Ubuntu
linux-firmware package

[XPS 9370 / Qualcomm QCA6174] Bluetooth mouse stops responding after extended deep sleep

Bug #1814925 reported by Jill Manfield on 2019-02-06

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux-firmware (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM iso

Bluetooth mouse tested with HP X40000b BT Last mouse stops responding after long extended deep sleep (24-48 hours).

Bluetooth settings window which initially reported Bluetooth as connected now shows disconnected. Pushing the button within the settings window to reconnect takes me back to off. Switching back to on and off keeps bringing me back to off unless I reboot the device and or turn off the mouse via the underneath portion of the BT device.

Demsg logs shows an extremely large number of "Bluetooth: hci:0 last event is not cmd complete (0x0f)"

Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Package: bluez 5.48-0ubuntu3.1
XPS 13 9370 bios 1.6.3

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: bluez 5.48-0ubuntu3.1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
Uname: Linux 4.15.0-45-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
Date: Wed Feb 6 10:16:07 2019
InstallationDate: Installed on 2019-01-03 (33 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: Dell Inc. XPS 13 9370
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=9a57d978-48d7-4ef3-9f67-5e6b72107fcf ro mem_sleep_default=deep initrdefi /acpi_override quiet splash vt.handoff=1
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/04/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.6.3
dmi.board.name: 0H0VG3
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd11/04/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H0VG3:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.sys.vendor: Dell Inc.
hciconfig:
hci0: Type: Primary Bus: USB
  BD Address: 9C:B6:D0:90:A0:16 ACL MTU: 1024:8 SCO MTU: 50:8
  UP RUNNING PSCAN ISCAN
  RX bytes:748157 acl:263 sco:0 events:22281 errors:0
  TX bytes:15577 acl:124 sco:0 commands:1167 errors:0

See original description

Tags:

Revision history for this message

Jill Manfield (jmanfield) wrote on 2019-02-06:

CurrentDmesg.txt Edit (151.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (57.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (613 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (10.0 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (5.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.6 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (194.4 KiB, text/plain; charset="utf-8")
getfacl.txt Edit (159 bytes, text/plain; charset="utf-8")
rfkill.txt Edit (112 bytes, text/plain; charset="utf-8")
syslog.txt Edit (36.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2019-02-06:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in bluez (Ubuntu):
status:	New → Confirmed

Jill Manfield (jlmanfield) on 2019-02-06

description:

updated

Revision history for this message

Jill Manfield (jlmanfield) wrote on 2019-02-06:

Download full text (19.0 KiB)

More detailed information on this issue is below:
The customer has Ubuntu OEM through Dell. The laptop goes into deep sleep over night and they can no longer use their BT devices. You click on bt via GUI and try to toggle on and it looks like it is doing something and goes right back to off.

BIOS 1.6.3
XPS 13 9370
Ubuntu 18.04- Kernel 4.15.0-43-generic

Lspci shows
02:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)
lsusb
Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai
Bluetooth show
Controller 9C:B6:D0:8D:D2:C8 (public)
    Name: dell-XPS-13-9370
    Alias: dell-XPS-13-9370
    Class: 0x001c010c
    Powered: yes
    Discoverable: yes
    Pairable: yes
    UUID: Headset AG (00001112-0000-1000-8000-00805f9b34fb)
    UUID: Generic Attribute Profile (00001801-0000-1000-8000-00805f9b34fb)
    UUID: A/V Remote Control (0000110e-0000-1000-8000-00805f9b34fb)
    UUID: OBEX File Transfer (00001106-0000-1000-8000-00805f9b34fb)
    UUID: Generic Access Profile (00001800-0000-1000-8000-00805f9b34fb)
    UUID: OBEX Object Push (00001105-0000-1000-8000-00805f9b34fb)
    UUID: PnP Information (00001200-0000-1000-8000-00805f9b34fb)
    UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
    UUID: IrMC Sync (00001104-0000-1000-8000-00805f9b34fb)
    UUID: Audio Source (0000110a-0000-1000-8000-00805f9b34fb)
    UUID: Audio Sink (0000110b-0000-1000-8000-00805f9b34fb)
    UUID: Vendor specific (00005005-0000-1000-8000-0002ee000001)
    UUID: Message Notification Se.. (00001133-0000-1000-8000-00805f9b34fb)
    UUID: Phonebook Access Server (0000112f-0000-1000-8000-00805f9b34fb)
    UUID: Message Access Server (00001132-0000-1000-8000-00805f9b34fb)
    UUID: Headset (00001108-0000-1000-8000-00805f9b34fb)
    Modalias: usb:v1D6Bp0246d0530
    Discovering: yes

