Ubuntu
linux package

HP Pavilion dv7 Battery Not Present (even though it is)

Bug #1034627 reported by Pop on 2012-08-08

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

After installing 12.04, a perfectly good battery shows not present, and when unplugged it acts like a PC and dies.
Ubuntu 3.2.0-26.41-generic-pae 3.2.19

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-26-generic-pae 3.2.0-26.41
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic-pae 3.2.19
Uname: Linux 3.2.0-26-generic-pae i686
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu12
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: danita 1642 F.... pulseaudio
/dev/snd/controlC0: danita 1642 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'SB'/'HDA ATI SB at 0xd2500000 irq 16'
   Mixer name : 'IDT 92HD71B7X'
   Components : 'HDA:111d76b2,103c3625,00100302 HDA:11c11040,103c137e,00100200'
   Controls : 23
   Simple ctrls : 13
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xd2410000 irq 19'
   Mixer name : 'ATI RS690/780 HDMI'
   Components : 'HDA:1002791a,00791a00,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Wed Aug 8 17:38:04 2012
HibernationDevice: RESUME=UUID=e7309900-1a12-4128-bcd3-311339bb5ae8
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-26-generic-pae root=UUID=0934e5b4-e956-4c1e-b5a7-d32276386802 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-26-generic-pae N/A
linux-backports-modules-3.2.0-26-generic-pae N/A
linux-firmware 1.79
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/04/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.35
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 30FC
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 01.83
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.35:bd12/04/2008:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr1:rvnHewlett-Packard:rn30FC:rvr01.83:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 1
dmi.sys.vendor: Hewlett-Packard

Tags:

Revision history for this message

Pop (efk803h-gmail) wrote on 2012-08-08:

lspci-vnvn.log Edit (39.0 KiB, text/plain)
AcpiTables.txt Edit (193.9 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (654 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (379 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (63.4 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (9.1 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.1.txt Edit (155 bytes, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (1.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.0 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (508 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (18.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (425 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.8 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (21.8 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (118 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (118.2 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (281.1 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (461.5 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-08-08

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-08-09:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. Please only remove that one tag and leave the other tags. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.6-rc1-quantal/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete
tags:	added: needs-upstream-testing

Revision history for this message

Pop (efk803h-gmail) wrote on 2012-08-21:

No luck with QQ, either. :(

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-10-20:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Denilson Telaroli (ddts80) wrote on 2012-11-16:

I had the same problem in a HP Compac CQ40.

Revision history for this message

voiceovgod (tjheaney) wrote on 2012-12-28:

I just got hit with this issue today, and would really encourage that we re-open this bug. Using an HP G60, running 12.10.

Revision history for this message

Pop (efk803h-gmail) wrote on 2012-12-28: Re: [Bug 1034627] Re: HP Pavilion dv7 Battery Not Present (even though it is)

Thank you all! Still having issue too.
On Dec 28, 2012 12:05 AM, "voiceovgod" <email address hidden> wrote:

> I just got hit with this issue today, and would really encourage that we
> re-open this bug. Using an HP G60, running 12.10.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1034627
>
> Title:
> HP Pavilion dv7 Battery Not Present (even though it is)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1034627/+subscriptions
>

Revision history for this message

Kevin Bond (c-h-m-bond) wrote on 2012-12-28: RE: [Bug 1034627] Re: HP Pavilion dv7 Battery Not Present (even though it is)

Download full text (4.8 KiB)

Solution on my HP Pavilion dv7-6151sd:

1. Resetted BIOS because one of my OS's crapped up some settings which HP doesn't allow you to adjust yourself in BIOS setup. I suspect that the AHCI /ACPI / ATA /IDE settings were the problem. I don't know if this is important for you, but just to be sure i'm including this step (check HP website on how to do it. In my case: Hold windows-key+B and then press the power button for 3 seconds. Then wait for quite a while.).
2. Install windows 7
3. Install HP support assistant. This will fix the battery problem.
4. Install Linux OS. Battery will now be present and working.

Overall the problem that an OS (including windows 7) cannot find some devices and the solution is to install HP specific drivers and software. In the Battery case this seems to be the only solution.

________________________________________
Van: <email address hidden> [<email address hidden>] namens Pop [<email address hidden>]
Verzonden: vrijdag 28 december 2012 6:10
To: Kevin Bond
Onderwerp: Re: [Bug 1034627] Re: HP Pavilion dv7 Battery Not Present (even though it is)

Thank you all! Still having issue too.
On Dec 28, 2012 12:05 AM, "voiceovgod" <email address hidden> wrote:

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1034627

Title:
HP Pavilion dv7 Battery Not Present (even though it is)

Status in “linux” package in Ubuntu:
Expired

Bug description:
After installing 12.04, a perfectly good battery shows not present, and when unplugged it acts like a PC and dies.
Ubuntu 3.2.0-26.41-generic-pae 3.2.19

Solution on my HP Pavilion dv7-6151sd:

1. Resetted BIOS because one of my OS's crapped up some settings which HP doesn't allow you to adjust yourself in BIOS setup. I suspect that the AHCI /ACPI / ATA /IDE settings were the problem. I don't know if this is important for you, but just to be sure i'm including this step (check HP website on how to do it. In my case: Hold windows-key+B and then press the power button for 3 seconds. Then wait for quite a while.). 
2. Install windows 7
3. Install HP support assistant. This will fix the battery problem. 
4. Install Linux OS. Battery will now be present and working.

