[amdgpu] Screen freeze with AMD/ATI Renoir

[Blaise Mariner]

I upgraded to a Ryzen 7, 24-RAM ASUS computer because I thought that my 2-year-old Dell laptop was the problem. However, I froze during Zoom yesterday and during coding today after fresh-installing Ubuntu 20.04 on Sunday. I also froze mid-attempt to submit a bug report after the coding freeze. Any help is appreciated. Thanks.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-52.57-generic 5.4.65
Uname: Linux 5.4.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 20 17:38:31 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
 amdgpu, 5.6.0.15-1098277, 5.4.0-51-generic, x86_64: installed
 amdgpu, 5.6.0.15-1098277, 5.4.0-52-generic, x86_64: installed
 rtl8821ce, 5.5.2.1, 5.4.0-51-generic, x86_64: installed
 rtl8821ce, 5.5.2.1, 5.4.0-52-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Within the last few days
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Renoir [1002:1636] (rev c2) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Renoir [1043:1352]
InstallationDate: Installed on 2020-10-18 (2 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X513IA_M513IA
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic root=UUID=df36462b-f672-4f1c-a8b2-060922542daf ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/05/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X513IA.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X513IA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX513IA.300:bd06/05/2020:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopX513IA_M513IA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX513IA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: VivoBook_ASUSLaptop X513IA_M513IA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~20.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Blaise Mariner (bmariner)]

The freeze on this system and the other system was similar. But on this one, the screen goes black, the music keeps playing and I am unable to take any actionable steps other than a hard reboot.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

hard reboot? if the music is playing the kernel would be running and thus you should be able to direct kernel via SysRq commands.

[Daniel van Vugt (vanvugt)]

Please look in /var/crash for any crash files and tell us what you find.

Also, next time the freeze happens, please:

1. Wait 10 seconds.

2. Reboot.

3. Open Terminal and run:

   journalctl -b-1 > prevboot.txt

   and attach the resulting text file here.

[Blaise Mariner (bmariner)]

I will upload one of the many files that are in the /var/crash directory. There are 12, 3 different files per crash. Let me know if you want me to upload another or a different one.

[Daniel van Vugt (vanvugt)]

I should have made it clearer; please don't attach crash files to bugs. We only need to know their file names right now. To see if any are relevant to this bug.

Please also remember to run through the steps in comment #4.

[Blaise Mariner (bmariner)]

Names of files in /var/crash:

_opt_xoom_zoom.1000.crash (also .upload and .uploaded)
_usr_bin_nautilus.1000.crash (also .upload and .uploaded)
_usr_bin_software-properties-gtk.1000.crash (also .upload and .uploaded)
_usr_share_apport_dump_acpi_tables.py.1000.upload (ans .upload and .uploaded)

I will do the steps in comment #4. I will try to reproduce but I will post when I can. Thank you.

[Blaise Mariner (bmariner)]

Crashed this morning, while only my browser was up, right after booting it up. Here is the resulting file from the #4 terminal command. Thanks.

[Daniel van Vugt (vanvugt)]

Thanks, that seems inconclusive right now. Please repeat the steps in comment #4 a couple more times.

Please also open the 'Extensions' app and ensure you only have the three Ubuntu extensions in there.

[Blaise Mariner (bmariner)]

Ok will do, thank you. I do only have three extensions (Desktop Icons, Ubuntu AppIndicators, UbuntuDock), all of which are enabled. Thanks I will run comment 4 again when the freeze happens again. Thanks.

[Blaise Mariner (bmariner)]

Today's freeze.

[Blaise Mariner (bmariner)]

Back-to-back. Freezes. I wasn't meaning to try and freeze it again but I did in a similar way, uploading image files to libreoffice impress. I will keep uploading when they freeze. Thanks

[Daniel van Vugt (vanvugt)]

Thanks. There are two interesting things there:

* Lots of messages relating to:

  profile="libreoffice-soffice" name="/opt/amdgpu/lib/...

  so that suggests a driver issue triggered by LibreOffice.

* A kernel crash in rtl8821ce (wifi).

Unfortunately each issue occurs only once so I can't see a recurring pattern yet. Maybe start by uninstalling/disabling the AMDGPU driver in the 'Additional Drivers' app?

[Blaise Mariner (bmariner)]

Thanks Daniel, and I will continue posting the prevboot files to see if there is something that we can pinpoint. As for the amdgpu drivers, those were not automatically detected when I installed ubuntu (that is, if I go to the additional drivers, only the wifi chip is detected and not the graphics displays that were needed to be installed). So I went to the AMD site and downloaded them myself. This was needed, as without them I could not attach external monitors, control the display, etc. I imagine uninstalling these things would result in the same problem. Thoughts? If not, I will continue to post the prevboot in the future. Thanks for all the work you do!

[Daniel van Vugt (vanvugt)]

Yes we would need you to uninstall the driver temporarily. Especially if you did not get it from Ubuntu. Just as a test.

