   Controls : 10
   Simple ctrls : 6
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=5c68fd9a-0cc4-4f03-a088-a07b65991de4
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
MachineType: Hewlett-Packard HP 2140
NonfreeKernelModules: wl
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-20-generic root=UUID=fd256c84-ba79-4ac7-bf0c-41f002500870 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=de_DE.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-20-generic N/A
 linux-firmware 1.26
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: ubuntu-unr
Uname: Linux 2.6.31-20-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/18/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68DGU Ver. F.04
dmi.board.name: 3056
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 20.0D
dmi.chassis.asset.tag: CNU9145DB0
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68DGUVer.F.04:bd06/18/2009:svnHewlett-Packard:pnHP2140:pvrF.04:rvnHewlett-Packard:rn3056:rvrKBCVersion20.0D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP 2140
dmi.product.version: F.04
dmi.sys.vendor: Hewlett-Packard

[Kenjie.-San (darthkenjie)]

i can not understand it,
under 9.10 it worked but the wlan problem occured and now
under 10.04 the keyboard promlem happens again, very frequently..

[Kenjie.-San (darthkenjie)]

okay i installed ubuntu 10.04 netbook remix again, after i formatted the harddrive by bios.
but the keypad and keyboard are not recogniced nearly every 3rd startup.

i can not report a bug by using the the "report a bug"-button in the panel (/usr/share/apport/apport-gtk -c %f)
and i can not report the occured errors by using "apport-collect -p linux 380341"

[Kenjie.-San (darthkenjie)]

confirmed for Linux 2.6.32-22

[Crusty Barnacle (calipengo)]

HP 2140 working fine. Using Linux 2.6.32-22.

HP BIOS is 1.29

[Kenjie.-San (darthkenjie)]

Their is no HP BIOS version 1.29! On my HP is the latest firmware F.04 (19 Jun 2009), so that is not the point.

i have updated the hole system and it worked (for a longer period of time).
i made more then 20 reboots (cold & warm) without this symptomes.

I thought it was fixed by an update but it occured a few minutes ago.
So it can happen and maybe not as often as on other laptops..

[Crusty Barnacle (calipengo)]

So, I'm actually on F.03 (the 1.29 is shown in the upper right-hand corner while in BIOS settings).
Just wondered if different BIOS/Firmware made any difference to how persistent the problem was for you.

[Kenjie.-San (darthkenjie)]

i would like to add a report by using the command
"apport-collect -p linux 380341"
but it is marked as duplicated! can anyone remove this marker?

[Crusty Barnacle (calipengo)]

If I try "apport-collect -p linux 380341" I get the following:

You are not the reporter of this problem report. It is much easier to mark a bug as a duplicate of another than to move your comments and attachments to a new bug.

Subsequently, we recommend that you file a new bug report using "apport-bug" and make a comment in this bug about the one you file.

Do you really want to proceed?

[Leo Arias (elopio)]

You can follow the guides at [1] and [2] and upload any missing information and add as separate attachments files that might be useful.

Thanks :D

[1] https://wiki.ubuntu.com/DebuggingKeyboardDetection
[2] https://wiki.ubuntu.com/DebuggingTouchpadDetection

[Mohamed Amine Ilidrissi (ilidrissi.amine)]

Marked as Incomplete until we have enough information (logs, etc).

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

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