[Dell Optiplex 7010 DT] System sometimes will failed to hibernate, HIGH/CRITICAL failure logged

Bug #1230106 reported by Po-Hsu Lin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-lts-raring (Ubuntu)
Won't Fix
Medium
AceLan Kao

Bug Description

CID: 201201-10383 Dell Optiplex 7010 DT

Tested with the open source radeon driver.
There are 3 hibernate related issues with this system.

Issue 1: Sometimes this system cannot be hibernated, it will switch back to desktop immediately, and the following Critical failure message could be found in the log:

Critical failures: 1
 s4: CRITICAL Kernel message: [ 1724.263061] PM: Not enough free memory

High failures: 6
 s4: HIGH Kernel message: [ 1724.263062] PM: Error -12 creating hibernation image
 s4: HIGH Kernel message: [ 1724.332389] ACPI Error: Field [IRQE] at 152 exceeds Buffer [NULL] size 128 (bits) (20121018/dsopcode-236)
 s4: HIGH Kernel message: [ 1724.332397] ACPI Error: Method parse/execution failed [\_SB_.PCI0.LPCB.SIO1.DSRS] (Node ffff88007bf3a230), AE_AML_BUFFER_LIMIT (20121018/psparse-537)
 s4: HIGH Kernel message: [ 1724.332405] ACPI Error: Method parse/execution failed [\_SB_.PCI0.LPCB.UAR1._SRS] (Node ffff88007bf3a960), AE_AML_BUFFER_LIMIT (20121018/psparse-537)
 s4: pm-action tried to put the machine in the requested power state but failed.
 s4: Failed to restore hibernate image.

But if you try one more time immediately, this system could be successfully hibernated.

Monitored with "watch free -m", free memory before / after hibernate is apporximately 1G,
used memory is about 800MB

Issue 2: No matter it's successfully hibernated or not, the "s4: Failed to restore hibernate image." message always exist.

Issue 3: These four HIGH failures are exactly same with bug 1149269

hibernate log attached, you could see the fail / sucess hibernate log in it.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.8.0-29-generic 3.8.0-29.42~precise1 [modified: boot/vmlinuz-3.8.0-29-generic]
ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
Uname: Linux 3.8.0-29-generic x86_64
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
Date: Wed Sep 25 02:39:37 2013
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-lts-raring
UpgradeStatus: No upgrade log present (probably fresh install)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 1447 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1447 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f30000 irq 45'
   Mixer name : 'Realtek ALC269VB'
   Components : 'HDA:10ec0269,10280577,00100100'
   Controls : 30
   Simple ctrls : 14
Card1.Amixer.info:
 Card hw:1 'Generic'/'HD-Audio Generic at 0xf7e40000 irq 47'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 7
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=8fae7bcd-beb7-4e2e-aaaa-c6146465a35b
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Dell Inc. OptiPlex 7010
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=57e16981-5a2b-4487-be2d-44eefd0861e8 ro quiet splash initcall_debug vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-29-generic N/A
 linux-backports-modules-3.8.0-29-generic N/A
 linux-firmware 1.79.6
RfKill:

Tags: precise running-unity
Uname: Linux 3.8.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 01/10/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd01/10/2013:svnDellInc.:pnOptiPlex7010:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct3:cvr:
dmi.product.name: OptiPlex 7010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
affects: linux-lts-raring (Ubuntu) → linux (Ubuntu)
description: updated
tags: added: apport-collected
description: updated
Revision history for this message
Po-Hsu Lin (cypressyew) wrote : AcpiTables.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : AlsaDevices.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : AplayDevices.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : ArecordDevices.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : BootDmesg.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : Card0.Amixer.values.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : Card0.Codecs.codec.0.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : Card1.Codecs.codec.0.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : CurrentDmesg.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : Lspci.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : Lsusb.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : PciMultimedia.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : ProcCpuinfo.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : ProcInterrupts.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : ProcModules.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : PulseList.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : UdevDb.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : UdevLog.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : WifiSyslog.txt

apport information

affects: linux (Ubuntu) → linux-lts-raring (Ubuntu)
Po-Hsu Lin (cypressyew)
summary: - [Dell Optiplex 7010 DT] System failed to hibernate, HIGH/CRITICAL
- failure logged
+ [Dell Optiplex 7010 DT] System sometimes will failed to hibernate,
+ HIGH/CRITICAL failure logged
Changed in linux-lts-raring (Ubuntu):
importance: Undecided → Medium
assignee: Anthony Wong (anthonywong) → AceLan Kao (acelankao)
Revision history for this message
penalvch (penalvch) wrote :

Po-Hsu Lin, as per http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-7010/drivers an update to your BIOS is available (A16). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

tags: added: bios-outdated-a16
Changed in linux-lts-raring (Ubuntu):
status: New → Incomplete
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Raring EOL

Changed in linux-lts-raring (Ubuntu):
status: Incomplete → Won't Fix
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