Audio not working in kernel 3.8.0-21-generic

Bug #1180925 reported by Francisco
96
This bug affects 17 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Medium
Unassigned

Bug Description

After an update, I restarted my system only to find that the audio headphones were not working in latest kernel, 3.8.0-21-generic. I unplugged them and the integrated speakers were also not working. It's my first bug to report and I'm not sure how to do this. The bug is really similar to the stated here: http://askubuntu.com/q/294016/47254 and therefore similar (not sure if equal) to this bug: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1169761

However, it has some differences:

When I play anything anywhere, it just does not work. Not audio jack nor integrated speakers. I followed the instructions in that AskUbuntu question, choosing an older kernel through the GRUB and now the audio is working perfectly for me in the kernel 3.8.0-19-generic . In the newer ( 3.8.0-21-generic ) it would only list Dummy output in System Settings->Sound->Output->Play sound through, and not even the "Test sound" would work.

I know this report is incomplete, please tell me which commands to run (to write the output here) to check the errors in a basic way. I will try with HDMI in a few hours when I get back home.

Workaround:

- Reboot and in GRUB select Advanced options (how to boot into grub: http://ubuntuforums.org/showthread.php?t=1565450)

- Chose Ubuntu with older kernel

Version: Ubuntu 13.04
Laptop model: Sony Vaio VPCEH13FX
Audio: Intel® High Definition Audio (specs http://www.docs.sony.com/release/specs/VPCEH13FXL_mksp.pdf )

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1180925

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.10 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.10-rc1-saucy/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Salim (sboulkour) wrote :

I tried the "apport-collect" but have an issue when it tries to get credentials from FF/Launchpad.
Is there an other way to produce a report and to attach it to the bug ?

Revision history for this message
Salim (sboulkour) wrote :

OK, I attahed my datas in duplicate bug #1181545 if you need to look into.
64bit kernel here too.

Salim (sboulkour)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Juan Pablo (jopojuan) wrote :

audio works fine with Kernel 3.8.0-20-generic, but doesn't work at all with Kernel 3.8.0-21-generic

Revision history for this message
samop (samo-penic) wrote :
Download full text (7.2 KiB)

Confirm same situation. Audio working as of 3.8.0-20 and not working anymore after upgrade to 3.8.1-21, showing just a Dummy output in Sound Settings.

Some info from lspci and dmesg for easier debugging.

lsipci:
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
00:1c.4 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 5 (rev c4)
00:1c.5 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation H77 Express Chipset LPC Controller (rev 04)
00:1f.2 IDE interface: Intel Corporation 7 Series/C210 Series Chipset Family 4-port SATA Controller [IDE mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04)
00:1f.5 IDE interface: Intel Corporation 7 Series/C210 Series Chipset Family 2-port SATA Controller [IDE mode] (rev 04)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168 PCI Express Gigabit Ethernet controller (rev 09)
04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 03)

And corresponding part of dmesg:
[ 22.947936] BUG: unable to handle kernel paging request at ffff880211647fe0
[ 22.947972] IP: [<ffffffffa03bd820>] patch_generic_hdmi+0xe0/0x550 [snd_hda_codec_hdmi]
[ 22.948006] PGD 1c0e063 PUD cdffe067 PMD 2110c0063 PTE 8000000211647161
[ 22.948038] Oops: 0003 [#1] SMP
[ 22.948050] Modules linked in: snd_hda_codec_hdmi snd_hda_codec_realtek cfg80211 snd_hda_intel(+) snd_hda_codec snd_hwdep(F) snd_pcm(F) snd_page_alloc(F) coretemp snd_seq_midi(F) snd_seq_midi_event(F) kvm_intel snd_rawmidi(F) snd_seq(F) kvm snd_seq_device(F) snd_timer(F) snd(F) eeepc_wmi soundcore(F) psmouse(F) asus_wmi lp(F) ppdev(F) sparse_keymap parport_pc(F) serio_raw(F) mei microcode(F) lpc_ich mac_hid parport(F) hid_generic ghash_clmulni_intel(F) aesni_intel(F) aes_x86_64(F) xts(F) lrw(F) gf128mul(F) ablk_helper(F) cryptd(F) wmi usbhid hid i915 video(F) i2c_algo_bit r8169 drm_kms_helper drm
[ 22.948276] CPU 3
[ 22.948284] Pid: 479, comm: modprobe Tainted: GF 3.8.0-21-generic #32-Ubuntu System manufacturer System Product Name/P8H77-M
[ 22.948321] RIP: 0010:[<ffffffffa03bd820>] [<ffffffffa03bd820>] patch_generic_hd...

