[Acer Aspire 3820T] Screen freeze on resume from suspend

Bug #1087861 reported by Carl Englund
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

When returning from suspend, the image on the screen is returned but frozen. No mouse cursor movement, no keyboard input. Switch to console (ctrl+alt+f2) does not work. Ctrl+alt+del does not work. Hovever, the system seems to be alive since the hard drive light flashes occationally and fan spins at normal.

WORKAROUND: I switched to discrete graphics in the BIOS (Radeon).

WORKAROUND: /usr/lib/pm-utils/sleep.d/95switcheroo/sleep.d :
#!/bin/sh

[ -f /sys/kernel/debug/vgaswitcheroo/switch ] || exit $NA

case "$1" in
        hibernate|suspend)
                echo ON > /sys/kernel/debug/vgaswitcheroo/switch
                if grep -c 'IGD:+:Pwr' /sys/kernel/debug/vgaswitcheroo/switch
                then
                    echo MIGD > /sys/kernel/debug/vgaswitcheroo/switch
                fi
                ;;
        thaw|resume)
                echo OFF > /sys/kernel/debug/vgaswitcheroo/switch
                ;;
        *) exit $NA
                ;;
esac

add:
echo OFF > /sys/kernel/debug/vgaswitcheroo/switch

to /etc/rc.local

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-19-generic 3.5.0-19.30
ProcVersionSignature: Ubuntu 3.5.0-19.30-generic 3.5.7
Uname: Linux 3.5.0-19-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: diskdoc 3436 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Date: Sat Dec 8 00:21:28 2012
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=11efe0be-9f52-4ee5-ae6c-7e025de38353
InstallationDate: Installed on 2010-06-07 (914 days ago)
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427.1)
MachineType: Acer Aspire 3820
MarkForUpload: True
ProcFB:
 0 inteldrmfb
 1 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-19-generic root=UUID=8b7cae99-dae3-4d14-bbd3-24f82a9e0b57 ro quiet splash rootflags=data=writeback vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-19-generic N/A
 linux-backports-modules-3.5.0-19-generic N/A
 linux-firmware 1.95
SourcePackage: linux
UpgradeStatus: Upgraded to quantal on 2012-12-05 (2 days ago)
dmi.bios.date: 10/27/2010
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.19
dmi.board.asset.tag: No Asset Tag
dmi.board.name: JM31_CP
dmi.board.vendor: Acer
dmi.board.version: V1.19
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.19
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.19:bd10/27/2010:svnAcer:pnAspire3820:pvrV1.19:rvnAcer:rnJM31_CP:rvrV1.19:cvnAcer:ct10:cvrV1.19:
dmi.product.name: Aspire 3820
dmi.product.version: V1.19
dmi.sys.vendor: Acer

Revision history for this message
Carl Englund (englundc) wrote :
Revision history for this message
Carl Englund (englundc) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Carl Englund (englundc) wrote :

My computer is an Acer Aspire TimelineX 3820T with the latest BIOS version installed. It has two graphics chips (Intel and Radeon) but I'm using the Intel one now because of lower power consumption.

Revision history for this message
Carl Englund (englundc) wrote :

This problem was not present in Ubuntu 12.04 but appeared in 12.10.

Revision history for this message
Carl Englund (englundc) wrote :

It seems I can get the same result without suspend/resume when just switching to console and switching back to X. I hope that is helpful information.

Revision history for this message
Carl Englund (englundc) wrote :

I switched to discrete graphics in the BIOS (Radeon) and tried to resume/suspend. Worked normally..maybe this is a problem with the intel graphics driver?

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.7 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Carl Englund (englundc) wrote :

Tested with 3.7-raring by switching to console (cntr+f2, worked normally) and swithincg back to X.org (froze). The bug still remains in 3.7-raring.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Carl Englund (englundc) wrote :

I found something relevant! Following the instructions detailed in this bug:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1077675

I know have working resume from suspend using the Intel GPU.

Revision history for this message
penalvch (penalvch) wrote :

Carl Englund, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-v1.19 needs-upstream-testing regression-potential
tags: added: regression-release
removed: regression-potential
description: updated
description: updated
summary: - Screen freeze on resume from suspend
+ [Acer Aspire 3820T] Screen freeze on resume from suspend
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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