Using a HP Officejet 4500g Desktop, I have to print an empty page to be able to use it in scan mode

Bug #1247227 reported by Nagy Tamás
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Incomplete
Undecided
Unassigned
hplip (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Using a HP Officejet 4500g Desktop, I have to print an empty page to be able to use it in scan mode.
Otherwhere else nothing happens.

With 13.04 it worked perfectly.

Now with 13.10 I have to print an empty page to switch between printing and scanning modes.

XSane simply does not recognize a scanner.
After printint a page, it recognizes it like before with 13.04

$ apt-cache policy cups
cups:
  Installed: 1.7.0~rc1-0ubuntu5
  Candidate: 1.7.0~rc1-0ubuntu5
  Version table:
 *** 1.7.0~rc1-0ubuntu5 0
        500 http://mirror.switch.ch/ftp/mirror/ubuntu/ saucy/main amd64 Packages
        100 /var/lib/dpkg/status

 lsb_release -rd
Description: Ubuntu 13.10
Release: 13.10

Revision history for this message
Nagy Tamás (ngy-tms) wrote :
description: updated
affects: compiz (Ubuntu) → cups (Ubuntu)
affects: cups (Ubuntu) → hplip (Ubuntu)
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Please follow the instructions of the sections "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Also run the command

sudo hp-check -r

in a terminal window and post the output here.

Please do not compress or package together any files which you are attaching.

Changed in hplip (Ubuntu):
status: New → Incomplete
Changed in hplip:
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Nagy Tamás (ngy-tms) wrote :

I realized, that I don't have to reboot the machine.

If xscan cannot find scanner devices, it is enough to "suspend" the laptop.
After waking up again xscan will find the scanner.

Revision history for this message
Nagy Tamás (ngy-tms) wrote :
Revision history for this message
Nagy Tamás (ngy-tms) wrote :

Today it was again out of order. Log attached: when scanner not found.

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