                           .......
[HP Bluetooth Mouse X4000b]# list
Controller 9C:B6:D0:8D:D2:C8 dell-XPS-13-9370 [default]
rtlwifi_new$ hciconfig -a
hci0: Type: Primary Bus: USB
    BD Address: 9C:B6:D0:8D:D2:C8 ACL MTU: 1024:8 SCO MTU: 50:8
    UP RUNNING PSCAN ISCAN INQUIRY
    RX bytes:1189167 acl:6900 sco:0 events:36422 errors:0
    TX bytes:31398 acl:80 sco:0 commands:3310 errors:0
    Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87
    Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
    Link policy: RSWITCH HOLD SNIFF
    Link mode: SLAVE ACCEPT
    Name: 'dell-XPS-13-9370'
    Class: 0x1c010c
    Service Classes: Rendering, Capturing, Object Transfer
    Device Class: Computer, Laptop
    HCI Version: 4.2 (0x8) Revision: 0x0
    LMP Version: 4.2 (0x8) Subversion: 0x25a
    Manufacturer: Qualcomm (29)

dell@dell-XPS-13-9370:~/rtlwifi_new$ lsusb
Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai
lsusb -v -d 0489:e0a2

More detailed information on this issue is below:
The customer has Ubuntu OEM through Dell.  The laptop goes into deep sleep over night and they can no longer use their BT devices.  You click on bt via GUI and try to toggle on and it looks like it is doing something and goes right back to off.

BIOS 1.6.3
XPS 13 9370
Ubuntu 18.04- Kernel 4.15.0-43-generic

Lspci shows 
02:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)
 lsusb
Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai 
Bluetooth show
Controller 9C:B6:D0:8D:D2:C8 (public)
    Name: dell-XPS-13-9370
    Alias: dell-XPS-13-9370
    Class: 0x001c010c
    Powered: yes
    Discoverable: yes
    Pairable: yes
    UUID: Headset AG                (00001112-0000-1000-8000-00805f9b34fb)
    UUID: Generic Attribute Profile (00001801-0000-1000-8000-00805f9b34fb)
    UUID: A/V Remote Control        (0000110e-0000-1000-8000-00805f9b34fb)
    UUID: OBEX File Transfer        (00001106-0000-1000-8000-00805f9b34fb)
    UUID: Generic Access Profile    (00001800-0000-1000-8000-00805f9b34fb)
    UUID: OBEX Object Push          (00001105-0000-1000-8000-00805f9b34fb)
    UUID: PnP Information           (00001200-0000-1000-8000-00805f9b34fb)
    UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
    UUID: IrMC Sync                 (00001104-0000-1000-8000-00805f9b34fb)
    UUID: Audio Source              (0000110a-0000-1000-8000-00805f9b34fb)
    UUID: Audio Sink                (0000110b-0000-1000-8000-00805f9b34fb)
    UUID: Vendor specific           (00005005-0000-1000-8000-0002ee000001)
    UUID: Message Notification Se.. (00001133-0000-1000-8000-00805f9b34fb)
    UUID: Phonebook Access Server   (0000112f-0000-1000-8000-00805f9b34fb)
    UUID: Message Access Server     (00001132-0000-1000-8000-00805f9b34fb)
    UUID: Headset                   (00001108-0000-1000-8000-00805f9b34fb)
    Modalias: usb:v1D6Bp0246d0530
    Discovering: yes

.......         
[HP Bluetooth Mouse X4000b]# list
Controller 9C:B6:D0:8D:D2:C8 dell-XPS-13-9370 [default]
rtlwifi_new$ hciconfig -a
hci0:    Type: Primary  Bus: USB
    BD Address: 9C:B6:D0:8D:D2:C8  ACL MTU: 1024:8  SCO MTU: 50:8
    UP RUNNING PSCAN ISCAN INQUIRY 
    RX bytes:1189167 acl:6900 sco:0 events:36422 errors:0
    TX bytes:31398 acl:80 sco:0 commands:3310 errors:0
    Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87
    Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3 
    Link policy: RSWITCH HOLD SNIFF 
    Link mode: SLAVE ACCEPT 
    Name: 'dell-XPS-13-9370'
    Class: 0x1c010c
    Service Classes: Rendering, Capturing, Object Transfer
    Device Class: Computer, Laptop
    HCI Version: 4.2 (0x8)  Revision: 0x0
    LMP Version: 4.2 (0x8)  Subversion: 0x25a
    Manufacturer: Qualcomm (29)

dell@dell-XPS-13-9370:~/rtlwifi_new$ lsusb
Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai 
 lsusb -v -d 0489:e0a2

Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai 
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               1.10
  bDeviceClass          224 Wireless
  bDeviceSubClass         1 Radio Frequency
  bDeviceProtocol         1 Bluetooth
  bMaxPacketSize0        64
  idVendor           0x0489 Foxconn / Hon Hai
  idProduct          0xe0a2 
  bcdDevice            0.01
  iManufacturer           0 
  iProduct                0 
  iSerial                 0 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength          177
    bNumInterfaces          2
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower              100mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           3
      bInterfaceClass       224 Wireless
      bInterfaceSubClass      1 Radio Frequency
      bInterfaceProtocol      1 Bluetooth
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0010  1x 16 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x82  EP 2 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               1
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass       224 Wireless
      bInterfaceSubClass      1 Radio Frequency
      bInterfaceProtocol      1 Bluetooth
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0000  1x 0 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x03  EP 3 OUT
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0000  1x 0 bytes
        bInterval               1
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       1
      bNumEndpoints           2
      bInterfaceClass       224 Wireless
      bInterfaceSubClass      1 Radio Frequency
      bInterfaceProtocol      1 Bluetooth
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0009  1x 9 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x03  EP 3 OUT
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0009  1x 9 bytes
        bInterval               1
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       2
      bNumEndpoints           2
      bInterfaceClass       224 Wireless
      bInterfaceSubClass      1 Radio Frequency
      bInterfaceProtocol      1 Bluetooth
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0011  1x 17 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x03  EP 3 OUT
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0011  1x 17 bytes
        bInterval               1
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       3
      bNumEndpoints           2
      bInterfaceClass       224 Wireless
      bInterfaceSubClass      1 Radio Frequency
      bInterfaceProtocol      1 Bluetooth
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0019  1x 25 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x03  EP 3 OUT
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0019  1x 25 bytes
        bInterval               1
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       4
      bNumEndpoints           2
      bInterfaceClass       224 Wireless
      bInterfaceSubClass      1 Radio Frequency
      bInterfaceProtocol      1 Bluetooth
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0021  1x 33 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x03  EP 3 OUT
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0021  1x 33 bytes
        bInterval               1
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       5
      bNumEndpoints           2
      bInterfaceClass       224 Wireless
      bInterfaceSubClass      1 Radio Frequency
      bInterfaceProtocol      1 Bluetooth
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0031  1x 49 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x03  EP 3 OUT
        bmAttributes            1
          Transfer Type            Isochronous
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0031  1x 49 bytes
        bInterval               1

hwinfo --bluetooth
10: USB 00.0: 11500 Bluetooth Device                            
  [Created at usb.122]
  Unique ID: X7GA.JL0K2LHQJC3
  Parent ID: k4bc.2DFUsyrieMD
  SysFS ID: /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0
  SysFS BusID: 1-7:1.0
  Hardware Class: bluetooth
  Model: "Foxconn / Hon Hai Bluetooth Device"
  Hotplug: USB
  Vendor: usb 0x0489 "Foxconn / Hon Hai"
  Device: usb 0xe0a2 
  Revision: "0.01"
  Driver: "btusb"
  Driver Modules: "btusb"
  Speed: 12 Mbps
  Module Alias: "usb:v0489pE0A2d0001dcE0dsc01dp01icE0isc01ip01in00"
  Driver Info #0:
    Driver Status: btusb is active
    Driver Activation Cmd: "modprobe btusb"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #12 (Hub)

more /etc/lsb-release 
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=18.04
DISTRIB_CODENAME=bionic
DISTRIB_DESCRIPTION="Ubuntu 18.04.1 LTS"

hciconfig -a
hci0:    Type: Primary  Bus: USB
    BD Address: 9C:B6:D0:8D:D2:C8  ACL MTU: 1024:8  SCO MTU: 50:8
    UP RUNNING PSCAN ISCAN INQUIRY 
    RX bytes:1390321 acl:11530 sco:0 events:41247 errors:0
    TX bytes:34589 acl:80 sco:0 commands:3743 errors:0
    Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87
    Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3 
    Link policy: RSWITCH HOLD SNIFF 
    Link mode: SLAVE ACCEPT 
    Name: 'dell-XPS-13-9370'
    Class: 0x1c010c
    Service Classes: Rendering, Capturing, Object Transfer
    Device Class: Computer, Laptop
    HCI Version: 4.2 (0x8)  Revision: 0x0
    LMP Version: 4.2 (0x8)  Subversion: 0x25a
    Manufacturer: Qualcomm (29)

uname -a
Linux dell-XPS-13-9370 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
dell@dell-XPS-13-9370:~/rtlwifi_new$

