Canon MX310 printer hangs when printing LibreOffice Writer doc
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
New Linux user reports problem printing letters from Lenovo T60 with Linux Mint 17 (Qiana) on Canon MX310 printer using LibreOffice 4.2.4.2.
I've borrowed the printer and done a fresh install of Mint 17 and Ubuntu 14.04 and reproduced the problem on both systems. A short letter prints to completion as far as the computer is concerned and is removed from the print queue. The printer prints the full text but does not eject the page, and the display shows "PRINTING...". The paper has to be manually pulled out of the printer and it has to be power cycled to resume normal operation.
I will attach the document used.
I've turned on the error log, but it's about 14MB, rather large to upload.
I'll be returning the printer today, and travelling for perhaps a week, but after that I'm keen to resume investigation, though this is my first time with a printer problem so I'll be appreciating any guidance.
In contrast, printing from Firefox and Gedit have not shown any problem.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.1
ProcVersionSign
Uname: Linux 3.13.0-30-generic i686
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: i386
CurrentDesktop: Unity
Date: Tue Jul 22 11:52:10 2014
InstallationDate: Installed on 2014-07-14 (7 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
Lpstat: device for MX310-series: usb://Canon/
MachineType: LENOVO 1706W5K
Papersize: a4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles: MX310-series: Canon MX310 series - CUPS+Gutenprint v5.2.10-pre2
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/21/2006
dmi.bios.vendor: LENOVO
dmi.bios.version: 7BET45WW (1.05 )
dmi.board.name: 1706W5K
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.name: 1706W5K
dmi.product.
dmi.sys.vendor: LENOVO
Changed in cups (Ubuntu): | |
status: | Confirmed → Triaged |
tags: | removed: apparmor |
lsusb:
Bus 001 Device 007: ID 04a9:1728 Canon, Inc. MX310 ser
$ ls -l /dev/usb/lp* /dev/bus/usb/*/* usb/001/ 001 usb/001/ 007 usb/002/ 001 usb/002/ 005 usb/003/ 001 usb/004/ 001 usb/005/ 001 usb/005/ 002 usb/005/ 003
crw-rw-r-- 1 root root 189, 0 Jul 21 19:49 /dev/bus/
crw-rw-r--+ 1 root lp 189, 6 Jul 21 19:49 /dev/bus/
crw-rw-r-- 1 root root 189, 128 Jul 21 19:49 /dev/bus/
crw-rw-r-- 1 root root 189, 132 Jul 21 19:49 /dev/bus/
crw-rw-r-- 1 root root 189, 256 Jul 21 19:49 /dev/bus/
crw-rw-r-- 1 root root 189, 384 Jul 21 19:49 /dev/bus/
crw-rw-r-- 1 root root 189, 512 Jul 21 19:49 /dev/bus/
crw-rw-r-- 1 root root 189, 513 Jul 21 19:49 /dev/bus/
crw-rw-r-- 1 root root 189, 514 Jul 21 19:49 /dev/bus/
crw-rw---- 1 root lp 180, 0 Jul 21 19:49 /dev/usb/lp0
crw-rw---- 1 root lp 180, 1 Jul 21 19:49 /dev/usb/lp1
$ sudo usb_printerid /dev/usb/lp0 CMD:BJL, BJRaster3, BSCCe,PLI; SOJ:TXT01; MDL:MX310 series; CLS:PRINTER; DES:Canon MX310 series; VER:1.040; STA:10; HRI:EU; MSI:E3;
GET_DEVICE_ID string:
MFG:Canon;
$ sudo usb_printerid /dev/usb/lp1 CMD:MultiPASS 2.1;MDL:MX310 series FAX;CLS: PRINTER; DES:Canon MX310 series FAX;
GET_DEVICE_ID string:
MFG:Canon;
$ lpinfo -v MX310%20series? serial= 470CDE& interface= 1 MX310%20series% 20FAX?serial= 470CDE& interface= 2
network https
network http
network ipp
network ipps
network socket
network lpd
network ipp14
direct usb://Canon/
direct usb://Canon/
direct hp
network smb
direct hpfax
$
Cups 1.7.2