Firefox not responding in AOL Inbox

[babis x]

When I turned on my laptop today for once, a small window opened telling me that my system has a problem. Usually, lately, I ignore these messages because they ask me to give my Ubuntu password and for security reasons [I don't normally give it], but this time I checked it little bit more.

So I pressed report the problem and another window appeared. This new window had the name "authenticate" and the following writing: Please enter your password to access problem reports of system programs. An application is attempting to perform an action that requires privileges. AUTHENTICATION IS REQUIRED TO PERFORM THIS ACTION. Password...........

Under this on the left bottom was a small upside down triangle and the word Details.
I pressed the Details and appeared: Action :com.ubuntu.apport.apport-gtk-root Vendor : Apport}

Pressing the Vendor word SOMETHING VERY STRANGE HAPPENNED:
A new window came out: "Close Firefox. Firefox is already running,but is not responding.To open a new window , you must first close the existing Firefox process, or restart your system . OK ."

BUT FIREFOX WAS NOT OPENED / AND THIS HAS HAPPENED IN THE PAST FEW TIMES.
I mean that quite few times has happened that WITHOUT Firefox opened the system tells me THAT FIREFOX IS ALREADY RUNNING!!!!!!!
Anyway I had to press OK to that so Firefox opened by itself on https://wiki.ubuntu.com/Apport.

I stop everything there and I put on the side this Authenticate window. I did not give my password (Please tell me if this comes out to you in UBUNTU, and WHY FIREFOX seems to be open when it is not).

After that I checked my Hotmail account to see if you have sent me something from the yesterday problems I had faced and reported to you. I had no answer so I logged out from hotmail and I went to my other email account in AOL. I succesfully logged in BUT when I tried to check my inbox the screen (I only had this window in AOL opened) got dark and was not responding. I pressed Ubuntu Help and after while the screen got lighter but I could check my emails, AGAIN got darker and I had to press alt+f2 several times (was not openning) and finally got to send this report to you with all of these details.

PLEASE ONCE MORE I NEED YOUR HELP.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: gnome-screensaver 3.6.1-0ubuntu3
ProcVersionSignature: Ubuntu 3.8.0-25.37-generic 3.8.13
Uname: Linux 3.8.0-25-generic i686
ApportVersion: 2.9.2-0ubuntu8.1
Architecture: i386
Date: Sat Jun 29 09:39:58 2013
GnomeSessionIdleInhibited: No
GnomeSessionInhibitors: None
GsettingsGnomeSession:
 org.gnome.desktop.session idle-delay uint32 3600
 org.gnome.desktop.session session-name 'ubuntu'
InstallationDate: Installed on 2013-02-12 (136 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
MarkForUpload: True
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-screensaver
Symptom: security
Title: Screen locking issue
UpgradeStatus: Upgraded to raring on 2013-05-14 (45 days ago)

[Ads20000 (ads20000)]

Yeah, even in Windows, Firefox doesn't like you reopening it too quickly, just wait a bit or try loading gnome-control-center (press `Ctrl` + `Alt` + `T` and then type (without quotes) 'sudo apt-get install gnome-control-center && gnome-control-center') and right-clicking on firefox and pressing 'Kill' and then reloading Firefox.

The Firefox thing looks odd, but it is either a bug with Hotmail (you could be using outlook.com with your Hotmail account anyway)/AOL and incompatibilities with Firefox or a bug with Firefox. Try using Chromium (press `Ctrl` + `Alt` + `T` and then type (without quotes) 'sudo apt-get install chromium-browser && chromium-browser) and seeing if you get the same result.

Thanks for reporting!

[Ads20000 (ads20000)]

Edit: Made the post easier to read (had to rephrase one chunk which is no in square brackets ([]) so you can see it is an edit) and removed the AOL e-mail address (you can readd it babis x, if you are sure that you want EVERYONE to be able to email you).

[Ads20000 (ads20000)]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:24.0) Gecko/20130623 Firefox/24.0 (Nightly/Aurora)
Build ID: 20130623082401

Steps to reproduce:

Tried to access AOL Inbox - Only Firefox running

Actual results:

Firefox stopped responding

Expected results:

Firefox kept on working

[Ads20000 (ads20000)]

It also would be helpful to know what version of Firefox it is.

