USB devices not found at boot

[gratefulfrog]

I have suddenly had critical problems at boot on my asus X99-S motherboard with INTEL I7-5280K CPU and MSI NVIDEA GTX970 graphics card.

The USB Keyboard and mouse are not operational once I get to the XUBUNTU login screen. They work during the bios setup.

I am on XUbuntu 16.10.

I can dual boot to windows 10, ok, it seems.

I have the latest BIOS 3101.

I have tried disabling fast boot, no change; enabling xHCI and/or EHCI, no change, full and partial USB, all with no change...

I was able to take a picture of the boot error messages and it is attached.

Please, please help, I am quite desperate...
Cheers,
Bob
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: felix 1964 F.... pulseaudio
 /dev/snd/controlC0: felix 1964 F.... pulseaudio
CurrentDesktop: XFCE
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=724cf364-d70f-4a7d-acca-f1978cbee569
InstallationDate: Installed on 2015-10-03 (258 days ago)
InstallationMedia: Xubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422.1)
MachineType: ASUS All Series
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=477fdc2b-84dd-4895-8eaa-d2301ef4bda6 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-24-generic N/A
 linux-backports-modules-4.4.0-24-generic N/A
 linux-firmware 1.157
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: yes
  Hard blocked: no
Tags: xenial
Uname: Linux 4.4.0-24-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-06-17 (1 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/04/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3101
dmi.board.asset.tag: Default string
dmi.board.name: X99-S
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3101:bd05/04/2016:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnX99-S:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1593985

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[gratefulfrog (gratefulfrog)]

apport information

[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

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[gratefulfrog (gratefulfrog)]

Here is some more info, that I was able to get later by unplugging and re-plugging my keyboard and mouse

F nothing found...
[ 19.417801] usb 3-9: device descriptor read/all, error -110
[ 19.529725] usb 3-9: new high-speed USB device number 3 using xhci_hcd
[ 29.657675] usb 3-9: device descriptor read/all, error -110
[ 29.769617] usb 3-9: new high-speed USB device number 4 using xhci_hcd
[ 34.785600] usb 3-9: device descriptor read/8, error -110
[ 39.905564] usb 3-9: device descriptor read/8, error -110
[ 40.121509] usb 3-9: new high-speed USB device number 5 using xhci_hcd
[ 45.137517] usb 3-9: device descriptor read/8, error -110
[ 50.257471] usb 3-9: device descriptor read/8, error -110
[ 50.361385] usb usb3-port9: unable to enumerate USB device

This is when I changed the usb ports, I guess:
[ 50.473368] usb 3-10: new high-speed USB device number 6 using xhci_hcd
[ 50.626747] usb 3-10: New USB device found, idVendor=174c, idProduct=2074
[ 50.626750] usb 3-10: New USB device strings: Mfr=2, Product=3, SerialNumber=0
[ 50.626751] usb 3-10: Product: ASM107x
[ 50.626752] usb 3-10: Manufacturer: ASUS TEK.
[ 50.626979] hub 3-10:1.0: USB hub found
[ 50.627123] hub 3-10:1.0: 4 ports detected
[ 50.865392] usb 3-13: new full-speed USB device number 7 using xhci_hcd
[ 50.995532] usb 3-13: New USB device found, idVendor=1532, idProduct=0037
[ 50.995535] usb 3-13: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 50.995536] usb 3-13: Product: Razer DeathAdder 2013
[ 50.995537] usb 3-13: Manufacturer: Razer
[ 51.233383] usb 3-14: new low-speed USB device number 8 using xhci_hcd
[ 51.424378] usb 3-14: New USB device found, idVendor=046d, idProduct=c316
[ 51.424380] usb 3-14: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 51.424381] usb 3-14: Product: Logitech USB Keyboard
[ 51.424382] usb 3-14: Manufacturer: Logitech
[ 51.424497] usb 3-14: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes

this is when I tried another port:
[ 375.421061] usb 3-14: USB disconnect, device number 8
[ 389.350861] usb 3-10.3: new low-speed USB device number 10 using xhci_hcd
[ 389.462007] usb 3-10.3: New USB device found, idVendor=046d, idProduct=c316
[ 389.462012] usb 3-10.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 389.462015] usb 3-10.3: Product: Logitech USB Keyboard
[ 389.462018] usb 3-10.3: Manufacturer: Logitech
[ 389.462188] usb 3-10.3: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 389.465652] input: Logitech Logitech USB Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3/3-10.3:1.0/0003:046D:C316.0009/input/input25
[ 389.519241] hid-generic 0003:046D:C316.0009: input,hidraw3: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on usb-0000:00:14.0-10.3/input0
[ 389.525777] input: Logitech Logitech USB Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3/3-10.3:1.1/0003:046D:C316.000A/input/input26
[ 389.579061] hid-generic 0003:046D:C316.000A: input,hidraw4: USB HID v1.10 Device [Logitech Logitech USB Keyboard] on usb-0000:00:14.0-10.3/input1
[ 391.697463] usb 3-10.4: USB disconnect, device number 9
[ 404.200162] usb 3-10.4: new full-speed USB device...

[gratefulfrog (gratefulfrog)]

Correction: Xubuntu 16.04 not 16.10

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc4-yakkety/

[gratefulfrog (gratefulfrog)]

I am not sure if an update was the cause of the appearance of this issue.
I was running XUbuntu 15.10, and it occurred. I then decided to update to
16.04 with the hope of fixing things, but that did not help.

For sure, this was not a problem a few weeks ag, but I do not know which
automatic updates were applied...

I will try the upstream kernel and report back.

Cheers,
Bob

On Mon, Jun 20, 2016 at 5:38 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.7 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc4-yakkety/
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => High
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1593985
>
> Title:
> USB devices not found at boot
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1593985/+subscriptions
>

[gratefulfrog (gratefulfrog)]

In the meantime, I can no longer get any usb keyboard or mouse to be
recognized. It worked fine, then the next day, there seems to be no way to
boot.

As the machine is dual boot with WIN10, I can still use it that way, but I
don't know how to debug this ... I am now trying various combinations of
BIOS options, but last week, that did not help...

Any ideas would be great...

Cheers,
Bob

On Mon, Jun 20, 2016 at 8:20 PM, Grateful Frog <email address hidden>
wrote:

> I am not sure if an update was the cause of the appearance of this issue.
> I was running XUbuntu 15.10, and it occurred. I then decided to update to
> 16.04 with the hope of fixing things, but that did not help.
>
> For sure, this was not a problem a few weeks ag, but I do not know which
> automatic updates were applied...
>
> I will try the upstream kernel and report back.
>
> Cheers,
> Bob
>
>
>
> On Mon, Jun 20, 2016 at 5:38 PM, Joseph Salisbury <
> <email address hidden>> wrote:
>
>> Did this issue start happening after an update/upgrade? Was there a
>> prior kernel version where you were not having this particular problem?
>>
>> Would it be possible for you to test the latest upstream kernel? Refer
>> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
>> v4.7 kernel[0].
>>
>> If this bug is fixed in the mainline kernel, please add the following
>> tag 'kernel-fixed-upstream'.
>>
>> If the mainline kernel does not fix this bug, please add the tag:
>> 'kernel-bug-exists-upstream'.
>>
>> Once testing of the upstream kernel is complete, please mark this bug as
>> "Confirmed".
>>
>>
>> Thanks in advance.
>>
>> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7-rc4-yakkety/
>>
>> ** Changed in: linux (Ubuntu)
>> Importance: Undecided => High
>>
>> ** Changed in: linux (Ubuntu)
>> Status: Confirmed => Incomplete
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1593985
>>
>> Title:
>> USB devices not found at boot
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1593985/+subscriptions
>>
>
>

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]