Ubuntu
hplip package

HP laserjet 1018 no longer works

Bug #1460080 reported by Tristram Shorter
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Incomplete
Undecided
Unassigned
hplip (Ubuntu)
Incomplete
Undecided
Till Kamppeter

Bug Description

My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
As of now:
listed printers are: Canon ip1900 series
                                   HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
                                                                       Description: Hewlett-Packard HP LaserJet 1018
                                                                       Location: tristram-Aspire-5570Z
                                                                       Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
                                                                       Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
                                                                       Printer state: Idle - Sending data to printer.

Trying to print a test page produces a little box that says: "Submitted - Test page submitted as job (whatever)"
Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads:
                                                                       Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin

I pressed the "Print Test Page" button, and got: "Submitted - Test page submitted as job 64". As usual, nothing happens.
All this time, the printer is turned on, and connected to my laptop via USB cable, needless to say. On viewing Document print status I have: Job: 64 /User: tristram /Document: Test Page / Printer: Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / Status (printer appears with a red sign) : Stopped - Printer error
On viewing job attributes, I have (for instance, a screen shot would be really useful here):
job-more-info: http://localhost:631/jobs/64 (...)
job-printer-state-message: Filter failed
job-printer-state-reasons: ['hplip.plugin-error'] (...)
job-state-reasons: job-completed-with-errors (...)

There's more info in this report, but I don't know what you need...

I hope this is enough for you people to work on. Meanwhile, I'm seriously thinking of downgrading my Ubuntu version to what it was before, and HPLIP also, except that I don't know for sure what the working version was....

Thank you very much,

Tristram

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4.1
ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6
Uname: Linux 3.19.0-18-generic i686
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: i386
CupsErrorLog:
 E [29/May/2015:09:53:50 -0300] [cups-deviced] PID 12270 (hpfax) stopped with status 1!
 E [29/May/2015:09:54:39 -0300] [cups-deviced] PID 12722 (hpfax) stopped with status 1!
 W [29/May/2015:09:55:28 -0300] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Hewlett-Packard-HP-LaserJet-1018-Gray..' already exists
CurrentDesktop: Unity
Date: Fri May 29 10:00:31 2015
InstallationDate: Installed on 2015-01-15 (134 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release i386 (20141022.1)
Lpstat:
 device for Canon-iP1900-series: usb://Canon/iP1900%20series?serial=C6EDE8
 device for Hewlett-Packard-HP-LaserJet-1018: usb://HP/LaserJet%201018?serial=LF04EKT
MachineType: Acer, inc. Aspire 5570Z
Papersize: letter
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
PpdFiles:
 Canon-iP1900-series: Canon iP1900 series Ver.3.90
 Hewlett-Packard-HP-LaserJet-1018: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-18-generic root=UUID=cb168c94-8297-42bf-9400-5acfcb55fdb2 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to vivid on 2015-04-24 (34 days ago)
dmi.bios.date: 04/10/07
dmi.bios.vendor: Acer
dmi.bios.version: v1.3505
dmi.board.name: Prespa1
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv1.3505:bd04/10/07:svnAcer,inc.:pnAspire5570Z:pvrNotApplicable:rvnAcer,Inc.:rnPrespa1:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 5570Z
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.

Revision history for this message
Tristram Shorter (tdshorter) wrote :
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Can you run

hp-plugin

in a terminal window and follow the instructions on the screen.

Changed in hplip (Ubuntu):
status: New → Incomplete
Changed in hplip:
status: New → Incomplete
Revision history for this message
Tristram Shorter (tdshorter) wrote : RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Download full text (6.3 KiB)

Hi Till,

I typed in "hp-plugin" in the terminal but I got and error (see file please). What did I do wrong?

Thanks,

Tristram

> Date: Fri, 29 May 2015 15:31:18 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> Can you run
>
> hp-plugin
>
> in a terminal window and follow the instructions on the screen.
>
> ** Changed in: hplip (Ubuntu)
> Status: New => Incomplete
>
> ** Also affects: hplip
> Importance: Undecided
> Status: New
>
> ** Changed in: hplip
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HP Linux Imaging and Printing:
> Incomplete
> Status in hplip package in Ubuntu:
> Incomplete
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
> Description: Hewlett-Packard HP LaserJet 1018
> Location: tristram-Aspire-5570Z
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> Printer state: Idle - Sending data to printer.
>
> Trying to print a test page produces a little box that says: "Submitted - Test page submitted as job (whatever)"
> Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads:
> Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin
>
> I pressed the "Print Test Page" button, and got: "Submitted - Test page submitted as job 64". As usual, nothing happens.
> All this time, the print...

Read more...

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Which is the HPLIP which you have actually installed? Is it the 3.15.2 which is part of Ubuntu 15.04 or did you install an HPLIP directly from HP's site (3.15.4)? I ask because you get

Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin

but the automatically added info in this bug report reads:

Package: hplip 3.15.2-0ubuntu4.1

Note that your Ubuntu package of HPLIP (3.15.2-0ubuntu4.1) has bug 1422004 fixed. The version from HP does not necessarily contain this fix.

