[Dell Inspiron 14 3437] Kernel Panic

[Jairo Serrano]

In random occasions the system is crashing! and cause a kernel panic, maybe its the intel driver? i dont know.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.46
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jairo 2844 F.... pulseaudio
 /dev/snd/controlC0: jairo 2844 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Apr 14 22:18:20 2014
HibernationDevice: RESUME=UUID=870e87a5-be19-4e4b-828e-bf0b008fcb21
InstallationDate: Installed on 2014-01-31 (73 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Dell Inc. Inspiron 3437
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=1efcff0b-ccf8-4914-b079-e714092c8c98 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-02-14 (59 days ago)
dmi.bios.date: 11/14/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0FYRW0
dmi.board.vendor: Dell Inc.
dmi.board.version: A07
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd11/14/2013:svnDellInc.:pnInspiron3437:pvrNotSpecified:rvnDellInc.:rn0FYRW0:rvrA07:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3437
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a kernel version where you were not having this particular problem? This will help determine if the problem you are seeing is the result of the introduction of a regression, and when this regression was introduced. If this is a regression, we can perform a kernel bisect to identify the commit that introduced the problem.

[Jairo Serrano (jairo-serrano)]

before update to 14.04 kernel the video frozeen some times, after upgrade maybe, crash in random use of laptop... i try to do more spec's

[penalvch (penalvch)]

Jairo Serrano, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc1

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[David J Yost (openyost)]

I am having the same issue but for an ASUS-u46e with both the 3.13 and 3.14 kernels. I did not have this problem with ubuntu 13.10.

[Jairo Serrano (jairo-serrano)]

I update to the new kernel 3.15RC2 last night, I ran a game for steam and the screen froze, I continue with my idea that the video card driver.

[penalvch (penalvch)]

Jairo Serrano, DRM would indicate a graphics related issue. Despite this, the next step is to fully commit bisect from 13.10 to 14.04 in order to identify the offending commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

David J Yost, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Jairo Serrano (jairo-serrano)]

On Wed, Apr 23, 2014 at 7:13 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> Jairo Serrano, DRM would indicate a graphics related issue. Despite
> this, the next step is to fully commit bisect from 13.10 to 14.04 in
> order to identify the offending commit. Could you please do this
> following https://wiki.ubuntu.com/Kernel/KernelBisection ?
>
> David J Yost, thank you for your comment. So your hardware and problem may
> be tracked, could you please file a new report with Ubuntu by executing the
> following in a terminal while booted into a Ubuntu repository kernel (not a
> mainline one) via:
> ubuntu-bug linux
>
> For more on this, please read the official Ubuntu documentation:
> Ubuntu Bug Control and Ubuntu Bug Squad:
> https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
> Ubuntu Kernel Team:
> https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
> Ubuntu Community:
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
>
> When opening up the new report, please feel free to subscribe me to it.
>
> Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://wiki.ubuntu.com/ReportingBugs
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1307797
>
> Title:
> [Dell Inspiron 14 3437] Kernel Panic
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1307797/+subscriptions
>

--
*Jairo Enrique Serrano Castañeda*
*Ingeniero de Sistemas - UTB*
*Magister Software Libre - UOC*

[Jairo Serrano (jairo-serrano)]

Updated to the latest kernel 3.15 from http://kernel.ubuntu.com/~kernel-ppa/mainline/drm-intel-nightly/ and the xorg-edgers ppa, but crashed.

[Jairo Serrano (jairo-serrano)]

Jairo Serrano
Modo móvil activo

[Tomi Mikkonen (2-tomi)]

I tried this fix from here:

http://ubuntuforums.org/showthread.php?t=2219493

> Re: Fails to boot after fresh 14.04 install

> I think Boot-Repair's advance mode does a chroot for its purge & reinstall of grub. From that you probably can run other >commands also, but I have not tried that.

> Many with upgrades are having to run this:
> sudo dpkg-reconfigure grub-pc
> #Enter thru first pages,spacebar to choose/unchoose drive, enter to accept, do not choose partitions

> But I agree that it seems more like initrd.img may not be correct and needs recreating with update-initramfs, see man page for options.

but that workaround stopped working for me recently.

[penalvch (penalvch)]

Tomi Mikkonen, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]