Read more...

Revision history for this message
Daniel Nagel (dan-el-nagel) wrote : Re: [Bug 1180925] Re: Audio not working in kernel 3.8.0-21-generic
Download full text (9.6 KiB)

Yes,
it doesn't work anymore and only shows dummy output only.

Is there a work around or can this bi fixed with next updates?

Thanks
Daniel

On 21 May 2013 22:15, samop <email address hidden> wrote:

> Confirm same situation. Audio working as of 3.8.0-20 and not working
> anymore after upgrade to 3.8.1-21, showing just a Dummy output in Sound
> Settings.
>
> Some info from lspci and dmesg for easier debugging.
>
> lsipci:
> 00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core
> processor DRAM Controller (rev 09)
> 00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core
> processor PCI Express Root Port (rev 09)
> 00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v2/3rd
> Gen Core processor Graphics Controller (rev 09)
> 00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
> Family USB xHCI Host Controller (rev 04)
> 00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series
> Chipset Family MEI Controller #1 (rev 04)
> 00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
> Family USB Enhanced Host Controller #2 (rev 04)
> 00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset
> Family High Definition Audio Controller (rev 04)
> 00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family
> PCI Express Root Port 1 (rev c4)
> 00:1c.4 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family
> PCI Express Root Port 5 (rev c4)
> 00:1c.5 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c4)
> 00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
> Family USB Enhanced Host Controller #1 (rev 04)
> 00:1f.0 ISA bridge: Intel Corporation H77 Express Chipset LPC Controller
> (rev 04)
> 00:1f.2 IDE interface: Intel Corporation 7 Series/C210 Series Chipset
> Family 4-port SATA Controller [IDE mode] (rev 04)
> 00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus
> Controller (rev 04)
> 00:1f.5 IDE interface: Intel Corporation 7 Series/C210 Series Chipset
> Family 2-port SATA Controller [IDE mode] (rev 04)
> 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168
> PCI Express Gigabit Ethernet controller (rev 09)
> 04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI
> Bridge (rev 03)
>
>
> And corresponding part of dmesg:
> [ 22.947936] BUG: unable to handle kernel paging request at
> ffff880211647fe0
> [ 22.947972] IP: [<ffffffffa03bd820>] patch_generic_hdmi+0xe0/0x550
> [snd_hda_codec_hdmi]
> [ 22.948006] PGD 1c0e063 PUD cdffe067 PMD 2110c0063 PTE 8000000211647161
> [ 22.948038] Oops: 0003 [#1] SMP
> [ 22.948050] Modules linked in: snd_hda_codec_hdmi snd_hda_codec_realtek
> cfg80211 snd_hda_intel(+) snd_hda_codec snd_hwdep(F) snd_pcm(F)
> snd_page_alloc(F) coretemp snd_seq_midi(F) snd_seq_midi_event(F) kvm_intel
> snd_rawmidi(F) snd_seq(F) kvm snd_seq_device(F) snd_timer(F) snd(F)
> eeepc_wmi soundcore(F) psmouse(F) asus_wmi lp(F) ppdev(F) sparse_keymap
> parport_pc(F) serio_raw(F) mei microcode(F) lpc_ich mac_hid parport(F)
> hid_generic ghash_clmulni_intel(F) aesni_intel(F) aes_x86_64(F) xts(F)
> lrw(F) gf128mul(F) ablk_helper(F) cry...

Read more...

Revision history for this message
Daniel Nagel (dan-el-nagel) wrote :
Download full text (9.9 KiB)

Hi,

please see attached that dummy output is gone but sill no sound.

On 21 May 2013 22:47, Dan El Nagel <email address hidden> wrote:

> Yes,
> it doesn't work anymore and only shows dummy output only.
>
>
> Is there a work around or can this bi fixed with next updates?
>
> Thanks
> Daniel
>
>
> On 21 May 2013 22:15, samop <email address hidden> wrote:
>
>> Confirm same situation. Audio working as of 3.8.0-20 and not working
>> anymore after upgrade to 3.8.1-21, showing just a Dummy output in Sound
>> Settings.
>>
>> Some info from lspci and dmesg for easier debugging.
>>
>> lsipci:
>> 00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core
>> processor DRAM Controller (rev 09)
>> 00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core
>> processor PCI Express Root Port (rev 09)
>> 00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v2/3rd
>> Gen Core processor Graphics Controller (rev 09)
>> 00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
>> Family USB xHCI Host Controller (rev 04)
>> 00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series
>> Chipset Family MEI Controller #1 (rev 04)
>> 00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
>> Family USB Enhanced Host Controller #2 (rev 04)
>> 00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset
>> Family High Definition Audio Controller (rev 04)
>> 00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family
>> PCI Express Root Port 1 (rev c4)
>> 00:1c.4 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family
>> PCI Express Root Port 5 (rev c4)
>> 00:1c.5 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c4)
>> 00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset
>> Family USB Enhanced Host Controller #1 (rev 04)
>> 00:1f.0 ISA bridge: Intel Corporation H77 Express Chipset LPC Controller
>> (rev 04)
>> 00:1f.2 IDE interface: Intel Corporation 7 Series/C210 Series Chipset
>> Family 4-port SATA Controller [IDE mode] (rev 04)
>> 00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family
>> SMBus Controller (rev 04)
>> 00:1f.5 IDE interface: Intel Corporation 7 Series/C210 Series Chipset
>> Family 2-port SATA Controller [IDE mode] (rev 04)
>> 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168
>> PCI Express Gigabit Ethernet controller (rev 09)
>> 04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI
>> Bridge (rev 03)
>>
>>
>> And corresponding part of dmesg:
>> [ 22.947936] BUG: unable to handle kernel paging request at
>> ffff880211647fe0
>> [ 22.947972] IP: [<ffffffffa03bd820>] patch_generic_hdmi+0xe0/0x550
>> [snd_hda_codec_hdmi]
>> [ 22.948006] PGD 1c0e063 PUD cdffe067 PMD 2110c0063 PTE 8000000211647161
>> [ 22.948038] Oops: 0003 [#1] SMP
>> [ 22.948050] Modules linked in: snd_hda_codec_hdmi
>> snd_hda_codec_realtek cfg80211 snd_hda_intel(+) snd_hda_codec snd_hwdep(F)
>> snd_pcm(F) snd_page_alloc(F) coretemp snd_seq_midi(F) snd_seq_midi_event(F)
>> kvm_intel snd_rawmidi(F) snd_seq(F) kvm snd_seq_device(F) snd_timer(F)
>> snd(F) eeepc_wmi soundcore(F) psmouse(F) asus_wmi lp...

Revision history for this message
Salim (sboulkour) wrote :

Problem got fixed for me with today's update & kernel 3.8.0-22.

Revision history for this message
Daniel Nagel (dan-el-nagel) wrote :

can confirm the same.

On 24 May 2013 12:41, Salim <email address hidden> wrote:

> Problem got fixed for me with today's update & kernel 3.8.0-22.
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (1181549).
> https://bugs.launchpad.net/bugs/1180925
>
> Title:
> Audio not working in kernel 3.8.0-21-generic
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> After an update, I restarted my system only to find that the audio
> headphones were not working in latest kernel, 3.8.0-21-generic. I
> unplugged them and the integrated speakers were also not working. It's
> my first bug to report and I'm not sure how to do this. The bug is
> really similar to the stated here: http://askubuntu.com/q/294016/47254
> and therefore similar (not sure if equal) to this bug:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1169761
>
> However, it has some differences:
>
> When I play anything anywhere, it just does not work. Not audio jack
> nor integrated speakers. I followed the instructions in that AskUbuntu
> question, choosing an older kernel through the GRUB and now the audio
> is working perfectly for me in the kernel 3.8.0-19-generic . In the
> newer ( 3.8.0-21-generic ) it would only list Dummy output in System
> Settings->Sound->Output->Play sound through, and not even the "Test
> sound" would work.
>
> I know this report is incomplete, please tell me which commands to run
> (to write the output here) to check the errors in a basic way. I will
> try with HDMI in a few hours when I get back home.
>
> Workaround:
>
> - Reboot and in GRUB select Advanced options (how to boot into grub:
> http://ubuntuforums.org/showthread.php?t=1565450)
>
> - Chose Ubuntu with older kernel
>
> Version: Ubuntu 13.04
> Laptop model: Sony Vaio VPCEH13FX
> Audio: Intel® High Definition Audio (specs
> http://www.docs.sony.com/release/specs/VPCEH13FXL_mksp.pdf )
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1180925/+subscriptions
>

Revision history for this message
Julian Wiedmann (jwiedmann) wrote :

Francisco,

could you please test the latest kernel in -updates (3.8.0-22.33) and see if it fixes this issue? Thanks.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Felix Oxley (felix-oxley) wrote :

Hi,

since approx Friday 24th May I have no sound when running the latest ubuntu kernel:
Linux molly 3.8.0-22-generic #33-Ubuntu SMP Thu May 16 15:17:14 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

However, if I boot the previous kernel the sound is OK:
Linux molly 3.8.0-21-generic #32-Ubuntu SMP Tue May 14 22:16:46 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

With 3.8.0-22 only Dummy Output is available.
With 3.8.0-21 3 type of SB Audigy are displayed.

