Onscreen keyboard is to big in 200% scale

[Jacek Wróbel]

I use computer in 200% screen scale. In this scale onscreen keyboard is to big so it is useless because there are invisible space, Alt and Ctrl keys. When the screen is in 100% scale keyboard is in proper size.
Moreover there is no possibility to use diacritical marks using onscreen keyboard. Diacritical marks are displayed well but when pressed there is no effect.
I tried to check it with different kernels but either on 5.4.0-42 or on 5.11.0-37 the issue occurs.
Device: ThinkPad X1 carbon 3 gen.
System: Ubuntu 20.04.3 gnome-shell x11 window.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.20
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-09-26 (8 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Package: gnome-shell 3.36.9-0ubuntu0.20.04.2
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.11.0-37.41~20.04.2-generic 5.11.22
RelatedPackageVersions: mutter-common 3.36.9-0ubuntu0.20.04.1
Tags: focal
Uname: Linux 5.11.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

[Daniel van Vugt (vanvugt)]

I can't seem to reproduce the problem at 200% scale here.

Please:

1. Attach a screenshot or photo of the problem.

2. Run this command to automatically gather system info:

   apport-collect 1945992

[Jacek Wróbel (wroblak)]

apport information

[Jacek Wróbel (wroblak)]

apport information

[Jacek Wróbel (wroblak)]

apport information

[Jacek Wróbel (wroblak)]

apport information

[Jacek Wróbel (wroblak)]

apport information

[Jacek Wróbel (wroblak)]

This is screenshot of my screen in 200% scale.

[Jacek Wróbel (wroblak)]

This is 100% scale

[Daniel van Vugt (vanvugt)]

Thanks. That's not the GNOME onscreen keyboard so can you tell us which package you installed to get that keyboard?

[Jacek Wróbel (wroblak)]

Hi,
Thank you for response.
I had created a bootable pendrive with 20.04 version of Ubuntu. I
installed this and then updated system, using regular system update
tool.
So I am now on 20.04.3 version. I did not install any additional
keyboards or packages so I have no idea what kind of keyboard it could
be. I even don't know how to change it to GNOME keyboard.
If I enable onscreen keyboard in system settings, it shows the same
keyboard you saw on screenshots.

Regards
Jacek Wróbel SAC, Kielecka 33, Święta Katarzyna, 26-010 Bodzentyn

śr., 6 paź 2021 o 04:15 Daniel van Vugt <email address hidden> napisał(a):
>
> Thanks. That's not the GNOME onscreen keyboard so can you tell us which
> package you installed to get that keyboard?
>
> ** Changed in: gnome-shell (Ubuntu)
> Status: Incomplete => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1945992
>
> Title:
> Onscreen keyboard is to big in 200% scale
>
> Status in gnome-shell package in Ubuntu:
> Invalid
>
> Bug description:
> I use computer in 200% screen scale. In this scale onscreen keyboard is to big so it is useless because there are invisible space, Alt and Ctrl keys. When the screen is in 100% scale keyboard is in proper size.
> Moreover there is no possibility to use diacritical marks using onscreen keyboard. Diacritical marks are displayed well but when pressed there is no effect.
> I tried to check it with different kernels but either on 5.4.0-42 or on 5.11.0-37 the issue occurs.
> Device: ThinkPad X1 carbon 3 gen.
> System: Ubuntu 20.04.3 gnome-shell x11 window.
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu27.20
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> DisplayManager: gdm3
> DistroRelease: Ubuntu 20.04
> InstallationDate: Installed on 2021-09-26 (8 days ago)
> InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
> Package: gnome-shell 3.36.9-0ubuntu0.20.04.2
> PackageArchitecture: amd64
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=pl_PL.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 5.11.0-37.41~20.04.2-generic 5.11.22
> RelatedPackageVersions: mutter-common 3.36.9-0ubuntu0.20.04.1
> Tags: focal
> Uname: Linux 5.11.0-37-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
> _MarkForUpload: True
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1945992/+subscriptions
>

[Jacek Wróbel (wroblak)]

Hi,
Thank you for response.
I had created a bootable pendrive with 20.04 version of Ubuntu. I installed this and then updated system, using regular system update tool.
So I am now on 20.04.3 version. I did not install any additional keyboards or packages so I have no idea what kind of keyboard it could be. I even don't know how to change it to GNOME keyboard.
If I enable onscreen keyboard in system settings, it shows the same keyboard you saw on screenshots.

[Daniel van Vugt (vanvugt)]

It appears the '<email address hidden>' extension is what you are seeing. Please use the 'Extensions' app to disable it and then you will get the regular GNOME onscreen keyboard that does not have such scaling bugs.

[Daniel van Vugt (vanvugt)]

You should report the problem to:

https://github.com/SebastianLuebke/improved-osk-gnome-ext/issues

[Jacek Wróbel (wroblak)]

Hi, Daniel,
There must be something more than "Extensions" app or improvedosk issue. I removed both and the propblem with scalling is still present. Enclosed screenshot.

[Daniel van Vugt (vanvugt)]

That still looks different to the Ubuntu 20.04 OSK due to your theme. Try changing back to the Ubuntu "Yaru" theme.

[Jacek Wróbel (wroblak)]

Hi Daniel,
When I changed gnome shell to Yaru the keyboard is ok (enclosed).
So the problem was caused by specific gnome shell "Chrome-OS". It moves onscreen keyboard some pixels down. It is easy to workaround this using "Improvedosk" extension setting landscape height some px up.
We can take the issue to be closed.
Thank you for your help.