On-screen keyboard fails to appear on the unlock screen

[Nicholas Harvey]

I have upgrade from 21.10 to 22.04 Beta on my Microsoft Surface Go 2 tablet. I generally use it via the touch screen but I also have a type cover I can attach.

When you lock the tablet and then try to unlock it via the Gnome unlock screen, tapping in the password box does bring up the keyboard but any keys pressed do not appear in the password box.

All of the above can be worked around by attaching the Type Cover and using the physical keyboard.

If I an collect any diagnostic data for this please send me the instructions and I'll see what I can do.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-shell 42.0-1ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-23.23-generic 5.15.27
Uname: Linux 5.15.0-23-generic x86_64
ApportVersion: 2.20.11-0ubuntu80
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 2 07:08:40 2022
DisplayManager: gdm3
InstallationDate: Installed on 2022-03-01 (31 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
RelatedPackageVersions: mutter-common 42.0-1ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

[Daniel van Vugt (vanvugt)]

Please be careful to report each issue separately in future...

> - Firefox (snap) - trying to enter credentials into the Bitwarden extension. Tapping into the text fields does not bring up the keyboard.

Bug 1831039 says that was fixed in 98.0.2-1

> - Pycharm (snap) - creating a new project in the start-up wizard, tapping in the filename box does not bring up the on screen keyboard.

Please report that bug wherever is appropriate for that snap.

> - When you lock the tablet and then try to unlock it via the Gnome unlock screen, tapping in the password box does bring up the keyboard but any keys pressed do not appear in the password box.

Maybe related to:
Bug 1899909
https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/5273

[Daniel van Vugt (vanvugt)]

Please choose one of those for this bug to be about.

[Daniel van Vugt (vanvugt)]

This bug is now about the unlock screen only.

[bpl (benoit-planquelle)]

I confirm the bug and add it is impossible to click on accessibility menu to activate on screen keyboard.
And I think the bug concern gnome-screensaver.

Also, when gnome ask password for a sudo command, in Ubuntu Software for example, the on screen keyboard is unusable.

I am disabled and I can only use on screen keyboard with a mouse, I usually use onboard which is a better virtual keyboard, but in lock screen and some password window, gnome-osk is the only possible solution.

[bpl (benoit-planquelle)]

seem to be solve by https://gitlab.gnome.org/GNOME/gnome-shell/-/merge_requests/2263

[Daniel van Vugt (vanvugt)]

Sounds fairly similar but not exactly the same. Since we don't yet ship that patch I can't prove that it's not the fix. Let's assume it is for now...

[Daniel van Vugt (vanvugt)]

gnome-shell (42.1-0ubuntu1) kinetic; urgency=medium

  * New upstream release (LP: #1973373, LP: #1968911)
  * Drop patches applied in new release

 -- Jeremy Bicha <email address hidden> Fri, 13 May 2022 16:32:49 -0400