Ubuntu
pidgin package

Closing the new mail dialog with multiple email sources sometimes crashes pidgin

Bug #270286 reported by Jean-Paul on 2008-09-14

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	Pidgin	Fix Released	Unknown	pidgin-bugs #8240
	pidgin (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Binary package hint: pidgin

The description is a bit long, so bear with me:

I have multiple email sources (a hotmail account and a gmail account).
If you have just opened pidgin, the "mail counter bar" shows the correct number of emails (right now, for instance, it says "4 new emails.").
After a while though (especially if you get new email in the mean time) this number is updated incorrectly (for instance, it may say "12 new emails." while I only have 4, but I have also seen extremes as "140 new emails" while I had less than 10 at that time).
It is when this counter is incorrect (which is actually a bug in and of itself, the counter should always equal #emails from 1st source + #emails from 2nd source + ... + # emails from last source) that the bug from the description occurs. When I click on the "mail counter bar", the "new mail" dialog opens and shows a number of emails (a number of which are duplicate entries of one another). If I close this dialog, pidgin as a whole crashes.

I've seen this problem every day for a number of weeks now, and I'm pretty sure it's a bug in pidgin 2.5.x (or the libs used by it), but I've also seen similar behavior in 2.4.x (at the very least the incorrect counter problem).

ProblemType: Bug
Architecture: i386
Date: Mon Sep 15 00:33:12 2008
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/pidgin
NonfreeKernelModules: nvidia
Package: pidgin 1:2.5.0-0ubuntu2~hardy1
PackageArchitecture: i386
ProcEnviron:
PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: pidgin
Uname: Linux 2.6.24-19-generic i686

Tags:

Revision history for this message

Jean-Paul (jeanpaul145) wrote on 2008-09-14:

Dependencies.txt Edit (3.4 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (33.9 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (711 bytes, text/plain; charset="utf-8")

Simon Ruggier (simon80) on 2008-12-05

Changed in pidgin:
status:	New → Confirmed

Revision history for this message

LGB [Gábor Lénárt] (lgb) wrote on 2009-03-06:

_usr_bin_pidgin.1000.crash Edit (2.7 MiB, text/plain)

I have this problem too, with jaunty on 32-bit x86. Pidgin package version:
1:2.5.4-2ubuntu2 Not always (but quite often) if I click on the close button of the new mail window (which is there because I've clicked on the "new mails" at the top of the buddy list before), pidgin often crashes. I'm using the facebook chat plugin as well (package version: 1.47-1), I don't know it's related or not though, maybe I see the problem because it's a much common case to have new mail notifications with facebook than with "regular mail". Crash report file is attached.

Revision history for this message

Jean-Paul (jeanpaul145) wrote on 2009-03-06:

For now, I've worked around the problem by simply turning this feature off. It's no good to me at the moment anyway.

Revision history for this message

Jimmy Angelakos (vyruss) wrote on 2009-04-14:

This just happened (with a single mail source (Hotmail)).

I clicked on "Close" on the mail notification dialog, pidgin hung for a few seconds, then crashed.

System is Jaunty with all packages updated, Pidgin is 2.5.5.

Revision history for this message

Jimmy Angelakos (vyruss) wrote on 2009-05-08:

This problem is now getting really annoying, I'm getting one or two Pidgin crashes a day because of it :(

Bug Watch Updater (bug-watch-updater) on 2009-05-08

Changed in pidgin:
status:	Unknown → Fix Released

Revision history for this message

Geoffrey A. Baum (xiccarph) wrote on 2009-05-22:

I have this problem also, opening the new emails window and choosing the Close button on the mail notification dialog crashes pidgin.

It doesn't always happen, but seems more likely to happen the longer pidgin has been running (most of the time I have it minimized to the notification tray).

I saw this behavior in an earlier version of pidgin on a Gentoo system.

Revision history for this message

evp55555 (evp55555) wrote on 2009-05-22: Re: [Bug 270286] Re: Closing the new mail dialog with multiple email sources sometimes crashes pidgin

it doesn't happen on windows, only on linux.

