in 22.04.2 on April 4 the kscreen utility stopped working and screen was stuck at 1024x768

[Aaron Peterson]

We have an unusuable computer after an apt upgrade

I run kubuntu 22.04.2

The screen is stuck at 1024x768 and the menus and everything are close to unusable.

I went to the virtual console and it works fine at 1920x1080,
i ran an update again and restarted the computer
no packages updated.

I went back and poked thru the KDE menus and tried to change the screen resolution, but it said the kkscreen was unavailable. I verified it is installed.

on reddit it said to upgrade to ppa backports to fix the problem, this has happened before

Our computer uses an older integrated intel graphics
on an optiplex 3010 with a pentium circa windows 7.

when the computer restarts i may be able to add details but this is a very severe problem the computer is unusable

[Aaron Peterson (myusualnickname)]

I was running totally stock 22.04

it was ubuntu forums that has the commands to do the ppa

the kde load screen comes up in 1920x1080 and then it pops into 1024x768 (I rebooted and the ppa is installed

[Aaron Peterson (myusualnickname)]

after the ppa install I was able to go to the kscreen and set it to 1920x1080

A more full error is:

No KScreen backend found. Please check your KScreen installation.

2484123 is the ubuntu forums thread

This was on an elderly man's entertainment computer for watching the news etc. it caused a service call and major head scratching.

upgrading to the PPA fixed the problem, but it didn't fix the screen resolution. I had to go in and change that.

[Aaron Peterson (myusualnickname)]

Technically we just ran the default KDE upgrade program from the system tray. I did an apt update and upgrade as part of troubleshooting. it took abnormally long to complete

[Scarlett Gately Moore (scarlettmoore)]

Please forgive the delay, I only recently started back working on kubuntu, am I to understand enabling backports did fix the issue or is this still an issue? Thanks

[Aaron Peterson (myusualnickname)]

still using the computer

On Tue, Mar 5, 2024, 06:56 Scarlett Gately Moore <email address hidden>
wrote:

> Please forgive the delay, I only recently started back working on
> kubuntu, am I to understand enabling backports did fix the issue or is
> this still an issue? Thanks
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2015318
>
> Title:
> in 22.04.2 on April 4 the kscreen utility stopped working and screen
> was stuck at 1024x768
>
> Status in kscreen package in Ubuntu:
> New
>
> Bug description:
> We have an unusuable computer after an apt upgrade
>
> I run kubuntu 22.04.2
>
> The screen is stuck at 1024x768 and the menus and everything are close
> to unusable.
>
> I went to the virtual console and it works fine at 1920x1080,
> i ran an update again and restarted the computer
> no packages updated.
>
> I went back and poked thru the KDE menus and tried to change the
> screen resolution, but it said the kkscreen was unavailable. I
> verified it is installed.
>
> on reddit it said to upgrade to ppa backports to fix the problem, this
> has happened before
>
> Our computer uses an older integrated intel graphics
> on an optiplex 3010 with a pentium circa windows 7.
>
> when the computer restarts i may be able to add details but this is a
> very severe problem the computer is unusable
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/kscreen/+bug/2015318/+subscriptions
>
>