Further details to follow.

Revision history for this message
Felix Oxley (felix-oxley) wrote :
Download full text (36.8 KiB)

I am unable to boot with the mainline kernel 3.10.0.999.
Also apport did now work for me.

Here is lspci output when running the broken 3.8.0-22-generic #33-Ubuntu:

00:00.0 RAM memory: NVIDIA Corporation MCP55 Memory Controller (rev a2)
00:01.0 ISA bridge: NVIDIA Corporation MCP55 LPC Bridge (rev a3)
00:01.1 SMBus: NVIDIA Corporation MCP55 SMBus (rev a3)
00:02.0 USB controller: NVIDIA Corporation MCP55 USB Controller (rev a1)
00:02.1 USB controller: NVIDIA Corporation MCP55 USB Controller (rev a2)
00:05.0 IDE interface: NVIDIA Corporation MCP55 SATA Controller (rev a3)
00:05.1 IDE interface: NVIDIA Corporation MCP55 SATA Controller (rev a3)
00:05.2 IDE interface: NVIDIA Corporation MCP55 SATA Controller (rev a3)
00:06.0 PCI bridge: NVIDIA Corporation MCP55 PCI bridge (rev a2)
00:0a.0 PCI bridge: NVIDIA Corporation MCP55 PCI Express bridge (rev a3)
00:0b.0 PCI bridge: NVIDIA Corporation MCP55 PCI Express bridge (rev a3)
00:0c.0 PCI bridge: NVIDIA Corporation MCP55 PCI Express bridge (rev a3)
00:0d.0 PCI bridge: NVIDIA Corporation MCP55 PCI Express bridge (rev a3)
00:0e.0 PCI bridge: NVIDIA Corporation MCP55 PCI Express bridge (rev a3)
00:0f.0 PCI bridge: NVIDIA Corporation MCP55 PCI Express bridge (rev a3)
00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor HyperTransport Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Miscellaneous Control
00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Link Control
01:08.0 Multimedia audio controller: Creative Labs SB Audigy (rev 03)
01:08.1 Input device controller: Creative Labs SB Audigy Game Port (rev 03)
01:08.2 FireWire (IEEE 1394): Creative Labs SB Audigy FireWire Port
10:00.0 VGA compatible controller: Matrox Electronics Systems Ltd. MGA G200e [Pilot] ServerEngines (SEP1) (rev 02)
11:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5722 Gigabit Ethernet PCI Express
12:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RV710 [Radeon HD 4350/4550]
12:00.1 Audio device: Advanced Micro Devices [AMD] nee ATI RV710/730 HDMI Audio [Radeon HD 4000 series]

Here is some of dmesg:

[ 0.000000] Initializing cgroup subsys cpuset
[ 0.000000] Initializing cgroup subsys cpu
[ 0.000000] Linux version 3.8.0-22-generic (buildd@allspice) (gcc version 4.7.3 (Ubuntu/Linaro 4.7.3-1ubuntu1) ) #33-Ubuntu SMP Thu May 16 15:17:14 UTC 2013 (Ubuntu 3.8.0-22.33-generic 3.8.11)
[ 0.000000] Command line: BOOT_IMAGE=/vmlinuz-3.8.0-22-generic root=UUID=1d18c325-1ce8-4782-bbcd-9e12ce47aaec ro crashkernel=384M-2G:64M,2G-:128M quiet splash vt.handoff=7
[ 0.000000] KERNEL supported cpus:
[ 0.000000] Intel GenuineIntel
[ 0.000000] AMD AuthenticAMD
[ 0.000000] Centaur CentaurHauls
[ 0.000000] e820: BIOS-provided physical RAM map:
[ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x000000000009fbff] usable
[ 0.000000] BIOS-e820: [mem 0x000000000009fc00-0x000000000009ffff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000000e...

Revision history for this message
Francisco (pakito15191) wrote :

After upgradint to the latest version, the audio is working. Furthermore, if I boot in the (now older) kernel 3.8.0-21-generic, I can listen to the audio now.

Changed in linux (Ubuntu):
status: Incomplete → Fix Released
Revision history for this message
Felix Oxley (felix-oxley) wrote :

Working properly now with Linux 3.8.0-23-generic #34

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