Bug #1449621 “Connecting to external display turns off laptop sc...” : Bugs : xorg package : Ubuntu

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Samuel (samuel-negusse) wrote on 2015-04-28:

#1

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penalvch (penalvch) wrote on 2015-05-02:

#2

Samuel, thank you for reporting this and helping make Ubuntu better. Could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Samuel (samuel-negusse) wrote on 2015-05-02: Re: [Bug 1449621] Re: Connecting to external display turns off laptop screen

#3

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Thanks, my laptop is Hewlett-Packard HP Pavilion m6 -1035dx . Here is the
exact model on hp:
http://support.hp.com/us-en/document/c03383025
Thank you.

On Sat, May 2, 2015 at 9:00 AM Christopher M. Penalver <
<email address hidden>> wrote:

> Samuel, thank you for reporting this and helping make Ubuntu better.
> Could you please provide the full computer model as noted on the sticker
> of the computer itself (not from the Bug Description)?
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1449621
>
> Title:
> Connecting to external display turns off laptop screen
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> I'm using HP Pavilion m6 laptop with AMD A10. Connecting to external
> monitor using normal VGA cable causes laptop monitor to turn off
> permanently. disconnecting external display does not do anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8.1
> ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7
> Uname: Linux 3.16.0-33-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.14.1-0ubuntu3.8
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Tue Apr 28 08:16:50 2015
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> DpkgLog:
>
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7660G]
> [1002:9900] (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company Device [103c:18a6]
> InstallationDate: Installed on 2015-03-30 (28 days ago)
> InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
> MachineType: Hewlett-Packard HP Pavilion m6 Notebook PC
> ProcEnviron:
> LANGUAGE=en_US
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-33-generic
> root=UUID=0694a3e0-7768-4daa-837f-17aa85fc5462 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/23/2013
> dmi.bios.vendor: Insyde
> dmi.bios.version: F.35
> dmi.board.asset.tag: Base Board Asset Tag
> dmi.board.name: 18A6
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: 74.80
> dmi.chassis.asset.tag: Chassis Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: Hewlett-Packard
> dmi.chassis.version: Chassis Version
> dmi.modalias:
> dmi:bvnInsyde:bvrF.35:bd09/23/2013:svnHewlett-Packard:pnHPPavilionm6NotebookPC:pvr0791100000205610000620100:rvnHewlett-Packard:rn18A6:rvr74.80:cvnHewlett-Packard:ct10:cvrChassisVersion:
> dmi....

Thanks, my laptop is Hewlett-Packard HP Pavilion m6 -1035dx . Here is the
exact model on hp:
http://support.hp.com/us-en/document/c03383025
Thank you.

On Sat, May 2, 2015 at 9:00 AM Christopher M. Penalver <
christopher.m.penalver@gmail.com> wrote:

> Samuel, thank you for reporting this and helping make Ubuntu better.
> Could you please provide the full computer model as noted on the sticker
> of the computer itself (not from the Bug Description)?
>
> ** Changed in: xorg (Ubuntu)
>    Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1449621
>
> Title:
>   Connecting to external display turns off laptop screen
>
> Status in xorg package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I'm using HP Pavilion m6 laptop with AMD A10. Connecting to external
>   monitor using normal VGA cable causes laptop monitor to turn off
>   permanently. disconnecting external display does not do anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: xorg 1:7.7+1ubuntu8.1
>   ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7
>   Uname: Linux 3.16.0-33-generic x86_64
>   .tmp.unity.support.test.0:
>
>   ApportVersion: 2.14.1-0ubuntu3.8
>   Architecture: amd64
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: compiz
>   CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
>   CompositorUnredirectFSW: true
>   CurrentDesktop: Unity
>   Date: Tue Apr 28 08:16:50 2015
>   DistUpgraded: Fresh install
>   DistroCodename: trusty
>   DistroVariant: ubuntu
>   DpkgLog:
>
>   ExtraDebuggingInterest: Yes, if not too technical
>   GraphicsCard:
>    Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7660G]
> [1002:9900] (prog-if 00 [VGA controller])
>      Subsystem: Hewlett-Packard Company Device [103c:18a6]
>   InstallationDate: Installed on 2015-03-30 (28 days ago)
>   InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
>   MachineType: Hewlett-Packard HP Pavilion m6 Notebook PC
>   ProcEnviron:
>    LANGUAGE=en_US
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-33-generic
> root=UUID=0694a3e0-7768-4daa-837f-17aa85fc5462 ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 09/23/2013
>   dmi.bios.vendor: Insyde
>   dmi.bios.version: F.35
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: 18A6
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 74.80
>   dmi.chassis.asset.tag: Chassis Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.modalias:
> dmi:bvnInsyde:bvrF.35:bd09/23/2013:svnHewlett-Packard:pnHPPavilionm6NotebookPC:pvr0791100000205610000620100:rvnHewlett-Packard:rn18A6:rvr74.80:cvnHewlett-Packard:ct10:cvrChassisVersion:
>   dmi.product.name: HP Pavilion m6 Notebook PC
>   dmi.product.version: 0791100000205610000620100
>   dmi.sys.vendor: Hewlett-Packard
>   version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1
>   version.ia32-libs: ia32-libs N/A
>   version.libdrm2: libdrm2 2.4.56-1~ubuntu2
>   version.libgl1-mesa-dri: libgl1-mesa-dri N/A
>   version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>   xserver.bootTime: Tue Apr 28 08:02:11 2015
>   xserver.configfile: default
>   xserver.errors:
>
>   xserver.logfile: /var/log/Xorg.0.log
>   xserver.version: 2:1.16.0-1ubuntu1.2~trusty2
>   xserver.video_driver: radeon
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1449621/+subscriptions
>

Revision history for this message

penalvch (penalvch) wrote on 2015-05-03:

#4

Samuel, as per http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-m6-1000-Entertainment-Notebook-PC-series/5259226/model/5273903 an update to your computer's buggy and outdated BIOS is available (F.36). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-07-03:

#5

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

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Connecting to external display turns off laptop screen

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Connecting to external display turns off laptop screen

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