Terrabyte usb HD (simpletech) drive does not mount

[Vincent R. LoGiudice]

Terrabyte usb (simpletech) drive does not mount, cannot be recognized. Its the 3.5" inch that requires separate power source. Thank you.

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
ExecutablePath: /usr/bin/nautilus
Package: nautilus 1:2.26.2-0ubuntu2
ProcEnviron:
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: nautilus
Uname: Linux 2.6.28-11-generic x86_64

[VladNistor (vladnistor)]

User reports Package: nautilus 1:2.26.2-0ubuntu2

[Sebastien Bacher (seb128)]

Thank you for your bug report, can you mount it using gnome-mount -v -b -d device?

[Vincent R. LoGiudice (logiudicev)]

It didn't work, I got the following message:

"logiudicev@logiudicev-laptop:~$ gnome-mount -v -b -d device
gnome-mount 0.8
** Message: Given device 'device' is not a volume or a drive.
logiudicev@logiudicev-laptop:~$ gnome-mount -v -b -d device"

Thank you for your help

v/r Vincent R. LoGiudice

On Mon, 18 May 2009 08:02 +0000, "Sebastien Bacher" <email address hidden>
wrote:
> Thank you for your bug report, can you mount it using gnome-mount -v -b
> -d device?
>
> ** Changed in: nautilus (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: nautilus (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: nautilus (Ubuntu)
> Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
>
> --
> Terrabyte usb HD (simpletech) drive does not mount
> https://bugs.launchpad.net/bugs/377846
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “nautilus” source package in Ubuntu: Incomplete
>
> Bug description:
> Terrabyte usb (simpletech) drive does not mount, cannot be recognized.
> Its the 3.5" inch that requires separate power source. Thank you.
>
> ProblemType: Bug
> Architecture: amd64
> DistroRelease: Ubuntu 9.04
> ExecutablePath: /usr/bin/nautilus
> Package: nautilus 1:2.26.2-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: nautilus
> Uname: Linux 2.6.28-11-generic x86_64
--
  Vincent
  <email address hidden>

[Sebastien Bacher (seb128)]

"device" is supposed to be your device, ie /dev/sd<n> or similar, not the literal device word!

[Vincent R. LoGiudice (logiudicev)]

Oooooh! Gotchya! I'll try that when I get home. Sorry I'm a bit of a
dummy with linux. still much to learn. Thank you.
-SGT LoGiudice
On Mon, 18 May 2009 19:26 +0000, "Sebastien Bacher" <email address hidden>
wrote:
> "device" is supposed to be your device, ie /dev/sd<n> or similar, not
> the literal device word!
>
> --
> Terrabyte usb HD (simpletech) drive does not mount
> https://bugs.launchpad.net/bugs/377846
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in ?nautilus? source package in Ubuntu: Incomplete
>
> Bug description:
> Terrabyte usb (simpletech) drive does not mount, cannot be recognized.
> Its the 3.5" inch that requires separate power source. Thank you.
>
> ProblemType: Bug
> Architecture: amd64
> DistroRelease: Ubuntu 9.04
> ExecutablePath: /usr/bin/nautilus
> Package: nautilus 1:2.26.2-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: nautilus
> Uname: Linux 2.6.28-11-generic x86_64
--
  Vincent
  <email address hidden>

[Geoff Tamplin (gtamplin)]

That is OK for someone well acquainted with Linux/UBUNTU, but how do I find out the correct "device" term for an external USB hard drive that is not mounted or even detected?

This same problem has been occurring with Windows XP and with Windows Vista. That is why I switched to UBUNTU.

Could it be some sort of malware that has not yet been identified? Or could it be some flaw in the USB protocol that is just emerging?

[Sense Egbert Hofstede (sense)]

Before we can send this bug off to the developers we need some more information.
Could you please follow the steps after executing the command 'ubuntu-bug' and post a link to the new bug report here? That would provide us with a lot of information.

You could execute the command in a console, but since it launches an application you can also execute it with the "Execute Application" box that can be summoned with the Alt+F2 short-cut.

[Sebastien Bacher (seb128)]

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.