Revision history for this message
Tristram Shorter (tdshorter) wrote :
Download full text (6.8 KiB)

Hi Till!

Thank you for your time: I've tried to work out what my version of HPLIP is, but haven't managed. However, on starting up my computer, I get the following error: (please see adjoined files). On opening the dash, clicking on HPLIP Toolbox produces no result at all. I've also tried some commands on the terminal, but haven't had any success there either.
Sorry about being such a newby.

Thanks again,

Tristram

> Date: Sat, 30 May 2015 00:04:04 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> Which is the HPLIP which you have actually installed? Is it the 3.15.2
> which is part of Ubuntu 15.04 or did you install an HPLIP directly from
> HP's site (3.15.4)? I ask because you get
>
> Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary
> plugin
>
> but the automatically added info in this bug report reads:
>
> Package: hplip 3.15.2-0ubuntu4.1
>
> Note that your Ubuntu package of HPLIP (3.15.2-0ubuntu4.1) has bug
> 1422004 fixed. The version from HP does not necessarily contain this
> fix.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HP Linux Imaging and Printing:
> Incomplete
> Status in hplip package in Ubuntu:
> Incomplete
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
> Description: Hewlett-Packard HP LaserJet 1018
> Location: tristram-Aspire-5570Z
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> Printer state: Idle - Sending data to printer.
>
> Trying to ...

Read more...

Revision history for this message
Tristram Shorter (tdshorter) wrote :
Download full text (6.8 KiB)

Hi Till!

Thank you for your time: I've tried to work out what my
version of HPLIP is, but haven't managed. However, on starting up my
computer, I get the following error: (please see adjoined files). On
opening the dash, clicking on HPLIP Toolbox produces no result at all.
I've also tried some commands on the terminal, but haven't had any
success there either.
Sorry about being such a newby.

Thanks again,

Tristram

> Date: Sat, 30 May 2015 00:04:04 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> Which is the HPLIP which you have actually installed? Is it the 3.15.2
> which is part of Ubuntu 15.04 or did you install an HPLIP directly from
> HP's site (3.15.4)? I ask because you get
>
> Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary
> plugin
>
> but the automatically added info in this bug report reads:
>
> Package: hplip 3.15.2-0ubuntu4.1
>
> Note that your Ubuntu package of HPLIP (3.15.2-0ubuntu4.1) has bug
> 1422004 fixed. The version from HP does not necessarily contain this
> fix.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HP Linux Imaging and Printing:
> Incomplete
> Status in hplip package in Ubuntu:
> Incomplete
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
> Description: Hewlett-Packard HP LaserJet 1018
> Location: tristram-Aspire-5570Z
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> Printer state: Idle - Sending data to printer.
>
> Tryi...

Read more...

Revision history for this message
Matthew Paul Thomas (mpt) wrote :

Tristram, you can find out which version of hplip you have installed by entering "dpkg -s hplip | grep Version" (without quotes) in a terminal.

Meanwhile, someone else is experiencing the same symptoms with Ubuntu 14.04.
<https://lists.ubuntu.com/archives/ubuntu-devel-discuss/2015-July/015605.html>

Changed in hplip (Ubuntu):
status: Incomplete → New
Will Cooke (willcooke)
Changed in hplip (Ubuntu):
assignee: nobody → Till Kamppeter (till-kamppeter)
Revision history for this message
Tristram Shorter (tdshorter) wrote :
Download full text (6.3 KiB)

Hi Till!

Sorry I didn't answer before. I was at home, not near the hp printer.

I have again tried to print. As I had uninstalled HPLIP, I re-installed it. The version is now: 3.15.4. Device Manager Version 15.0 (Qt4).

It still doesn't work.

I get a notice which says: Print job failed - required plugin missing.

If you could help I would be really grateful.

Best regards,

Tristram

> Date: Mon, 27 Jul 2015 13:59:31 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> ** Changed in: hplip (Ubuntu)
> Assignee: (unassigned) => Till Kamppeter (till-kamppeter)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HPLIP:
> Incomplete
> Status in hplip package in Ubuntu:
> New
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
> Description: Hewlett-Packard HP LaserJet 1018
> Location: tristram-Aspire-5570Z
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> Printer state: Idle - Sending data to printer.
>
> Trying to print a test page produces a little box that says: "Submitted - Test page submitted as job (whatever)"
> Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads:
> Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin
>
> I pressed the "Print Test Page" button, and got: "Submitted - Test page submitted as job 64". As usual, nothing happens.
> Al...

Read more...

Revision history for this message
goutam (goutamkk) wrote :

Hi Tristram,

Run command 'sudo hp-plugin' in terminal to install the plugin files required by this printer.

