[Dell Optiplex 7010 DT] ACPI Error, stuck in suspend randomly

[Yung Shen]

cid: 201201-10383

on precise, during checkbox stress testing, when trying to do suspend cycle testing, it is ramdonly stuck after suspend cycling for a while. (need to force poweroff)

this please check suspend failed .log for ACPI errors.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-35-generic 3.2.0-35.55
ProcVersionSignature: Ubuntu 3.2.0-35.55-generic 3.2.34
Uname: Linux 3.2.0-35-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu15.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 1434 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1434 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f30000 irq 45'
   Mixer name : 'Realtek ALC269VB'
   Components : 'HDA:10ec0269,10280577,00100100'
   Controls : 26
   Simple ctrls : 14
Card1.Amixer.info:
 Card hw:1 'Generic'/'HD-Audio Generic at 0xf7e40000 irq 46'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Wed Dec 19 05:07:21 2012
HibernationDevice: RESUME=UUID=54f4a61b-a217-44af-9b35-ff878f5f7072
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Dell Inc. OptiPlex 7010
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-35-generic root=UUID=80bdcdb3-81cd-4899-9556-090f3f6646f1 ro quiet splash initcall_debug vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-35-generic N/A
 linux-backports-modules-3.2.0-35-generic N/A
 linux-firmware 1.79.1
RfKill:

SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/20/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: T16.W8
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrT16.W8:bd07/20/2012:svnDellInc.:pnOptiPlex7010:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct3:cvr:
dmi.product.name: OptiPlex 7010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.7 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-raring/

[Yung Shen (kaxing)]

Still getting error message from mainline kernel during checkbox hibernate_30_cycles test,
however 3.7 is not stuck when waking up like 3.2, please check 3.7_hibernate.log (same error message as https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1076979)

If you tried to use rtcwake as below, it will stuck during wakeup, both on kernel 3.7 and 3.2.
$ sudo rtcwake -s 120 -m disk

but if you used following method it will skip rtcwake issue on 3.7, and 3.2 still stuck randomly:
$ sudo sh -c "echo 0 > /sys/class/rtc/rtc0/wakealarm"
$ sudo sh -c "echo `date '+%s' -d '+ 2 minutes'` > /sys/class/rtc/rtc0/wakealarm"
$ cat /sys/class/rtc/rtc0/wakealarm
$ pm-hibernate #or pm-suspend

[Kent Baxley (kentb)]

@ Yung Shen

Can you try removing the ATI graphics card, connect the system to the onboard graphics and then try the S3 tests again? I have a feeling that the fgrlx driver for the video adapter is causing problems with S3.

[Yung Shen (kaxing)]

@Kent Baxley

It's been retested with graphic card unplugged, as result it does finished 30_cycles test with failure message, and random stuck does not appear.

[Yung Shen (kaxing)]

similar error message found in suspend 30 cycles test as well.

[James M. Leddy (jm-leddy)]

Does removing the fglrx module as part of the pm-scripts help at all?

[Daniel Manrique (roadmr)]

Yung, could you please test 11.10 to see if this bug is present there?

Thanks!

[Yung Shen (kaxing)]

Daniel,

I've tried more than 5 times of suspend_30_cycles test on 11.10, this bug does not seem to happen.

[Jesse Sung (wenchien)]

Tried to boot into text mode and proceed S3 tests. Suspend/resume works no matter fglrx is installed or not. But with fglrx installed, although s3/resume works, display would be turned off after resume.

[Jesse Sung (wenchien)]

Running "fwts s3 --s3-multiple=30 --s3-min-delay=30 --s3-max-delay=30" with various combinations:

* 3.2.0-23 + precise xorg stack: works well
* 3.2.0-23 + precise xorg stack + fglrx 8.960-0ubuntu1.1: failed
* 3.2.0-23 + precise xorg stack + fglrx 8.881-0ubuntu4.1: unable to do the test, xorg got segmentation fault
* 3.5.0-34 + precise xorg stack: works well
* 3.5.0-34 + lts-quantal xorg stack: works well
* 3.5.0-34 + lts-quantal xorg stack + fglrx-experimental-12: failed

The radeon driver works better than fglrx on this system.

[Yung Shen (kaxing)]

@anthony, jesse

tried power-management/suspend_30_cycles on 12.04.2 with radeon connected to dvi and latest stable fwts 13.06.00
but still stuck randomly.

[Po-Hsu Lin (cypressyew)]

With 12.04.3, this system will stuck in hibernate (seems ok in suspend), please refer to bug 1230106.

[penalvch (penalvch)]

Yung Shen / Jesse Sung, as per http://www.dell.com/support/drivers/us/en/19/Product/optiplex-7010 an update is available for your BIOS (A16). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

[Yung Shen (kaxing)]

Hey Christopher,

I will not able to upgrade the BIOS for the moment, so I will set this bug as a won't fix.
And in the future release, we should file a new bug for this, if the ACPI errors still there.