Ubuntu
linux-signed-hwe-6.5 package

  1. Bug #2061177
  2. Activity log

Activity log for bug #2061177

Date Who What changed Old value New value Message
2024-04-12 18:44:53 Bartosz Woronicz bug added bug
2024-05-08 09:06:40 Bartosz Woronicz attachment added sosreport-drakkar-2061177-2024-05-08-djabpmi.tar.xz https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-6.5/+bug/2061177/+attachment/5776221/+files/sosreport-drakkar-2061177-2024-05-08-djabpmi.tar.xz
2024-05-08 09:06:59 Bartosz Woronicz summary USB bus crashes when using Razer Kiyo Pro webcam USB bus crashes when using Razer Kiyo Pro webcam, xhci_pci crash
2024-05-08 09:13:13 Launchpad Janitor linux-signed-hwe-6.5 (Ubuntu): status New Confirmed
2024-05-08 09:14:37 Bartosz Woronicz description When using camera I got often freezes of the camera input which are fixed after a while (2-3min) when having the videoconference with Google Meet. But sometimes it crashes the whole bus and all usb devices are disconnected. [25678.046793] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [42784.602640] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [44426.198611] loop40: detected capacity change from 0 to 58432 [48209.516942] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [56137.044859] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [56342.242010] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command [56342.242037] xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead [56342.242093] xhci_hcd 0000:00:14.0: HC died; cleaning up [56342.242149] usb 1-2: USB disconnect, device number 2 [56342.242381] usb 2-9: USB disconnect, device number 2 [56342.242385] usb 2-9.1: USB disconnect, device number 3 [56342.242389] uvcvideo 2-9.1:1.1: Failed to set UVC commit control : -110 (exp. 26). [56342.244294] usb 2-9.3: USB disconnect, device number 4 [56342.318435] usb 1-6: USB disconnect, device number 3 [56342.318439] usb 1-6.2: USB disconnect, device number 5 [56342.318818] usb 1-6.3: USB disconnect, device number 7 [56342.318819] usb 1-6.3.1: USB disconnect, device number 10 [56342.834579] usb 1-6.3.2: USB disconnect, device number 18 [56343.343380] usb 1-6.3.5: USB disconnect, device number 14 [56343.402226] usb 1-6.3.6: USB disconnect, device number 15 [56343.402443] usb 1-6.4: USB disconnect, device number 9 [56344.099416] usb 1-10: USB disconnect, device number 4 [56344.630587] usb 1-11: USB disconnect, device number 17 [56344.630731] suunto ttyUSB0: suunto converter now disconnected from ttyUSB0 [56344.630745] usb_serial_simple 1-11:1.0: device disconnected [56344.630867] usb 1-12: USB disconnect, device number 8 [56344.702585] usb 1-13: USB disconnect, device number 11 [56344.771041] usb 1-14: USB disconnect, device number 13 Only thing I can see then via lsusb is Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub The workaround is to login to the machine via SSH (as I don't have keyboard or mouse working) and reload the xhci_pci module. $ sudo rmmod xhci_pci xhci_pci_renesas $ sudo modprobe xhci_pci xhci_pci_renesas Then all starts working back again The running kernel is: Linux drakkar 6.5.0-25-generic #25~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue Feb 20 16:09:15 UTC 2 x86_64 x86_64 x86_64 GNU/Linux ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: linux-image-6.5.0-25-generic 6.5.0-25.25~22.04.1 ProcVersionSignature: Ubuntu 6.5.0-25.25~22.04.1-generic 6.5.13 Uname: Linux 6.5.0-25-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.20.11-0ubuntu82.5 Architecture: amd64 CasperMD5CheckResult: unknown Date: Fri Apr 12 20:26:26 2024 ProcEnviron: TERM=linux PATH=(custom, no user) XDG_RUNTIME_DIR=<set> SHELL=/bin/bash SourcePackage: linux-signed-hwe-6.5 UpgradeStatus: No upgrade log present (probably fresh install) mtime.conffile..etc.logrotate.d.apport: 2023-08-24T03:09:53.125138 When using camera I got often freezes of the camera input which are fixed after a while (2-3min) when having the videoconference with Google Meet (currently running Firefox from snap 125.0.2-1 ) . But sometimes it crashes the whole bus and all usb devices are disconnected. [25678.046793] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [42784.602640] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [44426.198611] loop40: detected capacity change from 0 to 58432 [48209.516942] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [56137.044859] usb 2-9.1: current rate 16000 is different from the runtime rate 48000 [56342.242010] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command [56342.242037] xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead [56342.242093] xhci_hcd 0000:00:14.0: HC died; cleaning up [56342.242149] usb 1-2: USB disconnect, device number 2 [56342.242381] usb 2-9: USB disconnect, device number 2 [56342.242385] usb 2-9.1: USB disconnect, device number 3 [56342.242389] uvcvideo 2-9.1:1.1: Failed to set UVC commit control : -110 (exp. 26). [56342.244294] usb 2-9.3: USB disconnect, device number 4 [56342.318435] usb 1-6: USB disconnect, device number 3 [56342.318439] usb 1-6.2: USB disconnect, device number 5 [56342.318818] usb 1-6.3: USB disconnect, device number 7 [56342.318819] usb 1-6.3.1: USB disconnect, device number 10 [56342.834579] usb 1-6.3.2: USB disconnect, device number 18 [56343.343380] usb 1-6.3.5: USB disconnect, device number 14 [56343.402226] usb 1-6.3.6: USB disconnect, device number 15 [56343.402443] usb 1-6.4: USB disconnect, device number 9 [56344.099416] usb 1-10: USB disconnect, device number 4 [56344.630587] usb 1-11: USB disconnect, device number 17 [56344.630731] suunto ttyUSB0: suunto converter now disconnected from ttyUSB0 [56344.630745] usb_serial_simple 1-11:1.0: device disconnected [56344.630867] usb 1-12: USB disconnect, device number 8 [56344.702585] usb 1-13: USB disconnect, device number 11 [56344.771041] usb 1-14: USB disconnect, device number 13 Only thing I can see then via lsusb is Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub The workaround is to login to the machine via SSH (as I don't have keyboard or mouse working) and reload the xhci_pci module. $ sudo rmmod xhci_pci xhci_pci_renesas $ sudo modprobe xhci_pci xhci_pci_renesas Then all starts working back again The running kernel is: Linux drakkar 6.5.0-25-generic #25~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue Feb 20 16:09:15 UTC 2 x86_64 x86_64 x86_64 GNU/Linux ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: linux-image-6.5.0-25-generic 6.5.0-25.25~22.04.1 ProcVersionSignature: Ubuntu 6.5.0-25.25~22.04.1-generic 6.5.13 Uname: Linux 6.5.0-25-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.20.11-0ubuntu82.5 Architecture: amd64 CasperMD5CheckResult: unknown Date: Fri Apr 12 20:26:26 2024 ProcEnviron:  TERM=linux  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  SHELL=/bin/bash SourcePackage: linux-signed-hwe-6.5 UpgradeStatus: No upgrade log present (probably fresh install) mtime.conffile..etc.logrotate.d.apport: 2023-08-24T03:09:53.125138