Overall the problem that an OS (including windows 7) cannot find some devices and the solution is to install HP specific drivers and software. In the Battery case this seems to be the only solution.

________________________________________
Van: bounces@canonical.com [bounces@canonical.com] namens Pop [efk803h@gmail.com]
Verzonden: vrijdag 28 december 2012 6:10
To: Kevin Bond
Onderwerp: Re: [Bug 1034627] Re: HP Pavilion dv7 Battery Not Present (even      though it is)

Thank you all!  Still having issue too.
On Dec 28, 2012 12:05 AM, "voiceovgod" <tjheaney@gmail.com> wrote:

> I just got hit with this issue today, and would really encourage that we
> re-open this bug. Using an HP G60, running 12.10.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1034627
>
> Title:
>   HP Pavilion dv7 Battery Not Present (even though it is)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1034627/+subscriptions
>

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1034627

Title:
  HP Pavilion dv7 Battery Not Present (even though it is)

Status in “linux” package in Ubuntu:
  Expired

Bug description:
  After installing 12.04, a perfectly good battery shows not present, and when unplugged it acts like a PC and dies.
  Ubuntu 3.2.0-26.41-generic-pae 3.2.19

ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-26-generic-pae 3.2.0-26.41
  ProcVersionSignature: Ubuntu 3.2.0-26.41-generic-pae 3.2.19
  Uname: Linux 3.2.0-26-generic-pae i686
  NonfreeKernelModules: fglrx
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu12
  Architecture: i386
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: SB [HDA ATI SB], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  danita     1642 F.... pulseaudio
   /dev/snd/controlC0:  danita     1642 F.... pulseaudio
  Card0.Amixer.info:
   Card hw:0 'SB'/'HDA ATI SB at 0xd2500000 irq 16'
     Mixer name : 'IDT 92HD71B7X'
     Components : 'HDA:111d76b2,103c3625,00100302 HDA:11c11040,103c137e,00100200'
     Controls      : 23
     Simple ctrls  : 13
  Card1.Amixer.info:
   Card hw:1 'HDMI'/'HDA ATI HDMI at 0xd2410000 irq 19'
     Mixer name : 'ATI RS690/780 HDMI'
     Components : 'HDA:1002791a,00791a00,00100000'
     Controls      : 4
     Simple ctrls  : 1
  Card1.Amixer.values:
   Simple mixer control 'IEC958',0
     Capabilities: pswitch pswitch-joined penum
     Playback channels: Mono
     Mono: Playback [on]
  Date: Wed Aug  8 17:38:04 2012
  HibernationDevice: RESUME=UUID=e7309900-1a12-4128-bcd3-311339bb5ae8
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
  MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-26-generic-pae root=UUID=0934e5b4-e956-4c1e-b5a7-d32276386802 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-26-generic-pae N/A
   linux-backports-modules-3.2.0-26-generic-pae  N/A
   linux-firmware                                1.79
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/04/2008
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: F.35
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 30FC
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 01.83
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnHewlett-Packard:bvrF.35:bd12/04/2008:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr1:rvnHewlett-Packard:rn30FC:rvr01.83:cvnHewlett-Packard:ct10:cvrN/A:
  dmi.product.name: HP Pavilion dv7 Notebook PC
  dmi.product.version: 1
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to:
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Revision history for this message

Martin Linden (linden) wrote on 2013-01-07:

I have a similar issue with a Fujitsu Lifebook P771. I installed an extra battery, which charges as expected (according to indicator lights on the computer), shows up as not present in the power indicator, but is present in the dmesg output.

Revision history for this message

Martin Linden (linden) wrote on 2013-01-07:

#10

(Should also add that I am running Ubuntu 12.10, 64 bit).

Revision history for this message

Jared Beck (jared-l) wrote on 2013-09-20:

#11

Simply running the HP Support Assistant to update the BIOS worked for me. I have an HP Pavilion dv7. The LED next to the power adapter was blinking white, and neither ubuntu nor windows could find the battery. I rebooted into windows 7, ran the HP Support Assistant a few times, which installed at least one BIOS update. I shut down, removed and re-inserted the battery, then removed and re-inserted the AC power adapter. The LED next to the power adapter turned orange, indicating charging. Finally, I booted windows and the taskbar indicates that the battery is charging. I haven't booted ubuntu yet, but I am optimistic that the issue is resolved.

Revision history for this message

Jared Beck (jared-l) wrote on 2013-09-20:

#12

To continue my above comment, I have booted back into ubuntu (13.04) and, as I'd hoped, the battery is present and charging.

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HP Pavilion dv7 Battery Not Present (even though it is)

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