14e4:4727 [HP ProBook 6360b] Wifi stopped working after upgrade.

Bug #1121350 reported by Greg
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Hi,
My wifi connection has been working flawlessly for 2 years running first ubuntu 11.04 and gradually upgrading to 12.04. A few minutes ago the connection to my router suddenly stopped working after a restart (it had been connected right up until the restart). The network icon on top shows that it is trying to connect and after a while it stops and tells me I am disconnected. All other devices (3) connected to the router continue to access as usual so I do not think it has anything to do with the router itself. Also I found out that I have no problem connecting to the hotspot of my cell phone.

Also I have reinstalled my laptop and during installation the wifi is present as wlan0 but after upgrade its changed to eth1.

Any ideas on what the problem might be? Tips on how to debug it?
Thank you for your time and help.

lspci:
24:00.0 Network controller [0280]: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01)

syslog:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1121350/+attachment/3760739/+files/syslog

I solved this problem but this is not what I wanted.
Fail - I have reinstalled Ubuntu using the ISO (with selected 3rd party drivers) and during installation a wireless card is present as wlan0 but after upgrade its changed to eth1 and a network connection is lost.

Ok - I have reinstalled Ubuntu using the ISO and then upgraded using a wired network instead of wireless, also the 3rd party drivers were not selected. After the reboot, OS is able to connect to AP. At this moment everything is working fine and a wireless card is present as wlan0.

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: greg 1686 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xd4720000 irq 48'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:111d7605,103c1620,00100105 HDA:11c11040,103c3066,00100200 HDA:80862805,80860101,00100000'
   Controls : 34
   Simple ctrls : 12
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=1020f888-9c50-4537-a968-6afa8a9bea15
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Hewlett-Packard HP ProBook 6360b
MarkForUpload: True
NonfreeKernelModules: wl
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_IE:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_IE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-37-generic root=UUID=f61b567f-13da-414f-a5d6-aee9ea96b8c4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-37.58-generic 3.2.35
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-37-generic N/A
 linux-backports-modules-3.2.0-37-generic N/A
 linux-firmware 1.79.1
StagingDrivers: mei
Tags: precise staging
Uname: Linux 3.2.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 01/04/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68SCE Ver. F.29
dmi.board.name: 1621
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 97.4C
dmi.chassis.asset.tag: <email address hidden>
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68SCEVer.F.29:bd01/04/2013:svnHewlett-Packard:pnHPProBook6360b:pvrA0001D02:rvnHewlett-Packard:rn1621:rvrKBCVersion97.4C:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 6360b
dmi.product.version: A0001D02
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1121350/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Greg (arypsg) wrote :
Download full text (36.9 KiB)

The fresh installation of Ubuntu 12.04 LTS (using ISO) everything is working fine. For debugging information I have used the following commands:
sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | egrep -i 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; dmesg | egrep '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|rt2|rt3|rt5|rt6|rt7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; sudo lsmod
and here is an output:

greg@ProBook:~$ sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | egrep -i 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; dmesg | egrep '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|rt2|rt3|rt5|rt6|rt7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; sudo lsmod
[sudo] password for greg:
Ign http://ie.archive.ubuntu.com precise InRelease
Ign http://ie.archive.ubuntu.com precise-updates InRelease
Ign http://ie.archive.ubuntu.com precise-backports InRelease
Hit http://ie.archive.ubuntu.com precise Release.gpg
Hit http://ie.archive.ubuntu.com precise-updates Release.gpg
Ign http://extras.ubuntu.com precise InRelease
Hit http://ie.archive.ubuntu.com precise-backports Release.gpg
Hit http://ie.archive.ubuntu.com precise Release
Hit http://ie.archive.ubuntu.com precise-updates Release
Hit http://ie.archive.ubuntu.com precise-backports Release
Hit http://ie.archive.ubuntu.com precise/main Sources
Hit http://ie.archive.ubuntu.com precise/restricted Sources
Hit http://ie.archive.ubuntu.com precise/universe Sources
Hit http://ie.archive.ubuntu.com precise/multiverse Sources
Hit http://ie.arc...

Revision history for this message
Greg (arypsg) wrote :
Download full text (114.6 KiB)

During the upgrade a wireless connection stopped working, exactly with:
wl:
Running module version sanity check.
 - Original module
    - No original module exists within this kernel
 - Installation
   - Installng to /lib/modules/3.2.0-23-generic/updates/dkms/

depmod....

