WIFI not working on Acer Aspire E5-573

[Sandeep Singh]

I have installed Linux Mint 17.2 Mate(64bit) on my new Acer Aspire E5-573. I am having a problem with wifi. Wireless connection is not working, only wired connection is working.

I have a Qualcomm Atheros Device 0042 Wifi card.

Here is a output.

splinter@splinter ~ $ inxi -Fxz
System: Host: splinter Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2) Desktop: N/A Distro: Linux Mint 17.2 Rafaela
Machine: System: Acer product: Aspire E5-573 version: V3.72
           Mobo: Acer model: ZORO_BH version: Type2 - A01 Board Version Bios: Insyde version: V1.11 date: 04/20/2015
CPU: Dual core Intel Core i3-4005U CPU (-HT-MCP-) cache: 3072 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6784.64
           Clock Speeds: 1: 1700.00 MHz 2: 1700.00 MHz 3: 1700.066 MHz 4: 1699.867 MHz
Graphics: Card: Intel Haswell-ULT Integrated Graphics Controller bus-ID: 00:02.0
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1366x768@60.0hz
           GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
Audio: Card-1: Intel Lynx Point-LP HD Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2: Intel Haswell-ULT HD Audio Controller driver: snd_hda_intel bus-ID: 00:03.0
           Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic
Network: Card-1: Qualcomm Atheros Device 0042 bus-ID: 03:00.0
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 ver: 2.3LK-NAPI port: 3000 bus-ID: 02:00.0
           IF: eth0 state: down mac: <filter>
Drives: HDD Total Size: 1032.1GB (0.5% used) 1: id: /dev/sda model: WDC_WD10JPVX size: 1000.2GB
           2: id: /dev/sdb model: SD/MMC size: 31.9GB
Partition: ID: / size: 230G used: 4.9G (3%) fs: ext4 ID: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 41.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info: Processes: 189 Uptime: 19 min Memory: 336.0/3879.3MB Runlevel: 2 Gcc sys: 4.8.4
           Client: Shell (bash 4.3.11) inxi: 1.9.17

splinter@splinter ~ $ sudo rfkill list all
0: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no
1: acer-wireless: Wireless LAN
 Soft blocked: no
 Hard blocked: no

Please help.
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: splinter 1891 F.... pulseaudio
 /dev/snd/controlC0: splinter 1891 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=0483444a-0d9a-4215-b36b-4aee75fd9ec0
InstallationDate: Installed on 2015-08-10 (0 days ago)
InstallationMedia: Linux Mint 17.2 "Rafaela" - Release amd64 20150627
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Acer Aspire E5-573
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-38-generic root=UUID=ce5d744c-0341-42b5-af57-4da5721790d8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-38.52~14.04.1-generic 3.16.7-ckt10
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-38-generic N/A
 linux-backports-modules-3.16.0-38-generic N/A
 linux-firmware 1.127.12
Tags: rafaela
Uname: Linux 3.16.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/20/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.11
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ZORO_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.11:bd04/20/2015:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-573
dmi.product.version: V3.72
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1483494

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.2 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-rc6-unstable/

[Sandeep Singh (crazzyshooter)]

Not working on linux mint either. :(

[penalvch (penalvch)]

Sandeep Singh, could you please test for this with the latest release of Ubuntu (not Mint) via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

If reproducible, please execute the following in Ubuntu via a terminal:
apport-collect 1483494

[Mr Bill (fnoz123-foo)]

Did this issue ever get resolved?

[Sandeep Singh (crazzyshooter)]

Thank you christoper for providing a latest iso tested image. I burned a ISO and tried to check on my laptop.

This iso has a bug. After installation, when i restarted my laptop for a very first time. I got a strange error and i couldn't able to use anything. Screenshot attached.

So many bugs. Now mouse pad is not even detecting. I don't think this is ever gonna resolve. I bought a new laptop just for linux but now i have no choice but to use windows(which i always hated).

Advice to those who love linux, don't ever purchase laptop with latest hardware.

[penalvch (penalvch)]

Sandeep Singh, thanks for testing that. Would one release back give you a testable environment via http://releases.ubuntu.com/vivid/ ?

[Michael Stenta (mstenta)]

I can confirm that this is an issue.

I dug into this a bit and found that the Qualcomm Atheros 168c:0042 is not yet supported in the Linux kernel Ath10k drivers (0041 was just added recently).

[Michael Stenta (mstenta)]

PS: I installed Ubuntu 14.04 clean on my Acer Apsire E5-573G with 3.19 kernel. Then I updated my kernel to 4.2.3. Neither worked.

[penalvch (penalvch)]

Michael Stenta, to track hardware and increase priority, it will help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Michael Stenta (mstenta)]

Thanks Christopher - I'm new to launchpad issue queues - not 100% familiar with the standard procedures...

