Ubuntu
linux package

Hibernation issues

Bug #1596189 reported by Don on 2016-06-25

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

When this HP Pavilion dv9910us Entertainment Notebook PC comes out of hibernation, the display freezes or flickers. I am forced to power off the laptop. I have checked for propritory drivers in the software update section. One driver is for the C67 [GeForce 7150M /nForce 630M. The other device is unused. The version Ubuntu 16.04

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-24-generic 4.4.0-24.43
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jason 1624 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Jun 25 08:51:33 2016
HibernationDevice: RESUME=UUID=7aa1ee9e-be62-445e-a39c-c77fb66f1eea
InstallationDate: Installed on 2016-06-18 (7 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0 Interface [Broadcom BCM2045]
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Hewlett-Packard HP Pavilion dv9700 Notebook PC
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=19edfe12-3735-4eee-84a6-92343c76ce7f ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-24-generic N/A
linux-backports-modules-4.4.0-24-generic N/A
linux-firmware 1.157.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/24/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.30
dmi.board.name: 30D1
dmi.board.vendor: Quanta
dmi.board.version: 85.26
dmi.chassis.type: 10
dmi.chassis.vendor: Quanta
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.30:bd04/24/2008:svnHewlett-Packard:pnHPPaviliondv9700NotebookPC:pvrRev1:rvnQuanta:rn30D1:rvr85.26:cvnQuanta:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv9700 Notebook PC
dmi.product.version: Rev 1
dmi.sys.vendor: Hewlett-Packard

See original description

Tags:

Revision history for this message

Don (donkeim) wrote on 2016-06-25:

AlsaInfo.txt Edit (21.7 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (392 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (65.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (250 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (15.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (15.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.1 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (18.0 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (236 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (121.2 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (121.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2016-06-25: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2016-06-29:

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc5-yakkety/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Don (donkeim) wrote on 2016-06-29: Re: [Bug 1596189] Re: Hibernation issues

Download full text (4.0 KiB)

HI Joseph:
This was a clean install of 16.04.
Although it isn't related, but worth noting, I upgraded the RAM from 3Gb to
4GB. I also replaced the failing HDD on the laptop.
I have performed four format and re-installs of 16.04.
I'm at the point now that the boot files are corrupted. I can sign in, the
screen goes black after login with just the cursor visable.
On Jun 29, 2016 11:56 AM, "Joseph Salisbury" <email address hidden>
wrote:

> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.7 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc5-yakkety/
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1596189
>
> Title:
> Hibernation issues
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> When this HP Pavilion DC9000 laptop comes out of sleep/hibernation,
> the display freezes or flickers. I am forced to power off the laptop.
> I have checked for propritory drivers in the software update section.
> One driver is for the C67 [GeForce 7150M /nForce 630M. The other
> device is unused. The version Ubuntu 16.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: linux-image-4.4.0-24-generic 4.4.0-24.43
> ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
> Uname: Linux 4.4.0-24-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: jason 1624 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Sat Jun 25 08:51:33 2016
> HibernationDevice: RESUME=UUID=7aa1ee9e-be62-445e-a39c-c77fb66f1eea
> InstallationDate: Installed on 2016-06-18 (7 days ago)
> InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 004 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0
> Interface [Broadcom BCM2045]
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> MachineType: Hewlett-Packard HP Pavilion dv9700 Notebook PC
> ProcFB: 0 nouveaufb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic
> root=UUID=19edfe12-3735-4eee-84a6-92343c76ce7f ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> lin...

> Did this issue start happening after an update/upgrade?  Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.7 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc5-yakkety/
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1596189
>
> Title:
>   Hibernation issues
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   When this HP Pavilion DC9000 laptop comes out of sleep/hibernation,
>   the display freezes or flickers. I am forced to power off the laptop.
>   I have checked for propritory drivers in the software update section.
>   One driver is for the C67 [GeForce 7150M /nForce 630M. The other
>   device is unused. The version Ubuntu 16.04
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: linux-image-4.4.0-24-generic 4.4.0-24.43
>   ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
>   Uname: Linux 4.4.0-24-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2.1
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  jason      1624 F.... pulseaudio
>   CurrentDesktop: Unity
>   Date: Sat Jun 25 08:51:33 2016
>   HibernationDevice: RESUME=UUID=7aa1ee9e-be62-445e-a39c-c77fb66f1eea
>   InstallationDate: Installed on 2016-06-18 (7 days ago)
>   InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>    Bus 004 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0
> Interface [Broadcom BCM2045]
>    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   MachineType: Hewlett-Packard HP Pavilion dv9700 Notebook PC
>   ProcFB: 0 nouveaufb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic
> root=UUID=19edfe12-3735-4eee-84a6-92343c76ce7f ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
>    linux-restricted-modules-4.4.0-24-generic N/A
>    linux-backports-modules-4.4.0-24-generic  N/A
>    linux-firmware                            1.157.1
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 04/24/2008
>   dmi.bios.vendor: Hewlett-Packard
>   dmi.bios.version: F.30
>   dmi.board.name: 30D1
>   dmi.board.vendor: Quanta
>   dmi.board.version: 85.26
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Quanta
>   dmi.chassis.version: N/A
>   dmi.modalias:
> dmi:bvnHewlett-Packard:bvrF.30:bd04/24/2008:svnHewlett-Packard:pnHPPaviliondv9700NotebookPC:pvrRev1:rvnQuanta:rn30D1:rvr85.26:cvnQuanta:ct10:cvrN/A:
>   dmi.product.name: HP Pavilion dv9700 Notebook PC
>   dmi.product.version: Rev 1
>   dmi.sys.vendor: Hewlett-Packard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1596189/+subscriptions
>

Revision history for this message

penalvch (penalvch) wrote on 2016-07-03:

Don, could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

Revision history for this message

Don (donkeim) wrote on 2016-07-03:

Here is a photo of the sticker on the bott l m of the laptop.
On Jul 3, 2016 10:30 AM, "Christopher M. Penalver" <
<email address hidden>> wrote:

> Don, could you please provide the full computer model as noted on the
> sticker of the computer itself (not from the Bug Description)?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1596189
>
> Title:
> Hibernation issues
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> When this HP Pavilion DC9000 laptop comes out of sleep/hibernation,
> the display freezes or flickers. I am forced to power off the laptop.
> I have checked for propritory drivers in the software update section.
> One driver is for the C67 [GeForce 7150M /nForce 630M. The other
> device is unused. The version Ubuntu 16.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: linux-image-4.4.0-24-generic 4.4.0-24.43
> ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
> Uname: Linux 4.4.0-24-generic x86_64
> ApportVersion: 2.20.1-0ubuntu2.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: jason 1624 F.... pulseaudio
> CurrentDesktop: Unity
> Date: Sat Jun 25 08:51:33 2016
> HibernationDevice: RESUME=UUID=7aa1ee9e-be62-445e-a39c-c77fb66f1eea
> InstallationDate: Installed on 2016-06-18 (7 days ago)
> InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 004 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0
> Interface [Broadcom BCM2045]
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> MachineType: Hewlett-Packard HP Pavilion dv9700 Notebook PC
> ProcFB: 0 nouveaufb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic
> root=UUID=19edfe12-3735-4eee-84a6-92343c76ce7f ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-4.4.0-24-generic N/A
> linux-backports-modules-4.4.0-24-generic N/A
> linux-firmware 1.157.1
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 04/24/2008
> dmi.bios.vendor: Hewlett-Packard
> dmi.bios.version: F.30
> dmi.board.name: 30D1
> dmi.board.vendor: Quanta
> dmi.board.version: 85.26
> dmi.chassis.type: 10
> dmi.chassis.vendor: Quanta
> dmi.chassis.version: N/A
> dmi.modalias:
> dmi:bvnHewlett-Packard:bvrF.30:bd04/24/2008:svnHewlett-Packard:pnHPPaviliondv9700NotebookPC:pvrRev1:rvnQuanta:rn30D1:rvr85.26:cvnQuanta:ct10:cvrN/A:
> dmi.product.name: HP Pavilion dv9700 Notebook PC
> dmi.product.version: Rev 1
> dmi.sys.vendor: Hewlett-Packard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1596189/+subscriptions
>

Here is a photo of the sticker on the bott l m of the laptop.
On Jul 3, 2016 10:30 AM, "Christopher M. Penalver" <
christopher.m.penalver@gmail.com> wrote:

> Don, could you please provide the full computer model as noted on the
> sticker of the computer itself (not from the Bug Description)?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1596189
>
> Title:
>   Hibernation issues
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   When this HP Pavilion DC9000 laptop comes out of sleep/hibernation,
>   the display freezes or flickers. I am forced to power off the laptop.
>   I have checked for propritory drivers in the software update section.
>   One driver is for the C67 [GeForce 7150M /nForce 630M. The other
>   device is unused. The version Ubuntu 16.04
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: linux-image-4.4.0-24-generic 4.4.0-24.43
>   ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
>   Uname: Linux 4.4.0-24-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2.1
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  jason      1624 F.... pulseaudio
>   CurrentDesktop: Unity
>   Date: Sat Jun 25 08:51:33 2016
>   HibernationDevice: RESUME=UUID=7aa1ee9e-be62-445e-a39c-c77fb66f1eea
>   InstallationDate: Installed on 2016-06-18 (7 days ago)
>   InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>    Bus 004 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0
> Interface [Broadcom BCM2045]
>    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   MachineType: Hewlett-Packard HP Pavilion dv9700 Notebook PC
>   ProcFB: 0 nouveaufb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic
> root=UUID=19edfe12-3735-4eee-84a6-92343c76ce7f ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
>    linux-restricted-modules-4.4.0-24-generic N/A
>    linux-backports-modules-4.4.0-24-generic  N/A
>    linux-firmware                            1.157.1
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 04/24/2008
>   dmi.bios.vendor: Hewlett-Packard
>   dmi.bios.version: F.30
>   dmi.board.name: 30D1
>   dmi.board.vendor: Quanta
>   dmi.board.version: 85.26
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Quanta
>   dmi.chassis.version: N/A
>   dmi.modalias:
> dmi:bvnHewlett-Packard:bvrF.30:bd04/24/2008:svnHewlett-Packard:pnHPPaviliondv9700NotebookPC:pvrRev1:rvnQuanta:rn30D1:rvr85.26:cvnQuanta:ct10:cvrN/A:
>   dmi.product.name: HP Pavilion dv9700 Notebook PC
>   dmi.product.version: Rev 1
>   dmi.sys.vendor: Hewlett-Packard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1596189/+subscriptions
>

penalvch (penalvch) on 2016-07-03

description:	updated
tags:	added: bios-outdated-f.34

Revision history for this message

penalvch (penalvch) wrote on 2016-07-03:

Don, as per http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv9900-entertainment-notebook-pc-series/3725216/model/3740563#Z7_3054ICK0K8UDA0AQC11TA930O2 an update to your computer's buggy, insecure, and outdated BIOS is available (F.34). When you update to this following https://help.ubuntu.com/community/BIOSUpdate how does this improve the situation?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your help.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-09-02:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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