DKMS: install completed.
Bulding initial modules for 3.2.0-37-generic
Done.

wl:
Running module version sanity check.
 - Original module
   - No original module exists within this kernel
- Installation
  - Installing to /lib/modules/3.2.0-37-generic/updates/dkms/

depmod....
DKMS: install completed.
update-initramfs: deferrin update (trigger activated)

So, I'm unable to connect to my home AP (existing one) but I'm able to connect to my hotspot of my cell phone (new one), what is strange for me.

root@ProBook:/etc/NetworkManager/system-connections# cat wireless

[connection]
id=wireless
uuid=a5cf361d-8afe-447b-83d0-47ce0f908c2a
type=802-11-wireless

[802-11-wireless]
ssid=wireless
mode=infrastructure
mac-address=AC:81:12:7A:E7:15
security=802-11-wireless-security

[802-11-wireless-security]
key-mgmt=wpa-psk
auth-alg=open
psk=changedpassword

[ipv4]
method=auto

[ipv6]
method=auto

root@ProBook:/etc/NetworkManager/system-connections# cat HTC\ Portable\ Hotspot\ 56DA

[connection]
id=HTC Portable Hotspot 56DA
uuid=9b0c062c-4c19-4320-83b8-e5a64ff86bae
type=802-11-wireless

[802-11-wireless]
ssid=HTC Portable Hotspot 56DA
mode=infrastructure
mac-address=AC:81:12:7A:E7:15
security=802-11-wireless-security

[802-11-wireless-security]
key-mgmt=wpa-psk
auth-alg=open
psk=changedpassword

[ipv4]
method=auto

[ipv6]
method=auto

cat /var/log/syslog
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Activation (eth1) starting connection 'wireless'
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> (eth1): device state change: disconnected -> prepare (reason 'none') [30 40 0]
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) scheduled...
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) started...
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Activation (eth1) Stage 2 of 5 (Device Configure) scheduled...
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Activation (eth1) Stage 1 of 5 (Device Prepare) complete.
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Activation (eth1) Stage 2 of 5 (Device Configure) starting...
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> (eth1): device state change: prepare -> config (reason 'none') [40 50 0]
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Activation (eth1/wireless): connection 'wireless' has security, and secrets exist. No new secrets needed.
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Config: added 'ssid' value 'wireless'
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Config: added 'scan_ssid' value '1'
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Config: added 'key_mgmt' value 'WPA-PSK'
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Config: added 'auth_alg' value 'OPEN'
Feb 11 01:19:09 ProBook NetworkManager[976]: <info> Config: added 'psk' value '<omitted>'
Feb 11 01:19:09 ProBook NetworkMa...

Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in linux.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1121350

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Greg (arypsg) wrote : AcpiTables.txt

apport information

tags: added: apport-collected precise staging
description: updated
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Greg (arypsg) wrote : AlsaDevices.txt

apport information

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Greg (arypsg) wrote : AplayDevices.txt

apport information

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Greg (arypsg) wrote : BootDmesg.txt

apport information

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Greg (arypsg) wrote : CRDA.txt

apport information

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Greg (arypsg) wrote : Card0.Amixer.values.txt

apport information

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Greg (arypsg) wrote : Card0.Codecs.codec.0.txt

apport information

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Greg (arypsg) wrote : Card0.Codecs.codec.1.txt

apport information

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Greg (arypsg) wrote : Card0.Codecs.codec.3.txt

apport information

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Greg (arypsg) wrote : CurrentDmesg.txt

apport information

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Greg (arypsg) wrote : IwConfig.txt

apport information

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Greg (arypsg) wrote : Lspci.txt

apport information

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Greg (arypsg) wrote : Lsusb.txt

apport information

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Greg (arypsg) wrote : PciMultimedia.txt

apport information

description: updated
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Greg (arypsg) wrote : AcpiTables.txt

apport information

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Greg (arypsg) wrote : Re: Wifi stopped working after upgrade.

Done.

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Greg (arypsg) wrote : AlsaDevices.txt

apport information

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Greg (arypsg) wrote : AplayDevices.txt

apport information

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Greg (arypsg) wrote : BootDmesg.txt

apport information

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Greg (arypsg) wrote : CRDA.txt

apport information

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Greg (arypsg) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Greg (arypsg) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Greg (arypsg) wrote : Card0.Codecs.codec.1.txt

apport information

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Greg (arypsg) wrote : Card0.Codecs.codec.3.txt

apport information

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Greg (arypsg) wrote : CurrentDmesg.txt

apport information

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Greg (arypsg) wrote : IwConfig.txt

apport information

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Greg (arypsg) wrote : Lspci.txt

apport information

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Greg (arypsg) wrote : Lsusb.txt

apport information

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Greg (arypsg) wrote : PciMultimedia.txt

apport information

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Greg (arypsg) wrote : ProcCpuinfo.txt

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Greg (arypsg) wrote : ProcInterrupts.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: Wifi stopped working after upgrade.

