Cannot print double-sided on Officejet 8610.

[Jesse S]

I just bought an Officejet Pro 8610 because of the Linux support. My system is Ubuntu 12.04.4, so I installed HPLIP 3.14.6 using the installer. I haven't been able to get the duplexer to work properly using the HPLIP driver.

I have set up the printer twice using the Ubuntu "New printer" wizard. It is found and installed ok using the "HP Linux Imaging and Printing (HPLIP)" option over the network, and printing/scanning works fine--but only single-sided. The "Duplexer installed" option is enabled in the properties.

I created a two page document in Libreoffice and went to print. The Officejet 8610 is selected by default, and I click "Properties" to select double-sided. I can select double-sided, click "Ok", then "Print", and both pages print properly but single-sided. I noticed that if I select double-sided in Properties, click Ok, then go back into Properties, the dialog has reset to the default (single-sided). It's also worth mentioning that I can't select Duplex at all unless I change the Paper size from "Letter" to "Letter AutoDuplex". The Libreoffice dialog does show "Duplexer Installed" = Enabled under the Print > Properties > Device tab.

I also tried from Evince, the PDF viewer. There I can't select to print double-sided even if I change the paper size to "Letter AutoDuplex".

Duplex has worked the odd time that I tried, but not in a way that's reproducible. I've gone through a lot of paper trying to figure this out.

[Jesse S (jdschwa)]

Also reproduced on ubuntu 14.04 with HPLIP 3.14.4. The duplexer initially worked with gutenprint + the system provided HPLIP 3.14.3 Officejet 8600 PPD, but I installed 3.14.4 so the scanner would work. I then uninstalled HPLIP 3.14.4, re-installed the HPLIP 3.14.3 from apt, and tried gutenprint again and now it won't duplex either.

[goutam kodu (goutam-hplip)]

Hi Jesse,

We are sorry for our late response.
Thank you for reporting this issue. While we analyze the cause of this issue can you provide us more information on this bug.

Please run command 'sudo hp-logcapture' in terminal. This should generate hplip_troubleshoot_logs.tar.gz file in the current directory. Please attach this file here.

Thanks,
Goutam

[mmalmeida (mmalmeida)]

This might be related to the bug https://bugs.launchpad.net/hplip/+bug/1352316 .

Jesse, did you end up fixing your problem (if so, how)? Does duplex pinting work in other software (e.g. a PDF on evince)?
 Maybe you can subscribe to the other bug as well. D

[Jesse S (jdschwa)]

I did fix this by manually downloading and installing the debs from the ubuntu utopic repo (3.14.6).
Have had no issues since.

I grabbed hplip and hplip-data from:
http://packages.ubuntu.com/search?keywords=hplip&searchon=names&suite=utopic&section=all

[Jesse S (jdschwa)]

Just did this on another computer, and the full list of packages I had to install from utopic is: hplip, hplip-data, libhpmud0, libsane-hpaio, printer-driver-hpcups