[Andre Klapper (a9016009)]

Why was this reported to bugzilla.mozilla.org? I don't see any such request in https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1195965

[papukaija (papukaija)]

It should be noted that this bug is very likely related to the crash in Xorg, please see bug 1191334 for more information. Thanks.

[Simona-marcu (simona-marcu)]

Works fine for me on the latest Nightly:
Mozilla/5.0 (X11; Linux i686; rv:25.0) Gecko/20130702 Firefox/25.0

[babis x (babisxanthopoulos)]

Thank you Simona-Marku,all of you in Ubuntu you have been very kind to me and very helpfull to all these problems in my computer in which i face the last months.
Babis Xanthopoulos

> Date: Wed, 3 Jul 2013 15:55:01 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1195965]
>
> Works fine for me on the latest Nightly:
> Mozilla/5.0 (X11; Linux i686; rv:25.0) Gecko/20130702 Firefox/25.0
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1195965
>
> Title:
> Firefox not responding in AOL Inbox
>
> Status in The Mozilla Firefox Browser:
> New
> Status in "firefox" package in Ubuntu:
> New
>
> Bug description:
> When I turned on my laptop today for once, a small window opened
> telling me that my system has a problem. Usually, lately, I ignore
> these messages because they ask me to give my Ubuntu password and for
> security reasons [I don't normally give it], but this time I checked
> it little bit more.
>
> So I pressed report the problem and another window appeared. This new
> window had the name "authenticate" and the following writing: Please
> enter your password to access problem reports of system programs. An
> application is attempting to perform an action that requires
> privileges. AUTHENTICATION IS REQUIRED TO PERFORM THIS ACTION.
> Password...........
>
> Under this on the left bottom was a small upside down triangle and the word Details.
> I pressed the Details and appeared: Action :com.ubuntu.apport.apport-gtk-root Vendor : Apport}
>
> Pressing the Vendor word SOMETHING VERY STRANGE HAPPENNED:
> A new window came out: "Close Firefox. Firefox is already running,but is not responding.To open a new window , you must first close the existing Firefox process, or restart your system . OK ."
>
> BUT FIREFOX WAS NOT OPENED / AND THIS HAS HAPPENED IN THE PAST FEW TIMES.
> I mean that quite few times has happened that WITHOUT Firefox opened the system tells me THAT FIREFOX IS ALREADY RUNNING!!!!!!!
> Anyway I had to press OK to that so Firefox opened by itself on https://wiki.ubuntu.com/Apport.
>
> I stop everything there and I put on the side this Authenticate
> window. I did not give my password (Please tell me if this comes out
> to you in UBUNTU, and WHY FIREFOX seems to be open when it is not).
>
> After that I checked my Hotmail account to see if you have sent me
> something from the yesterday problems I had faced and reported to you.
> I had no answer so I logged out from hotmail and I went to my other
> email account in AOL. I succesfully logged in BUT when I tried to
> check my inbox the screen (I only had this window in AOL opened) got
> dark and was not responding. I pressed Ubuntu Help and after while the
> screen got lighter but I could check my emails, AGAIN got darker and I
> had to press alt+f2 several times (was not openning) and finally got
> to send this report to you with all of these details.
>
> PLEASE ONCE MORE I NEED YOUR HELP.
>
> ProblemType: Bu...

[Vseerror (vseerror)]

offhand, doesn't sound like firefox problem

[Mats Palmgren (matspal)]

Looks like he got help in http://launchpad.net/bugs/1191334

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. You reported this bug in 2013 and there have been many changes in Ubuntu since that time. Your problem may have been fixed with some of the updates.

It would help us a lot if you could test on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running only once:

apport-collect 1195965

and add any additional information that you think relevant. Alternatively, please confirm that this is no longer a problem and that we can close the report. If we do not hear from you the bug report will close itself in approximately two months time.

Thank you again for helping make Ubuntu better.

[Paul White (paulw2u)]

No reply from reporter
Duplicate is also from same reporter
No confirmation by another user
Ubuntu version long time EOL
Mozilla bug closed "RESOLVED INVALID"
So also marking "INVALID" to close