USB devices stop working on ASUS Z790-A motherboard

[Bartosz Woronicz]

From time to time especially when multiple decice are connected there's total freeze of USB devices, so external soundcard, camera, keyboard, mouse stops working at the same time. Replugin does not help and you can only reboot the machine, but beyond that all seems working.
It can freeze during the online meeting with Google Meet on Google Chrome.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.19.0-38-generic 5.19.0-38.39~22.04.1
ProcVersionSignature: Ubuntu 5.19.0-38.39~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-38-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 20 17:19:33 2023
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-signed-hwe-5.19
UpgradeStatus: No upgrade log present (probably fresh install)

[Bartosz Woronicz (mastier1)]

happened again, when using Chrome browser and connected to meet.google.com with camera, mic and external USB soundcard

Aug 01 12:01:39 drakkar kernel: usb 2-3: current rate 16000 is different from the runtime rate 48000
Aug 01 12:04:03 drakkar kernel: xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command
Aug 01 12:04:03 drakkar kernel: xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead
Aug 01 12:04:03 drakkar kernel: xhci_hcd 0000:00:14.0: HC died; cleaning up
Aug 01 12:04:03 drakkar kernel: usb 1-2: USB disconnect, device number 2
Aug 01 12:04:03 drakkar kernel: usb 2-3: USB disconnect, device number 2
Aug 01 12:04:03 drakkar kernel: usb 2-3: Set SEL for device-initiated U1 failed.
Aug 01 12:04:03 drakkar kernel: usb 1-6: USB disconnect, device number 3
Aug 01 12:04:03 drakkar kernel: usb 1-6.2: USB disconnect, device number 5
Aug 01 12:04:03 drakkar kernel: usb 1-6.3: USB disconnect, device number 7
Aug 01 12:04:03 drakkar kernel: usb 1-6.3.1: USB disconnect, device number 14
Aug 01 12:04:03 drakkar kernel: kauditd_printk_skb: 6 callbacks suppressed

mastier@drakkar:~$ uname -a
Linux drakkar 5.19.0-50-generic #50-Ubuntu SMP PREEMPT_DYNAMIC Mon Jul 10 18:24:29 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

[Bartosz Woronicz (mastier1)]

Updated the Razer Kiyo Pro firmware from 1.3.0.3 to 1.5.0.1
Will see whether that helps on the USB controller issues.

lsusb -tv output attached