Ubuntu
linux package

[Dell Vostro 3700] notebook crashes on battery with particular wlan or other pcie devices enabled

Bug #1030992 reported by Christian on 2012-07-30

This bug affects 6 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

If I start my Dell Vostro 3700 i7 330M without Power AC adapter, Ubuntu crashes when trying to connect wifi.

you will see the parameter "pcie_aspm=off" in the report because is the only way I found to avoid the crash and complete the bug report.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-27-generic 3.2.0-27.43
ProcVersionSignature: Ubuntu 3.2.0-27.43-generic 3.2.21
Uname: Linux 3.2.0-27-generic x86_64
NonfreeKernelModules: nvidia wl
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu11
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: christian 2558 F.... pulseaudio
/dev/snd/controlC0: christian 2558 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xfbf00000 irq 48'
   Mixer name : 'IDT 92HD81B1X5'
   Components : 'HDA:111d7605,10280442,00100105'
   Controls : 17
   Simple ctrls : 10
Card1.Amixer.info:
Card hw:1 'NVidia'/'HDA NVidia at 0xfb080000 irq 16'
   Mixer name : 'Nvidia GPU 0a HDMI/DP'
   Components : 'HDA:10de000a,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
Date: Mon Jul 30 14:56:29 2012
HibernationDevice: RESUME=UUID=aa920f02-af80-4d81-b7ee-d262c24cffba
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release amd64 (20100816.1)
MachineType: Dell Inc. Vostro 3700
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=es_AR.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-27-generic root=/dev/mapper/katt--dell-root ro quiet splash pcie_aspm=off vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-27-generic N/A
linux-backports-modules-3.2.0-27-generic N/A
linux-firmware 1.79
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: Upgraded to precise on 2012-07-25 (4 days ago)
dmi.bios.date: 10/25/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0R6NH5
dmi.board.vendor: Dell Inc.
dmi.board.version: A10
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A10
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd10/25/2010:svnDellInc.:pnVostro3700:pvrA10:rvnDellInc.:rn0R6NH5:rvrA10:cvnDellInc.:ct8:cvrA10:
dmi.product.name: Vostro 3700
dmi.product.version: A10
dmi.sys.vendor: Dell Inc.

See original description

Tags:

Revision history for this message

Christian (c-pradelli) wrote on 2012-07-30:

AcpiTables.txt Edit (199.8 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (870 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (569 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (59.1 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.0 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (8.6 KiB, text/plain; charset="utf-8")
Card1.Amixer.values.txt Edit (499 bytes, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.1.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.2.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.3.txt Edit (1.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (25.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (271 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (23.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (683 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (6.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.7 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (25.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (179 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (144.0 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (336.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (880.8 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-07-30

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2012-07-30:

Christian, thank you for reporting this and helping make Ubuntu better. Could you please capture the oops following https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Capturing_OOPs ? As well, could you please test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

tags:	added: needs-upstream-testing
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
importance:	Undecided → Medium

Revision history for this message

Christian (c-pradelli) wrote on 2012-07-30:

I will try to capture the oops, but there is no visible crash, it simply freeze, no mouse no keyboard no ssh console. There is no backtrace in kern.log

> As well, could you please test the latest upstream kernel?

Christopher, I need some days to do this because this laptop is used in production and it can't be used for test.
I have another vostro 3700 with ubuntu 10.04 that I can update in a few days to do this test.

description:

updated

Christian (c-pradelli) on 2012-07-30

description:

updated

Revision history for this message

Vinay (vinay-wagh) wrote on 2012-07-31:

@Christian,
Can you try to ssh to this "affected" system from outside? My experience is (was) even if the system is frozen, the ssh terminal is active and is not aware of freezing.

This will help you in looking at the logs and current running processes.

HTH, regards
VInay

Revision history for this message

Michael Leetz (michael-leetz) wrote on 2012-08-24:

Does this bug still exist in Ubuntu 12.04.1 LTS?

Revision history for this message

Rémi G. (remi-grolleau) wrote on 2012-09-14:

I can confirm this bug still exists in Ubuntu 12.04.1 LTS with a Dell Vostro 3700 laptop.

Revision history for this message

penalvch (penalvch) wrote on 2012-09-14:

Rémi G., could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette

When opening up the new report, please feel free to subscribe me to it. Thank you for your understanding.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

Revision history for this message

Rémi G. (remi-grolleau) wrote on 2012-09-14:

Well, before I spend a night to understand how to report a new bug, I need to understand why I need to report a new bug.

I have a Dell Vostro 3700 with me until tomorrow (this is my brother's computer). Since many Ubuntu releases (10.10 and further), the system is freezing while running on battery after in average 2 minutes. I've installed this afternoon the latest kernel (3.6.999) available at http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/current/.

I got some errors while installing the packages (about building some linux modules), especially :
> Error! Bad return status for module build on kernel: 3.6.0-999-generic (i686)
> Consult /var/lib/dkms/bcmwl/5.100.82.38+bdcom/build/make.log for more information.
When booting on this new kernel, wifi was not working and I didn't face any freeze (but I couldn't plug any usb devices though).

I know that's not a proof but I think my problem is related to this bug and related to wlan hardware.

Revision history for this message

Michael Leetz (michael-leetz) wrote on 2012-09-28:

This bug is still present in Ubuntu 12.10 Beta 2. Why there is no possibility to fix this problem after 2 years of existence of this bug? Look here:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/656745

Revision history for this message

Michael Leetz (michael-leetz) wrote on 2012-10-02:

#10

I'm not a very experienced linux user, but I'm willing to help to solve this problem. If anybody could give me an instruction, how to create a bug report on this issue? But I can't install 12.10 Beta 2, because I'm working still with Ubuntu 10.04.
I installed the actual beta version on an usb device. Answer, please.

Revision history for this message

Michael Leetz (michael-leetz) wrote on 2012-10-09:

#11

Thank you for your non-answer and your non-help and your efforts, "to make Ubuntu better".

Revision history for this message

penalvch (penalvch) wrote on 2012-10-09:

#12

Michael Leetz, to maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.

Hence, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette

When opening up the new report, please feel free to subscribe me to it. Thank you for your understanding.

Revision history for this message

Edson de Lima (edsonalima) wrote on 2012-11-04:

#13

Just to inform, this problem still exists in 12.04. This causes me to be forced to use Windows when I need to work without Power AC adapter. :/

Revision history for this message

penalvch (penalvch) wrote on 2012-11-04:

#14

Edson de Lima, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.

summary:

- notebook crashes on battery with particular wlan or other pcie devices
- enabled dell vostro 3700
+ [Dell Vostro 3700] notebook crashes on battery with particular wlan or
+ other pcie devices enabled

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-01-04:

#15

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Gastón Haro (harogaston) wrote on 2014-08-08:

#16

So nobody working on this?

Revision history for this message

penalvch (penalvch) wrote on 2014-08-08:

#17

Gastón Haro, thank you for your comment. Unfortunately, this bug report is not scoped to you, or your problem. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette