SSL Error 61 for Citrix Receiver in Firefox

Bug #1548670 reported by Karthikeyan
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

In Ubuntu 12.04.5 LTS with Citrix Receiver installed, While logging in, the login was Successful But when Tried to Connect through RDP it fails and shows the error:

'You have not chosen to trust "DigiCert Hish Assurance Server CA", the issuer of the server's security certificate (SSL error 61)"'

Tried installing certificate, and tried to copy and rehash the certificate to /Citrix/ICAClient/keystore/cacerts/. But shows the error:

unable to load certificate
140085276386976:error:0906D06C:PEM routines:PEM_read_bio:no start line:pem_lib.c:696:Expecting: TRUSTED CERTIFICATE
DigiCertSHA2HighAssuranceServerCA.crt => .0
unable to load certificate
140703055140512:error:0906D06C:PEM routines:PEM_read_bio:no start line:pem_lib.c:696:Expecting: TRUSTED CERTIFICATE
WARNING: Skipping duplicate certificate DigiCertSHA2HighAssuranceServerCA.crt
---
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-34-generic.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: karthikeyann 2417 F.... pulseaudio
BuildID: 20140715215003
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfeaf8000 irq 44'
   Mixer name : 'Realtek ALC662 rev1'
   Components : 'HDA:10ec0662,103c2a8c,00100101'
   Controls : 43
   Simple ctrls : 20
Channel: Unavailable
DistroRelease: Ubuntu 12.04
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationMedia: Custom 12.04 - Release amd64
IpRoute:
 default via 192.168.168.168 dev eth0 proto static
 169.254.0.0/16 dev eth0 scope link metric 1000
 172.16.223.0/24 dev vmnet8 proto kernel scope link src 172.16.223.1
 192.168.10.0/24 dev vmnet1 proto kernel scope link src 192.168.10.1
 192.168.168.0/24 dev eth0 proto kernel scope link src 192.168.168.52 metric 1
Locales: extensions.sqlite corrupt or missing
MarkForUpload: True
Package: firefox 31.0+build1-0ubuntu0.12.04.1
PackageArchitecture: amd64
PrefSources: prefs.js
ProcEnviron:
 LANGUAGE=en_US:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.13.0-34.60~precise1-generic 3.13.11.4
Profiles: Profile0 (Default) - LastVersion=31.0/20140715215003 (In use)
RelatedPackageVersions:
 adobe-flashplugin 1:20151228.1-0ubuntu0.12.04.1
 rhythmbox-mozilla 2.96-0ubuntu4.3
 totem-mozilla 3.0.1-0ubuntu21.1
 gnome-shell 3.4.1-0ubuntu2
RfKill:

RunningIncompatibleAddons: False
Tags: precise running-unity
Themes: extensions.sqlite corrupt or missing
Uname: Linux 3.13.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: sambashare
WifiSyslog:

dmi.bios.date: 03/21/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 6.07
dmi.board.name: 2A8C
dmi.board.vendor: FOXCONN
dmi.board.version: 1.1
dmi.chassis.asset.tag: INA114XPGK
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr6.07:bd03/21/2011:svnHewlett-Packard:pnCQ3520IX:pvr:rvnFOXCONN:rn2A8C:rvr1.1:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: CQ3520IX
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1548670/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
description: updated
Revision history for this message
yuehan (nae-ioan) wrote :

Hi,

Thank you for taking the time to report this issue and helping to make Ubuntu better
Can you check Bug #693353 ? It sound similar with this one.
There is also a suggested workaround.

If the proposed solution does not work in your case , can you please include some logs, relevant to this issue.The minimum information that should be included in a bug report:
$ uname -a > uname-a.log
$ lsb_release -a
$ cat /proc/version_signature > version.log
$ dmesg > dmesg.log
$ sudo lspci -vvnn > lspci-vvnn.log

You can use the shell command : apport-collect BUGNUMBER

Thank you

affects: ubuntu → firefox (Ubuntu)
Revision history for this message
yuehan (nae-ioan) wrote :

I believe the package is firefox

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
Karthikeyan (karthikeyann) wrote : AlsaDevices.txt

apport information

tags: added: apport-collected precise running-unity
description: updated
Revision history for this message
Karthikeyan (karthikeyann) wrote : AplayDevices.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : ArecordDevices.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : BootDmesg.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : Dependencies.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : IpAddr.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : IwConfig.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : Lspci.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : PciMultimedia.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : PciNetwork.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : Plugins.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : Prefs.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Karthikeyan (karthikeyann) wrote : PulseList.txt

apport information

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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