T:  Bus=01 Lev=01 Prnt=01 Port=06 Cnt=03 Dev#=  5 Spd=12  MxCh= 0
D:  Ver= 1.10 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=0489 ProdID=e0a2 Rev=00.01
C:  #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I:  If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 6
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=04.15
S:  Manufacturer=Linux 4.15.0-43-generic xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=0000:00:14.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub

$ service bluetooth status
● bluetooth.service - Bluetooth service
   Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled)
   Active: active (running) since Fri 2019-02-01 10:23:00 CST; 3h 24min ago
     Docs: man:bluetoothd(8)
 Main PID: 741 (bluetoothd)
   Status: "Running"
    Tasks: 1 (limit: 4915)
   CGroup: /system.slice/bluetooth.service
           └─741 /usr/lib/bluetooth/bluetoothd
syslog info:
Feb 01 10:23:00 dell-XPS-13-9370 systemd[1]: Started Bluetooth service.
Feb 01 10:23:09 dell-XPS-13-9370 bluetoothd[741]: Endpoint registered: sender=:1.92 path=/MediaEndpoint/A2DPSource
Feb 01 10:23:09 dell-XPS-13-9370 bluetoothd[741]: Endpoint registered: sender=:1.92 path=/MediaEndpoint/A2DPSink
Feb 01 10:24:01 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info
Feb 01 10:24:06 dell-XPS-13-9370 bluetoothd[741]: connect error: Host is down (112)
Feb 01 10:24:17 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info
Feb 01 10:24:22 dell-XPS-13-9370 bluetoothd[741]: connect error: Host is down (112)
Feb 01 10:40:30 dell-XPS-13-9370 bluetoothd[741]: Can't store name for private addressed device /org/bluez/hci0/dev_64_38_2D_06_BB_79
Feb 01 12:31:19 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info
Feb 01 13:05:19 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info

dmesg|grep -i QCA
[    2.958943] Bluetooth: hci0: using rampatch file: qca/rampatch_usb_00000302.bin
[    2.958944] Bluetooth: hci0: QCA: patch rome 0x302 build 0x3e8, firmware rome 0x302 build 0x111
[    3.013144] Bluetooth: hci0: using NVM file: qca/nvm_usb_00000302.bin
[    3.646690] ath10k_pci 0000:02:00.0: qca6174 hw3.2 target 0x05030000 chip_id 0x00340aff sub 1a56:143a
[    3.647048] ath10k_pci 0000:02:00.0: firmware ver WLAN.RM.4.4.1-00079-QCARMSWPZ-1 api 6 features wowlan,ignore-otp crc32 fd869beb
dell@dell-XPS-13-9370:~/rtlwifi_new$ 
/var/log/syslog:Feb  1 10:40:17 dell-XPS-13-9370 kernel: [ 1039.600141] Bluetooth: hci0: last event is not cmd complete (0x0f)
/var/log/syslog:Feb  1 10:40:30 dell-XPS-13-9370 bluetoothd[741]: Can't store name for private addressed device /org/bluez/hci0/dev_64_38_2D_06_BB_79

/var/log/syslog:Feb  1 12:31:15 dell-XPS-13-9370 kernel: [ 7697.860835] Bluetooth: hci0: last event is not cmd complete (0x0f)
/var/log/syslog:Feb  1 12:31:19 dell-XPS-13-9370 bluetoothd[741]: Can't get HIDP connection info