[Blaise Mariner (bmariner)]

Ok. And when uninstalled, just wait to see if it will freeze up (and if it does, save to prevboot)? Or? Thanks

[Blaise Mariner (bmariner)]

Today's freeze, before uninstalling the driver

[Blaise Mariner (bmariner)]

Still have not uninstalled the amdgpu (still awaiting response comment #16)... Kind of need it for my school work

[Daniel van Vugt (vanvugt)]

Thanks. Unfortunately I still can't see any possible causes of a freeze in those logs...

But I wonder if we can rule out Xorg. Please try selecting 'Ubuntu on Wayland' from the login screen, just before you enter your password. It's the button in the bottom right corner of the screen.

[Blaise Mariner (bmariner)]

Ok I have selected Ubuntu on Wayland. Comment #22 is from a freeze before I selected this. Thanks.

[Blaise Mariner (bmariner)]

Crash from ubuntu on wayland

[Blaise Mariner (bmariner)]

Switched to ubuntu (i.e. not ubuntu on wayland) after crash. There were back to back crashes. After posting this, I will try to replicate it.

[Blaise Mariner (bmariner)]

To reiterate, the prevboot1.txt. and prevboot2.txt posted today, 11/10/20, are from ubuntu. And prevboot.txt, posted 11/10/20, is from ubuntu on wayland.

[Blaise Mariner (bmariner)]

Can't seem to replicate the crashes from comment #24-#26. Will update if this changes.

[Blaise Mariner (bmariner)]

Another ubuntu crash. This attached file is not ubuntu on wayland. (This is the third crash of the morning, so I am switching back to ubuntu on wayland)

[Daniel van Vugt (vanvugt)]

Wow, thanks. Finally success in comment #28 which shows amdgpu kernel errors and then:

Nov 10 11:45:58 blaise-vivo gnome-shell[1908]: amdgpu: command stream overflowed
Nov 10 11:45:58 blaise-vivo gnome-shell[1908]: GNOME Shell crashed with signal 11

So it sounds like the problem is originating in the kernel driver: amdgpu

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Blaise Mariner (bmariner)]

Crash from ubuntu on wayland

[Blaise Mariner (bmariner)]

Thanks Daniel. I will uninstall and reinstall my amd driver. Is there a reason that the AMD driver does not show up in the ubuntu additional drivers app and is there a way that I can get one to appear there? What other recommendations might you have? Thanks so much

[Daniel van Vugt (vanvugt)]

It doesn't show up because it's not "additional". It's open source and included with Ubuntu.

[Blaise Mariner (bmariner)]

Interesting. When I installed ubuntu I had to install it from the Amd website or else I was stuck with poor gpu functionality.

[Daniel van Vugt (vanvugt)]

Oh. Indeed it looks like your amdgpu kernel driver is a custom install:

DkmsStatus:
 amdgpu, 5.6.0.15-1098277, 5.4.0-51-generic, x86_64: installed
 amdgpu, 5.6.0.15-1098277, 5.4.0-52-generic, x86_64: installed

Sorry, that makes it something we can't support. :(

[Blaise Mariner (bmariner)]

Is there a way to get a driver that you do support? Thanks so much.

[Daniel van Vugt (vanvugt)]

Yes, but you would first need to uninstall the driver you installed from the AMD website. And I don't know how to do that.

Alternatively, reinstall Ubuntu from scratch. If you find Ubuntu 20.04 doesn't support the GPU then maybe try Ubuntu 20.10 (although that one is only supported until July 2021):

  https://ubuntu.com/download/desktop
  https://wiki.ubuntu.com/Releases

I would probably recommend staying with Ubuntu 20.04 though, and then logging new bugs about any problems you encounter. It's supported until 2025.

[Blaise Mariner (bmariner)]

Hi Daniel, the driver that I have with ubuntu's support (the one that is downloaded automatically) is giving me some problems. No freezes yet (it's been around 6 hours).

The first problem is that the display does not seem to be claimed.

blaise@blaise-VivoBook2:~$ sudo lshw -c video
[sudo] password for blaise:
  *-display UNCLAIMED
       description: VGA compatible controller
       product: Renoir
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 0
       bus info: pci@0000:03:00.0
       version: c2
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi msix vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:d0000000-dfffffff memory:e0000000-e01fffff ioport:e000(size=256) memory:fe700000-fe77ffff

This I believe leads to the following problems in which the night light does not work. (when I had the driver installed from the amd website it did work). And similarly, I cannot attach an HDMI external monitor to my computer anymore, where previously with the other driver I could.

Please let me know what steps I can take to resolve these issues. I have gone through the internet and many suggestions just tell me to install the driver from the amd site. but I do not want something that Ubuntu does not support or freezes on me. Thanks. Blaise

[Blaise Mariner (bmariner)]

I would also like to add that the night light function and HDMI external monitors seem to work in windows if I select to boot into that OS. Thanks.

[Daniel van Vugt (vanvugt)]

Those are both different issues to this. To make the debugging process clear please open new bugs for each of those.