2009/5/22 Geoffrey A. Baum <email address hidden>

> I have this problem also, opening the new emails window and choosing the
> Close button on the mail notification dialog crashes pidgin.
>
> It doesn't always happen, but seems more likely to happen the longer
> pidgin has been running (most of the time I have it minimized to the
> notification tray).
>
> I saw this behavior in an earlier version of pidgin on a Gentoo system.
>
> --
> Closing the new mail dialog with multiple email sources sometimes crashes
> pidgin
> https://bugs.launchpad.net/bugs/270286
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Pidgin: Fix Released
> Status in “pidgin” source package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: pidgin
>
> The description is a bit long, so bear with me:
>
> I have multiple email sources (a hotmail account and a gmail account).
> If you have just opened pidgin, the "mail counter bar" shows the correct
> number of emails (right now, for instance, it says "4 new emails.").
> After a while though (especially if you get new email in the mean time)
> this number is updated incorrectly (for instance, it may say "12 new
> emails." while I only have 4, but I have also seen extremes as "140 new
> emails" while I had less than 10 at that time).
> It is when this counter is incorrect (which is actually a bug in and of
> itself, the counter should always equal #emails from 1st source + #emails
> from 2nd source + ... + # emails from last source) that the bug from the
> description occurs. When I click on the "mail counter bar", the "new mail"
> dialog opens and shows a number of emails (a number of which are duplicate
> entries of one another). If I close this dialog, pidgin as a whole crashes.
>
> I've seen this problem every day for a number of weeks now, and I'm pretty
> sure it's a bug in pidgin 2.5.x (or the libs used by it), but I've also seen
> similar behavior in 2.4.x (at the very least the incorrect counter problem).
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Sep 15 00:33:12 2008
> DistroRelease: Ubuntu 8.04
> ExecutablePath: /usr/bin/pidgin
> NonfreeKernelModules: nvidia
> Package: pidgin 1:2.5.0-0ubuntu2~hardy1
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: pidgin
> Uname: Linux 2.6.24-19-generic i686
>

it doesn't happen on windows, only on linux.

2009/5/22 Geoffrey A. Baum <xiccarph.list@xiccarph.net>

> I have this problem also, opening the new emails window and choosing the
> Close button on the mail notification dialog crashes pidgin.
>
> It doesn't always happen, but seems more likely to happen the longer
> pidgin has been running (most of the time I have it minimized to the
> notification tray).
>
> I saw this behavior in an earlier version of pidgin on a Gentoo system.
>
> --
> Closing the new mail dialog with multiple email sources sometimes crashes
> pidgin
> https://bugs.launchpad.net/bugs/270286
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Pidgin: Fix Released
> Status in “pidgin” source package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: pidgin
>
> The description is a bit long, so bear with me:
>
> I have multiple email sources (a hotmail account and a gmail account).
> If you have just opened pidgin, the "mail counter bar" shows the correct
> number of emails (right now, for instance, it says "4 new emails.").
> After a while though (especially if you get new email in the mean time)
> this number is updated incorrectly (for instance, it may say "12 new
> emails." while I only have 4, but I have also seen extremes as "140 new
> emails" while I had less than 10 at that time).
> It is when this counter is incorrect (which is actually a bug in and of
> itself, the counter should always equal #emails from 1st source + #emails
> from 2nd source + ... + # emails from last source) that the bug from the
> description occurs. When I click on the "mail counter bar", the "new mail"
> dialog opens and shows a number of emails (a number of which are duplicate
> entries of one another). If I close this dialog, pidgin as a whole crashes.
>
> I've seen this problem every day for a number of weeks now, and I'm pretty
> sure it's a bug in pidgin 2.5.x (or the libs used by it), but I've also seen
> similar behavior in 2.4.x (at the very least the incorrect counter problem).
>
> ProblemType: Bug
> Architecture: i386
> Date: Mon Sep 15 00:33:12 2008
> DistroRelease: Ubuntu 8.04
> ExecutablePath: /usr/bin/pidgin
> NonfreeKernelModules: nvidia
> Package: pidgin 1:2.5.0-0ubuntu2~hardy1
> PackageArchitecture: i386
> ProcEnviron:
>
>  PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
>  LANG=en_US.UTF-8
>  SHELL=/bin/bash
> SourcePackage: pidgin
> Uname: Linux 2.6.24-19-generic i686
>

Revision history for this message

Pedro Villavicencio (pedro) wrote on 2011-05-19:

Thanks for the report, it has been some time without any response or feedback in this bug report and we are wondering if this is still an issue for you with the latest release of Ubuntu the Natty Narwhal, May you please test with that version and comment back if you're still having or not the issue? Please have a look at http://www.ubuntu.com/download to know how to install that version.Thanks in advance.