USB bus crashes when using Razer Kiyo Pro webcam, xhci_pci crash

[Bartosz Woronicz]

When using camera I got often freezes of the camera input which are fixed after a while (2-3min) when having the videoconference with Google Meet (currently running Firefox from snap 125.0.2-1 ) .
But sometimes it crashes the whole bus and all usb devices are disconnected.

[25678.046793] usb 2-9.1: current rate 16000 is different from the runtime rate 48000
[42784.602640] usb 2-9.1: current rate 16000 is different from the runtime rate 48000
[44426.198611] loop40: detected capacity change from 0 to 58432
[48209.516942] usb 2-9.1: current rate 16000 is different from the runtime rate 48000
[56137.044859] usb 2-9.1: current rate 16000 is different from the runtime rate 48000
[56342.242010] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command
[56342.242037] xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead
[56342.242093] xhci_hcd 0000:00:14.0: HC died; cleaning up
[56342.242149] usb 1-2: USB disconnect, device number 2
[56342.242381] usb 2-9: USB disconnect, device number 2
[56342.242385] usb 2-9.1: USB disconnect, device number 3
[56342.242389] uvcvideo 2-9.1:1.1: Failed to set UVC commit control : -110 (exp. 26).
[56342.244294] usb 2-9.3: USB disconnect, device number 4
[56342.318435] usb 1-6: USB disconnect, device number 3
[56342.318439] usb 1-6.2: USB disconnect, device number 5
[56342.318818] usb 1-6.3: USB disconnect, device number 7
[56342.318819] usb 1-6.3.1: USB disconnect, device number 10
[56342.834579] usb 1-6.3.2: USB disconnect, device number 18
[56343.343380] usb 1-6.3.5: USB disconnect, device number 14
[56343.402226] usb 1-6.3.6: USB disconnect, device number 15
[56343.402443] usb 1-6.4: USB disconnect, device number 9
[56344.099416] usb 1-10: USB disconnect, device number 4
[56344.630587] usb 1-11: USB disconnect, device number 17
[56344.630731] suunto ttyUSB0: suunto converter now disconnected from ttyUSB0
[56344.630745] usb_serial_simple 1-11:1.0: device disconnected
[56344.630867] usb 1-12: USB disconnect, device number 8
[56344.702585] usb 1-13: USB disconnect, device number 11
[56344.771041] usb 1-14: USB disconnect, device number 13

Only thing I can see then via lsusb is

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

The workaround is to login to the machine via SSH (as I don't have keyboard or mouse working)
and reload the xhci_pci module.

$ sudo rmmod xhci_pci xhci_pci_renesas
$ sudo modprobe xhci_pci xhci_pci_renesas

Then all starts working back again

The running kernel is:
Linux drakkar 6.5.0-25-generic #25~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue Feb 20 16:09:15 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-6.5.0-25-generic 6.5.0-25.25~22.04.1
ProcVersionSignature: Ubuntu 6.5.0-25.25~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-25-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Fri Apr 12 20:26:26 2024
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 SHELL=/bin/bash
SourcePackage: linux-signed-hwe-6.5
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.logrotate.d.apport: 2023-08-24T03:09:53.125138

[Bartosz Woronicz (mastier1)]

It happened, again

The current kernel
Linux drakkar 6.5.0-28-generic #29~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Thu Apr 4 14:39:20 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

Again removing xhci_pci and modprobing again helps as workaround

Attached sosreport

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Bartosz Woronicz (mastier1)]

This bug is duplicate https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.19/+bug/2017148

more details are here