I tried running "ubuntu-bug linux" on the laptop in question (Acer E5-573G), but received:

"It appears you are currently running a mainline kernel. It would be better to report this bug upstream at http://bugzilla.kernel.org/ so that the upstream kernel developers are aware of the issue. If you'd still like to file a bug against the Ubuntu kernel, please boot with an official Ubuntu kernel and re-file."

I assume that is because I am running the 4.2.3 kernel. Should I switch back to 3.19, and try again? Or should this bug be posted upstream instead?

Also, I found this issue which is exactly the same (and reported by the same person): https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1484159

Should they be merged? Or should this all be pushed upstream? Again, sorry for my unfamiliarity with procedure here...

[penalvch (penalvch)]

Michael Stenta, you need to use the default Ubuntu kernel (not mainline) when using apport-collect.

However, reporting to bugzilla is the wrong venue as it is legacy, and reporting upstream at all is premature as you are using an old kernel that isn't supported anymore.

Regarding this report, the original reporter would want to provide the previously requested information first, before merging as this report is easier to work with. The results may be integrated into the other report then.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Frank Kinscherff (fkinscherff)]

I do have the same card installed. According to Acer datasheet the integrated WiFi card uses Wireless LAN Standard IEEE 802.11ac, which is pretty new. Could it be, that the driver is not ready yet?.

I'am running on my laptop:

$uname -a
Linux wotan 4.2.0-25-generic #30-Ubuntu SMP Mon Jan 18 12:31:50 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

Please advice how to proceed. can do some

Thanks

Frank

P.S. I can help w/ some troubleshooting, but I'm not an expert in Wifi drivers. So please give me detailed instructions so I can support you w/ input.

[penalvch (penalvch)]

Frank Kinscherff, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Frank Kinscherff (fkinscherff)]

Hi Christopher,

thanks for your fast response.

The Wifi I have in my Laptop has the following specs:

Card-2: Qualcomm Atheros Device 0042 bus-ID: 03:00.0
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
It should support IEEE 802 b/g/n(150,300MB) and ac.

I have attached two Pictures regarding status off Networkmanager and more..

Will send the in a minute. Have to get an LAN connection established.

Regards

Frank

2016-01-31 16:35 GMT+01:00 Christopher M. Penalver <
<email address hidden>>:

> Frank Kinscherff, it will help immensely if you filed a new report with
> the Ubuntu repository kernel (not mainline/upstream) via a terminal:
> ubuntu-bug linux
>
> Please feel free to subscribe me to it.
>
> For more on why this is helpful, please see
> https://wiki.ubuntu.com/ReportingBugs.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1483494
>
> Title:
> WIFI not working on Acer Aspire E5-573
>
> Status in linux package in Ubuntu:
> Expired
>
> Bug description:
> I have installed Linux Mint 17.2 Mate(64bit) on my new Acer Aspire
> E5-573. I am having a problem with wifi. Wireless connection is not
> working, only wired connection is working.
>
> I have a Qualcomm Atheros Device 0042 Wifi card.
>
> Here is a output.
>
> splinter@splinter ~ $ inxi -Fxz
> System: Host: splinter Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc:
> 4.8.2) Desktop: N/A Distro: Linux Mint 17.2 Rafaela
> Machine: System: Acer product: Aspire E5-573 version: V3.72
> Mobo: Acer model: ZORO_BH version: Type2 - A01 Board Version
> Bios: Insyde version: V1.11 date: 04/20/2015
> CPU: Dual core Intel Core i3-4005U CPU (-HT-MCP-) cache: 3072 KB
> flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6784.64
> Clock Speeds: 1: 1700.00 MHz 2: 1700.00 MHz 3: 1700.066 MHz
> 4: 1699.867 MHz
> Graphics: Card: Intel Haswell-ULT Integrated Graphics Controller
> bus-ID: 00:02.0
> X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa)
> Resolution: 1366x768@60.0hz
> GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0
> Mesa 10.1.3 Direct Rendering: Yes
> Audio: Card-1: Intel Lynx Point-LP HD Audio Controller driver:
> snd_hda_intel bus-ID: 00:1b.0
> Card-2: Intel Haswell-ULT HD Audio Controller driver:
> snd_hda_intel bus-ID: 00:03.0
> Sound: Advanced Linux Sound Architecture ver:
> k3.16.0-38-generic
> Network: Card-1: Qualcomm Atheros Device 0042 bus-ID: 03:00.0
> IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
> Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit
> Ethernet Controller
> driver: r8169 ver: 2.3LK-NAPI port: 3000 bus-ID: 02:00.0
> IF: eth0 state: down mac: <filter>
> Drives: HDD Total Size: 1032.1GB (0.5% used) 1: id: /dev/sda model:
> WDC_WD10JPVX size: 1000.2GB
> 2: id: /dev/sdb model: SD/MMC size: 31.9GB
> Partition: ID: / size: 230G used: 4.9G (3%) fs: ext4 ID: swap-1 size:
> 8.19GB used: 0.00GB (0%) fs: swap
> RAID: No RAID devices detected - /proc/...