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc7-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Greg (arypsg) wrote : Re: [Bug 1121350] Re: Wifi stopped working after upgrade.
Download full text (43.0 KiB)

Hi Joseph,

Sure, I will install the v3.8-rc7 kernel tomorrow and then I let you know.

On Mon, Feb 11, 2013 at 9:52 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v3.8 kernel[0] (Not a kernel in the daily directory) and install both
> the linux-image and linux-image-extra .deb packages.
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not
> boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc7-raring/
>
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1121350
>
> Title:
> Wifi stopped working after upgrade.
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> Hi,
> My wifi connection has been working flawlessly for 2 years running first
> ubuntu 11.04 and gradually upgrading to 12.04. A few minutes ago the
> connection to my router suddenly stopped working after a restart (it had
> been connected right up until the restart). The network icon on top shows
> that it is trying to connect and after a while it stops and tells me I am
> disconnected. All other devices (3) connected to the router continue to
> access as usual so I do not think it has anything to do with the router
> itself. Also I found out that I have no problem connecting to the hotspot
> of my cell phone.
>
> Also I have reinstalled my laptop and during installation the wifi is
> present as wlan0 but after upgrade its changed to eth1.
>
> Any ideas on what the problem might be? Tips on how to debug it?
> Thank you for your time and help.
>
> lspci:
> 24:00.0 Network controller [0280]: Broadcom Corporation BCM4313
> 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01)
>
> syslog:
> Feb 9 23:58:14 ProBook NetworkManager[963]: <info> Activation (eth1)
> starting connection 'wireless'
> Feb 9 23:58:14 ProBook NetworkManager[963]: <info> (eth1): device state
> change: disconnected -> prepare (reason 'none') [30 40 0]
> Feb 9 23:58:14 ProBook NetworkManager[963]: <info> Activation (eth1)
> Stage 1 of 5 (Device Prepare) scheduled...
> Feb 9 23:58:14 ProBook NetworkManager[963]: <info> Activation (eth1)
> Stage 1 of 5 (Device Prepare) started...
> Feb 9 23:58:14 ProBook NetworkManager[963]: <info> Activation (eth1)
> Stage 2 of 5 (Device Configure) scheduled...
> Feb 9 23:58:14 ProBook NetworkManager[963]: <info> Activation (eth1)
> Stage 1 of 5 (Device Prepare) complete.
> Feb 9 23:58:14 ProBook NetworkManager[963]: <info> Activation (eth1)
> Stage 2 of 5 (Device Configure) starting...
> Feb 9 23:58:14 ProBo...

Revision history for this message
Greg (arypsg) wrote : Re: Wifi stopped working after upgrade.

I could not install the linux-headers because of dependency problems "linux-headers-3.8.0-030800rc7-generic depends on linux-headers-3.8.0-030800rc7;" the image and image-extra are successfully installed. After installation a new kernel, the wireless card disappeared. Please, see the 3.8.0-030800rc7-generic.txt file. Also I wonder why on the 3.2.0-23-generic kernel the wireless card appears as eth1 and it should be wlan0, as it was before? I mean after fresh installation of Ubuntu 12.04 for this please see the 3.2.0-23-generic.txt. Maybe the problem is somewhere else?

Revision history for this message
Greg (arypsg) wrote :
Revision history for this message
Greg (arypsg) wrote :

kernel-bug-exists-upstream

Revision history for this message
psanford (pms-mail) wrote :

I started experiencing similar problems recently after installing updates. My error was slightly different:

 @wl_cfg80211_get_station : Wrong Mac address

I manually upgraded the broadcom driver (from here: http://www.broadcom.com/support/802.11/linux_sta.php), and that fixed the problem I was experiencing.

Revision history for this message
penalvch (penalvch) wrote :

Cut from Bug Description.

description: updated
description: updated
tags: added: kernel-bug-exists-upstream-v3.8-rc7 needs-upstream-testing regression-release
Revision history for this message
penalvch (penalvch) wrote :

Greg, as per http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5045583&prodTypeId=321957&prodSeriesId=5045581&swLang=13&taskId=135&swEnvOID=4061#120 an update is available for your BIOS (F.42). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-f.41
tags: added: bios-outdated-f.42
removed: bios-outdated-f.41
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
summary: - Wifi stopped working after upgrade.
+ 14e4:4727 Wifi stopped working after upgrade.
summary: - 14e4:4727 Wifi stopped working after upgrade.
+ 14e4:4727 [HP ProBook 6360b] Wifi stopped working after upgrade.
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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