Upgrading from 12.10 to 13.04 crashes on upgrade

[Harry K]

1) 12.10
2) ubuntu-release-upgrader
3) Upgrade from 12.10 to 13.04
4) The following error message occurs when the upgrader says, 'Calculating the changes' under 'Setting Software Channels'

Could not calculate the upgrade

An unresolvable problem occurred while calculating the upgrade:
E:Unable to correct problems, you have held broken packages.

 This can be caused by:
 * Upgrading to a pre-release version of Ubuntu
 * Running the current pre-release version of Ubuntu
 * Unofficial software packages not provided by Ubuntu

If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: ubuntu-release-upgrader-core 1:0.190.7
ProcVersionSignature: Ubuntu 3.5.0-24.37-generic 3.5.7.4
Uname: Linux 3.5.0-24-generic x86_64
ApportVersion: 2.6.1-0ubuntu12
Architecture: amd64
Date: Sat Sep 7 15:06:30 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-02-13 (206 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to quantal on 2013-09-07 (0 days ago)
VarLogDistupgradeTermlog:

[Brian Murray (brian-murray)]

This may have been a temporary issue with the ubuntu-archive over the weekend, could you please try the upgrade again?

[Harry K (harrykoris)]

I tried reinstalling, the error persisted.

On Wed, Sep 11, 2013 at 1:53 PM, Brian Murray <email address hidden> wrote:

> This may have been a temporary issue with the ubuntu-archive over the
> weekend, could you please try the upgrade again?
>
> ** Changed in: ubuntu-release-upgrader (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1222233
>
> Title:
> Upgrading from 12.10 to 13.04 crashes on upgrade
>
> Status in “ubuntu-release-upgrader” package in Ubuntu:
> Incomplete
>
> Bug description:
> 1) 12.10
> 2) ubuntu-release-upgrader
> 3) Upgrade from 12.10 to 13.04
> 4) The following error message occurs when the upgrader says,
> 'Calculating the changes' under 'Setting Software Channels'
>
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade:
> E:Unable to correct problems, you have held broken packages.
>
> This can be caused by:
> * Upgrading to a pre-release version of Ubuntu
> * Running the current pre-release version of Ubuntu
> * Unofficial software packages not provided by Ubuntu
>
> If none of this applies, then please report this bug using the command
> 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: ubuntu-release-upgrader-core 1:0.190.7
> ProcVersionSignature: Ubuntu 3.5.0-24.37-generic 3.5.7.4
> Uname: Linux 3.5.0-24-generic x86_64
> ApportVersion: 2.6.1-0ubuntu12
> Architecture: amd64
> Date: Sat Sep 7 15:06:30 2013
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2013-02-13 (206 days ago)
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64
> (20121017.5)
> MarkForUpload: True
> PackageArchitecture: all
> ProcEnviron:
> TERM=xterm
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: ubuntu-release-upgrader
> UpgradeStatus: Upgraded to quantal on 2013-09-07 (0 days ago)
> VarLogDistupgradeTermlog:
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1222233/+subscriptions
>

[Brian Murray (brian-murray)]

Could you please provide /var/log/dist-upgrade/apt.log and /var/log/dist-upgrade/main.log from that attempt?

[Harry K (harrykoris)]

Sorry for the long delay. I've attached the log files you've requested.

Thanks

On Thu, Sep 19, 2013 at 10:27 AM, Brian Murray <email address hidden> wrote:

> Could you please provide /var/log/dist-upgrade/apt.log and /var/log
> /dist-upgrade/main.log from that attempt?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1222233
>
> Title:
> Upgrading from 12.10 to 13.04 crashes on upgrade
>
> Status in “ubuntu-release-upgrader” package in Ubuntu:
> Incomplete
>
> Bug description:
> 1) 12.10
> 2) ubuntu-release-upgrader
> 3) Upgrade from 12.10 to 13.04
> 4) The following error message occurs when the upgrader says,
> 'Calculating the changes' under 'Setting Software Channels'
>
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade:
> E:Unable to correct problems, you have held broken packages.
>
> This can be caused by:
> * Upgrading to a pre-release version of Ubuntu
> * Running the current pre-release version of Ubuntu
> * Unofficial software packages not provided by Ubuntu
>
> If none of this applies, then please report this bug using the command
> 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: ubuntu-release-upgrader-core 1:0.190.7
> ProcVersionSignature: Ubuntu 3.5.0-24.37-generic 3.5.7.4
> Uname: Linux 3.5.0-24-generic x86_64
> ApportVersion: 2.6.1-0ubuntu12
> Architecture: amd64
> Date: Sat Sep 7 15:06:30 2013
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2013-02-13 (206 days ago)
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64
> (20121017.5)
> MarkForUpload: True
> PackageArchitecture: all
> ProcEnviron:
> TERM=xterm
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: ubuntu-release-upgrader
> UpgradeStatus: Upgraded to quantal on 2013-09-07 (0 days ago)
> VarLogDistupgradeTermlog:
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1222233/+subscriptions
>

[Waldir Leoncio (wleoncio)]

By the way, I'm confirming and marking as "affects me too" even though my actual situation is that I'm upgrading from 13.04, not 12.10. The error message is identical, though. Is that ok?

[Brian Murray (brian-murray)]

@Waldir, no as the error message is vague and log files need to be examined to discover the exact problem. Please report a new bug using 'ubuntu-bug ubuntu-release-upgrader'.

[Brian Murray (brian-murray)]

You seem to have installed a number of i386 kernels in addition to your amd64 ones. It seems this is causing an issue with the release upgrader.

linux-image-3.5.0-17-generic 3.5.0-17.28 0
linux-image-3.5.0-23-generic 3.5.0-23.35 0
linux-image-3.5.0-24-generic 3.5.0-24.37 0
linux-image-3.5.0-25-generic:i386 3.5.0-25.39 0
linux-image-3.5.0-26-generic:i386 3.5.0-26.42 0
linux-image-3.5.0-27-generic:i386 3.5.0-27.46 0
linux-image-3.5.0-39-generic:i386 3.5.0-39.60 0
linux-image-3.5.0-40-generic:i386 3.5.0-40.62 0

[Waldir Leoncio (wleoncio)]

All right, Brian. Reverting confirmation. New bug to be reported later.

[Harry K (harrykoris)]

Great news, I uninstalled the generic kernels i386 kernels and the update
went through. Thanks for the help.

Sincerely,
 Harry Koris

On Thu, Oct 24, 2013 at 5:03 AM, Waldir Leoncio
<email address hidden>wrote:

> All right, Brian. Reverting confirmation. New bug to be reported later.
>
> ** Changed in: ubuntu-release-upgrader (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1222233
>
> Title:
> Upgrading from 12.10 to 13.04 crashes on upgrade
>
> Status in “ubuntu-release-upgrader” package in Ubuntu:
> Incomplete
>
> Bug description:
> 1) 12.10
> 2) ubuntu-release-upgrader
> 3) Upgrade from 12.10 to 13.04
> 4) The following error message occurs when the upgrader says,
> 'Calculating the changes' under 'Setting Software Channels'
>
> Could not calculate the upgrade
>
> An unresolvable problem occurred while calculating the upgrade:
> E:Unable to correct problems, you have held broken packages.
>
> This can be caused by:
> * Upgrading to a pre-release version of Ubuntu
> * Running the current pre-release version of Ubuntu
> * Unofficial software packages not provided by Ubuntu
>
> If none of this applies, then please report this bug using the command
> 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: ubuntu-release-upgrader-core 1:0.190.7
> ProcVersionSignature: Ubuntu 3.5.0-24.37-generic 3.5.7.4
> Uname: Linux 3.5.0-24-generic x86_64
> ApportVersion: 2.6.1-0ubuntu12
> Architecture: amd64
> Date: Sat Sep 7 15:06:30 2013
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2013-02-13 (206 days ago)
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64
> (20121017.5)
> MarkForUpload: True
> PackageArchitecture: all
> ProcEnviron:
> TERM=xterm
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: ubuntu-release-upgrader
> UpgradeStatus: Upgraded to quantal on 2013-09-07 (0 days ago)
> VarLogDistupgradeTermlog:
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1222233/+subscriptions
>

[Launchpad Janitor (janitor)]

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