Thanks,
Goutam

Revision history for this message
Tristram Shorter (tdshorter) wrote :
Download full text (6.4 KiB)

Hi Goutam,

I tried sudo hp-plugin, three times, without success. I get the result you see in the screenshot I am including above.

Apparently it's a problem with the URI of the printer. On checking the properties of the printer I found this:
Device URI: usb//HP/LaserJet%201018?serial=LF04EKT

I tried editing it to:

Device URI: socket://localhost:9100

but it didn't do any good.

Any help you can give me on this would be profoundly appreciated.

Thanks a lot,

Tristram

> Date: Wed, 12 Aug 2015 04:13:37 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> Hi Tristram,
>
> Run command 'sudo hp-plugin' in terminal to install the plugin files
> required by this printer.
>
> Thanks,
> Goutam
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HPLIP:
> Incomplete
> Status in hplip package in Ubuntu:
> New
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
> Description: Hewlett-Packard HP LaserJet 1018
> Location: tristram-Aspire-5570Z
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> Printer state: Idle - Sending data to printer.
>
> Trying to print a test page produces a little box that says: "Submitted - Test page submitted as job (whatever)"
> Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads:
> Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin
>
> I pres...

Read more...

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

The URI must be something using the "hp" CUPS backend, either hp:/usb/... or hp:/net/.... I have

hp:/usb/Deskjet_2640_series?serial=BR52AFC2TR0601
hp:/net/Deskjet_2540_series?zc=HP5CB901E7DDC7

but my printers do not need the plugin.

Revision history for this message
Tristram Shorter (tdshorter) wrote :
Download full text (6.5 KiB)

Hi Till!

Thank you for answering...

Well, I have two versions of an HP 1018 printer in my list of printers, so I desabled the one called "Hewlett-Packard-HP-LaserJet-1018, which hp-check doesn't seem to recognise as a printer ("Type: Unknown"), and enabled the other one. There is still a problem, however, apparently with the HP_Laserjet_1018.ppd file....

I'm including the output of the hp-check -t command.

Thank you for your time.

Regards,
Tristram

> Date: Tue, 3 Nov 2015 15:25:56 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> The URI must be something using the "hp" CUPS backend, either
> hp:/usb/... or hp:/net/.... I have
>
> hp:/usb/Deskjet_2640_series?serial=BR52AFC2TR0601
> hp:/net/Deskjet_2540_series?zc=HP5CB901E7DDC7
>
> but my printers do not need the plugin.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HPLIP:
> Incomplete
> Status in hplip package in Ubuntu:
> New
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
> Description: Hewlett-Packard HP LaserJet 1018
> Location: tristram-Aspire-5570Z
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> Printer state: Idle - Sending data to printer.
>
> Trying to print a test page produces a little box that says: "Submitted - Test page submitted as job (whatever)"
> Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads:
> ...

Read more...

Revision history for this message
Tristram Shorter (tdshorter) wrote : FW: [Bug 1460080] Re: HP laserjet 1018 no longer works
Download full text (7.5 KiB)

Hi again...

More updates: the printer somehow printed a test page, which made me think perhaps all was now ok. However, attempts to print from Firefox's adobe add-on, and from the Text Editor, failed. On opening the HP device manager I got an error alert, as in the picture I've adjoined..

I don't know what I'm doing wrong, and I'm really sorry to be such a bother to you people, but I don't seem to be able to solve this on my own.

Looking again at the Printer test page, I see it gives a blank, for the parameter Printer Location: which is a bit odd. The report from hp-check gives the uri as
Device URI: hp:/usb/HP_LaserJet_1018?serial=LF04EKT
, which looks ok, I think?

Well, I'll leave this in your hands, as I have no idea on what to do next.

Best regards, and thanks,

Tristram

From: <email address hidden>
To: <email address hidden>
Subject: RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Date: Tue, 3 Nov 2015 14:01:35 -0300

Hi Till!

Thank you for answering...

Well, I have two versions of an HP 1018 printer in my list of printers, so I desabled the one called "Hewlett-Packard-HP-LaserJet-1018, which hp-check doesn't seem to recognise as a printer ("Type: Unknown"), and enabled the other one. There is still a problem, however, apparently with the HP_Laserjet_1018.ppd file....

I'm including the output of the hp-check -t command.

Thank you for your time.

Regards,
Tristram

> Date: Tue, 3 Nov 2015 15:25:56 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> The URI must be something using the "hp" CUPS backend, either
> hp:/usb/... or hp:/net/.... I have
>
> hp:/usb/Deskjet_2640_series?serial=BR52AFC2TR0601
> hp:/net/Deskjet_2540_series?zc=HP5CB901E7DDC7
>
> but my printers do not need the plugin.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HPLIP:
> Incomplete
> Status in hplip package in Ubuntu:
> New
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP L...

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Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Please follow the instructions of the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems for printing the test page.

Changed in hplip (Ubuntu):
status: New → Incomplete
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