/var/log/syslog.1:Jan 23 14:48:09 dell-XPS-13-9370 kernel: [  230.784524] Bluetooth: hci0: SCO packet for unknown connection handle 0
/var/log/syslog.1:Jan 23 14:48:09 dell-XPS-13-9370 kernel: [  230.784561] Bluetooth: hci0: SCO packet for unknown connection handle 1280
/var/log/syslog.1:Jan 23 14:48:09 dell-XPS-13-9370 kernel: [  230.784565] Bluetooth: hci0: SCO packet for unknown connection handle 2
/var/log/syslog.1:Jan 23 14:49:57 dell-XPS-13-9370 kernel: [  338.764051] Bluetooth: hci0: SCO packet for unknown connection handle 0
/var/log/syslog.1:Jan 23 14:50:48 dell-XPS-13-9370 bluetoothd[657]: Pair device timed out for hci0
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 kernel: [  403.134882] Bluetooth: hci0: using rampatch file: qca/rampatch_usb_00000302.bin
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 kernel: [  403.134885] Bluetooth: hci0: QCA: patch rome 0x302 build 0x3e8, firmware rome 0x302 build 0x111
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 bluetoothd[657]: Unable to get io data for Headset Voice gateway: getpeername: Transport endpoint is not connected (107)
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 bluetoothd[657]: Endpoint unregistered: sender=:1.125 path=/MediaEndpoint/A2DPSource
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 bluetoothd[657]: Endpoint unregistered: sender=:1.125 path=/MediaEndpoint/A2DPSink
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 systemd[1]: bluetooth.target: Unit not needed anymore. Stopping.
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 systemd[1]: Stopped target Bluetooth.
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 NetworkManager[699]: <info>  [1548339983.9308] bluez5: NAP: removed interface 9C:B6:D0:8D:D2:C8
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 kernel: [  403.189812] Bluetooth: hci0: using NVM file: qca/nvm_usb_00000302.bin
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 gnome-control-c[1729]: Error setting property 'Discoverable' on interface org.bluez.Adapter1: GDBus.Error:org.freedesktop.DBus.Error.UnknownObject: Metho
d "Set" with signature "ssv" on interface "org.freedesktop.DBus.Properties" doesn't exist#012 (g-dbus-error-quark, 41)
/var/log/syslog.1:Jan 24 08:26:23 dell-XPS-13-9370 gnome-control-c[1729]: Error setting property 'DiscoverableTimeout' on interface org.bluez.Adapter1: GDBus.Error:org.freedesktop.DBus.Error.UnknownObject
: Method "Set" with signature "ssv" on interface "org.freedesktop.DBus.Properties" doesn't exist#012 (g-dbus-error-quark, 41)
/var/log/syslog.1:Jan 24 08:26:24 dell-XPS-13-9370 NetworkManager[699]: <info>  [1548339984.4399] bluez5: NAP: added interface 9C:B6:D0:8D:D2:C8

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Jill Manfield (jlmanfield) wrote on 2019-02-07:

I am told by internal engineering the Qualcom fix below is being tested for this issue:

https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/commit/?id=2ddd8f0f33972a96f34722de6165ed88a6231f9d

Can you get me more information about this and when it is being released?

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Jill Manfield (jlmanfield) wrote on 2019-02-13:

Dell OEM image with updated kernel has the qca\qca6174 fix. I reloaded the dell image and have not been able to reproduce this issue with LE BT mouses. I will let it run and confirm. So it looks like the issue is just with the generic image not dell image. non-oem.

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Daniel van Vugt (vanvugt) wrote on 2019-02-18:

Thanks. If comments #4-#5 are correct then this bug should be assigned to package 'linux-firmware' instead of 'bluez'.

affects:	bluez (Ubuntu) → linux-firmware (Ubuntu)
summary:	- Bluetooth mouse stops responding after extended deep sleep + [XPS 9370 / Qualcomm Rome] Bluetooth mouse stops responding after + extended deep sleep

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Daniel van Vugt (vanvugt) wrote on 2019-02-18: Re: [XPS 9370 / Qualcomm Rome] Bluetooth mouse stops responding after extended deep sleep

Looks like the same chip as bug 1520343. Maybe merge with that bug, or update it.

summary:

- [XPS 9370 / Qualcomm Rome] Bluetooth mouse stops responding after
+ [XPS 9370 / Qualcomm QCA6174] Bluetooth mouse stops responding after
extended deep sleep

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Alex Stanev (realender) wrote on 2019-07-20:

I can confirm this happens also with 19.04
DMI: Dell Inc. XPS 13 9370/0F6P3V, BIOS 1.10.0 04/18/2019
Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)

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[XPS 9370 / Qualcomm QCA6174] Bluetooth mouse stops responding after extended deep sleep

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