Section 7.1.3 of Help pages produces "cannot display location "ftp://<email address hidden>"

[Oliver Penrose]

Binary package hint: ubuntu-docs

What I expected to happen was to find myself connected to ftp.ubuntu.com

What I am trying to do is connect the computer to a different ISP but the Help pages don't tell me how to do this. Instruction 7.1.3 says "enter the server address" but I don't know the server address. Does this perhaps mean the Doman Name Server or DNS?

[Dougie Richardson (dougierichardson)]

Could you expand on what you're trying to do - are you trying to connect to the Internet? This section describes connecting to an FTP server.

[Oliver Penrose (oliver-ma)]

> Could you expand on what you're trying to do - are you trying to connect
> to the Internet? This section describes connecting to an FTP server.
>

Thank you for your message. Yes I was trying to connect to the internet. I
followed the instructions in section 6, as far as 6.12 which says "select
the DNS tab and enter the DNS addresses of your ISP".

The DNS address appears to be 212.139.132 but the instructions do not tell
me how to enter this number. If I just type that number in the blue
rectangle headed "DNS Servers" nothing happens. I tried clicking on the
box called "+ Add" and the words "type address" appeared in the rectangle
headed "DNS Servers" and I typed the number 212.139.132 in the place where
"type address" had appeared. Then, following instruction 13, I clicked
CLOSE.

Then I tried clicking on my Firefox browser icon, but the machine behaved
as though there was no connection, so I went on to instruction 7 "Connect
to a server". I have just tried this again, choosing Public FTP when I got
to 7.1.2. When I got to "7.1.3 Enter the server address" I typed in the
number 212.139.132 . I left the other boxes blank. Then, when I clicked
Connect (instruction 7.1.7) a window appeard which said

Cannot display location "ftp.// anonymous@212.139.132/"

So I was stuck.

If you want to know how it is that I can communicate with you now the
answer is that I am now using a different modem, not the UBUNTU one.

Yours, Oliver Penrose

> ** Changed in: ubuntu-docs (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: ubuntu-docs (Ubuntu)
> Assignee: (unassigned) => Dougie Richardson (dougierichardson)
>
> --
> Section 7.1.3 of Help pages produces "cannot display location
> "ftp://<email address hidden>"
> https://bugs.launchpad.net/bugs/379781
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “ubuntu-docs” source package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: ubuntu-docs
>
> What I expected to happen was to find myself connected to ftp.ubuntu.com
>
> What I am trying to do is connect the computer to a different ISP but the
> Help pages don't tell me how to do this. Instruction 7.1.3 says "enter the
> server address" but I don't know the server address. Does this perhaps
> mean the Doman Name Server or DNS?
>

--
Heriot-Watt University is a Scottish charity
registered under charity number SC000278.

[Dougie Richardson (dougierichardson)]

Section 7 would require a working connection, which is why it isn't opening the requested page.

There is some ambiguity as to the DNS entry so I've patched it to read:

12. Select the DNS tab
13. In the DNS Servers section, click Add
14. In the highlighted text box enter your ISP's DNS
15. If you have a second DNS, repeat the process
16. Click Close
17. Ensure the connection is ticked in the connections tab and your modem connection should now connect
18. Click Close

If this still doesn't work or you need to make any changes, let me know - I don't have a modem connection to test this with.

[Oliver Penrose (oliver-ma)]

Thank you very much for this.

Your revised instructions are certainly clearer than before. I followed
these instructions, but when I did instruction 16 "click on Close" the
window disappeared, leaving me in doubt as to how to follow instruction 17
"ensure the connection is ticked in the connections tab"

I repeated all the instructions in section 6 as far as your instruction
16, inserting a tick to the left of the Point to Point connection box
immediately after doing instruction 4 "Select Point to Point connection".

Neither of these gave me a connection.

Could it be that the place where I went wrong was instruction 10 "Choose
the modem settings you require"? Earlier on the computer had told me (in
response to my typing sudo martian_modem ) that the port to use was
/dev/ttySM0 but this was not one of the options offered; I chose the most
similar option,
/dev/ttyS0 but maybe I should have done something else ?!?

OP

> Section 7 would require a working connection, which is why it isn't
> opening the requested page.
>
> There is some ambiguity as to the DNS entry so I've patched it to read:
>
> 12. Select the DNS tab
> 13. In the DNS Servers section, click Add
> 14. In the highlighted text box enter your ISP's DNS
> 15. If you have a second DNS, repeat the process
> 16. Click Close
> 17. Ensure the connection is ticked in the connections tab and your modem
> connection should now connect
> 18. Click Close
>
> If this still doesn't work or you need to make any changes, let me know
> - I don't have a modem connection to test this with.
>
> ** Changed in: ubuntu-docs (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: ubuntu-docs (Ubuntu)
> Status: Incomplete => In Progress
>
> --
> Section 7.1.3 of Help pages produces "cannot display location
> "ftp://<email address hidden>"
> https://bugs.launchpad.net/bugs/379781
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “ubuntu-docs” source package in Ubuntu: In Progress
>
> Bug description:
> Binary package hint: ubuntu-docs
>
> What I expected to happen was to find myself connected to ftp.ubuntu.com
>
> What I am trying to do is connect the computer to a different ISP but the
> Help pages don't tell me how to do this. Instruction 7.1.3 says "enter the
> server address" but I don't know the server address. Does this perhaps
> mean the Doman Name Server or DNS?
>

--
Heriot-Watt University is a Scottish charity
registered under charity number SC000278.

[Dougie Richardson (dougierichardson)]

I'm confident that the steps are correct but I'm not sure you have identified if your modem is correctly detected or not so yes I would check you have the correct device.

[Dougie Richardson (dougierichardson)]

I'm changing this to invalid as it isn't a bug in the documentation.